137 lines
4.3 KiB
Perl
137 lines
4.3 KiB
Perl
# --
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# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
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# --
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# This software comes with ABSOLUTELY NO WARRANTY. For details, see
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# the enclosed file COPYING for license information (GPL). If you
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# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
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# --
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package Kernel::Output::HTML::TicketZoom::Agent::Chat;
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use parent 'Kernel::Output::HTML::TicketZoom::Agent::Base';
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use strict;
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use warnings;
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use Kernel::System::VariableCheck qw(IsPositiveInteger);
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our @ObjectDependencies = (
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'Kernel::Config',
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'Kernel::Output::HTML::Layout',
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'Kernel::System::CommunicationChannel',
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'Kernel::System::Log',
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'Kernel::System::Ticket::Article',
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'Kernel::System::User',
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);
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=head2 ArticleRender()
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Returns article html.
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my $HTML = $ArticleBaseObject->ArticleRender(
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TicketID => 123, # (required)
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ArticleID => 123, # (required)
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ArticleActions => [], # (optional)
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UserID => 123, # (optional)
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);
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Result:
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$HTML = "<div>...</div>";
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=cut
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sub ArticleRender {
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my ( $Self, %Param ) = @_;
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# Check needed stuff.
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for my $Needed (qw(TicketID ArticleID)) {
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if ( !$Param{$Needed} ) {
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$Kernel::OM->Get('Kernel::System::Log')->Log(
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Priority => 'error',
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Message => "Need $Needed!",
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);
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return;
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}
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}
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my $ConfigObject = $Kernel::OM->Get('Kernel::Config');
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my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
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my $ArticleBackendObject = $Kernel::OM->Get('Kernel::System::Ticket::Article')->BackendForArticle(%Param);
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my %Article = $ArticleBackendObject->ArticleGet(%Param);
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if ( !%Article ) {
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$Kernel::OM->Get('Kernel::System::Log')->Log(
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Priority => 'error',
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Message => "Article not found (ArticleID=$Param{ArticleID})!"
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);
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return;
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}
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# Check if HTML should be displayed.
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my $ShowHTML = $ConfigObject->Get('Ticket::Frontend::ZoomRichTextForce')
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|| $LayoutObject->{BrowserRichText}
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|| 0;
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# Get channel specific fields
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my %ArticleFields = $LayoutObject->ArticleFields(%Param);
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# Get dynamic fields and accounted time
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my %ArticleMetaFields = $Self->ArticleMetaFields(%Param);
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# Get data from modules like Google CVE search
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my @ArticleModuleMeta = $Self->_ArticleModuleMeta(%Param);
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# Show created by string, if creator is different from admin user.
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if ( $Article{CreateBy} > 1 ) {
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$Article{CreateByUser} = $Kernel::OM->Get('Kernel::System::User')->UserName( UserID => $Article{CreateBy} );
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}
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my $ArticleContent = $LayoutObject->ArticlePreview(
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TicketID => $Param{TicketID},
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ArticleID => $Param{ArticleID},
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ResultType => $ShowHTML ? 'HTML' : 'plain',
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);
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if ( !$ShowHTML ) {
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# html quoting
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$ArticleContent = $LayoutObject->Ascii2Html(
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NewLine => $ConfigObject->Get('DefaultViewNewLine'),
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Text => $ArticleContent,
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VMax => $ConfigObject->Get('DefaultViewLines') || 5000,
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HTMLResultMode => 1,
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LinkFeature => 1,
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);
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}
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my %CommunicationChannel = $Kernel::OM->Get('Kernel::System::CommunicationChannel')->ChannelGet(
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ChannelID => $Article{CommunicationChannelID},
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);
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my $Content = $LayoutObject->Output(
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TemplateFile => 'AgentTicketZoom/ArticleRender/Chat',
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Data => {
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%Article,
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ArticleFields => \%ArticleFields,
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ArticleMetaFields => \%ArticleMetaFields,
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ArticleModuleMeta => \@ArticleModuleMeta,
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MenuItems => $Param{ArticleActions},
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Body => $ArticleContent,
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HTML => $ShowHTML,
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CommunicationChannel => $CommunicationChannel{DisplayName},
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ChannelIcon => $CommunicationChannel{DisplayIcon},
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SenderImage => $Self->_ArticleSenderImage(
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Sender => $ArticleFields{Sender}->{Value},
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UserID => $Param{UserID},
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),
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SenderInitials => $LayoutObject->UserInitialsGet(
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Fullname => $ArticleFields{Sender}->{Realname},
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),
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},
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);
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return $Content;
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}
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1;
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