371 lines
11 KiB
Perl
371 lines
11 KiB
Perl
# --
|
|
# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
|
|
# --
|
|
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
|
|
# the enclosed file COPYING for license information (GPL). If you
|
|
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
|
|
# --
|
|
|
|
package Kernel::Modules::AdminAutoResponse;
|
|
|
|
use strict;
|
|
use warnings;
|
|
|
|
use Kernel::Language qw(Translatable);
|
|
|
|
our $ObjectManagerDisabled = 1;
|
|
|
|
sub new {
|
|
my ( $Type, %Param ) = @_;
|
|
|
|
# allocate new hash for object
|
|
my $Self = {%Param};
|
|
bless( $Self, $Type );
|
|
|
|
return $Self;
|
|
}
|
|
|
|
sub Run {
|
|
my ( $Self, %Param ) = @_;
|
|
|
|
my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
|
|
my $ParamObject = $Kernel::OM->Get('Kernel::System::Web::Request');
|
|
my $AutoResponseObject = $Kernel::OM->Get('Kernel::System::AutoResponse');
|
|
|
|
# ------------------------------------------------------------ #
|
|
# change
|
|
# ------------------------------------------------------------ #
|
|
if ( $Self->{Subaction} eq 'Change' ) {
|
|
my $ID = $ParamObject->GetParam( Param => 'ID' ) || '';
|
|
my %Data = $AutoResponseObject->AutoResponseGet(
|
|
ID => $ID,
|
|
);
|
|
|
|
my $Output = $LayoutObject->Header();
|
|
$Output .= $LayoutObject->NavigationBar();
|
|
$Self->_Edit(
|
|
Action => 'Change',
|
|
%Data,
|
|
);
|
|
$Output .= $LayoutObject->Output(
|
|
TemplateFile => 'AdminAutoResponse',
|
|
Data => \%Param,
|
|
);
|
|
$Output .= $LayoutObject->Footer();
|
|
return $Output;
|
|
}
|
|
|
|
# ------------------------------------------------------------ #
|
|
# change action
|
|
# ------------------------------------------------------------ #
|
|
elsif ( $Self->{Subaction} eq 'ChangeAction' ) {
|
|
|
|
# challenge token check for write action
|
|
$LayoutObject->ChallengeTokenCheck();
|
|
|
|
my ( %GetParam, %Errors );
|
|
for my $Parameter (qw(ID Name Comment ValidID Response Subject TypeID AddressID)) {
|
|
$GetParam{$Parameter} = $ParamObject->GetParam( Param => $Parameter ) || '';
|
|
}
|
|
|
|
# get composed content type
|
|
$GetParam{ContentType} = 'text/plain';
|
|
if ( $LayoutObject->{BrowserRichText} ) {
|
|
$GetParam{ContentType} = 'text/html';
|
|
}
|
|
|
|
# get charset
|
|
$GetParam{Charset} = $LayoutObject->{UserCharset};
|
|
|
|
# check needed data
|
|
for my $Needed (qw(Name ValidID AddressID TypeID Subject)) {
|
|
if ( !$GetParam{$Needed} ) {
|
|
$Errors{ $Needed . 'Invalid' } = 'ServerError';
|
|
}
|
|
}
|
|
|
|
# if no errors occurred
|
|
if ( !%Errors ) {
|
|
|
|
# update auto response
|
|
my $Update = $AutoResponseObject->AutoResponseUpdate( %GetParam, UserID => $Self->{UserID} );
|
|
|
|
if ($Update)
|
|
{
|
|
|
|
# if the user would like to continue editing the auto response, just redirect to the edit screen
|
|
if (
|
|
defined $ParamObject->GetParam( Param => 'ContinueAfterSave' )
|
|
&& ( $ParamObject->GetParam( Param => 'ContinueAfterSave' ) eq '1' )
|
|
)
|
|
{
|
|
my $ID = $ParamObject->GetParam( Param => 'ID' ) || '';
|
|
return $LayoutObject->Redirect( OP => "Action=$Self->{Action};Subaction=Change;ID=$ID" );
|
|
}
|
|
else {
|
|
|
|
# otherwise return to overview
|
|
return $LayoutObject->Redirect( OP => "Action=$Self->{Action}" );
|
|
}
|
|
}
|
|
}
|
|
|
|
# something has gone wrong
|
|
my $Output = $LayoutObject->Header();
|
|
$Output .= $LayoutObject->NavigationBar();
|
|
$Output .= $LayoutObject->Notify( Priority => 'Error' );
|
|
$Self->_Edit(
|
|
Action => 'Change',
|
|
Errors => \%Errors,
|
|
%GetParam,
|
|
);
|
|
$Output .= $LayoutObject->Output(
|
|
TemplateFile => 'AdminAutoResponse',
|
|
Data => \%Param,
|
|
);
|
|
$Output .= $LayoutObject->Footer();
|
|
return $Output;
|
|
}
|
|
|
|
# ------------------------------------------------------------ #
|
|
# add
|
|
# ------------------------------------------------------------ #
|
|
elsif ( $Self->{Subaction} eq 'Add' ) {
|
|
my %GetParam;
|
|
$GetParam{Name} = $ParamObject->GetParam( Param => 'Name' );
|
|
my $Output = $LayoutObject->Header();
|
|
$Output .= $LayoutObject->NavigationBar();
|
|
$Self->_Edit(
|
|
Action => 'Add',
|
|
%GetParam,
|
|
);
|
|
$Output .= $LayoutObject->Output(
|
|
TemplateFile => 'AdminAutoResponse',
|
|
Data => \%Param,
|
|
);
|
|
$Output .= $LayoutObject->Footer();
|
|
return $Output;
|
|
}
|
|
|
|
# ------------------------------------------------------------ #
|
|
# add action
|
|
# ------------------------------------------------------------ #
|
|
elsif ( $Self->{Subaction} eq 'AddAction' ) {
|
|
|
|
# challenge token check for write action
|
|
$LayoutObject->ChallengeTokenCheck();
|
|
|
|
my ( %GetParam, %Errors );
|
|
for my $Parameter (qw(ID Name Comment ValidID Response Subject TypeID AddressID)) {
|
|
$GetParam{$Parameter} = $ParamObject->GetParam( Param => $Parameter ) || '';
|
|
}
|
|
|
|
# get composed content type
|
|
$GetParam{ContentType} = 'text/plain';
|
|
if ( $LayoutObject->{BrowserRichText} ) {
|
|
$GetParam{ContentType} = 'text/html';
|
|
}
|
|
|
|
# get charset
|
|
$GetParam{Charset} = $LayoutObject->{UserCharset};
|
|
|
|
# check needed data
|
|
for my $Needed (qw(Name ValidID AddressID TypeID Subject)) {
|
|
if ( !$GetParam{$Needed} ) {
|
|
$Errors{ $Needed . 'Invalid' } = 'ServerError';
|
|
}
|
|
}
|
|
|
|
# if no errors occurred
|
|
if ( !%Errors ) {
|
|
|
|
# add state
|
|
my $AutoResponseID = $AutoResponseObject->AutoResponseAdd(
|
|
%GetParam,
|
|
UserID => $Self->{UserID}
|
|
);
|
|
if ($AutoResponseID) {
|
|
$Self->_Overview();
|
|
my $Output = $LayoutObject->Header();
|
|
$Output .= $LayoutObject->NavigationBar();
|
|
$Output .= $LayoutObject->Notify( Info => Translatable('Auto Response added!') );
|
|
$Output .= $LayoutObject->Output(
|
|
TemplateFile => 'AdminAutoResponse',
|
|
Data => \%Param,
|
|
);
|
|
$Output .= $LayoutObject->Footer();
|
|
return $Output;
|
|
}
|
|
}
|
|
|
|
# something has gone wrong
|
|
my $Output = $LayoutObject->Header();
|
|
$Output .= $LayoutObject->NavigationBar();
|
|
$Output .= $LayoutObject->Notify( Priority => 'Error' );
|
|
$Self->_Edit(
|
|
Action => 'Add',
|
|
Errors => \%Errors,
|
|
%GetParam,
|
|
);
|
|
$Output .= $LayoutObject->Output(
|
|
TemplateFile => 'AdminAutoResponse',
|
|
Data => \%Param,
|
|
);
|
|
$Output .= $LayoutObject->Footer();
|
|
return $Output;
|
|
}
|
|
|
|
# ------------------------------------------------------------
|
|
# overview
|
|
# ------------------------------------------------------------
|
|
else {
|
|
$Self->_Overview();
|
|
my $Output = $LayoutObject->Header();
|
|
$Output .= $LayoutObject->NavigationBar();
|
|
$Output .= $LayoutObject->Output(
|
|
TemplateFile => 'AdminAutoResponse',
|
|
Data => \%Param,
|
|
);
|
|
$Output .= $LayoutObject->Footer();
|
|
return $Output;
|
|
}
|
|
|
|
}
|
|
|
|
sub _Edit {
|
|
my ( $Self, %Param ) = @_;
|
|
|
|
my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
|
|
my $AutoResponseObject = $Kernel::OM->Get('Kernel::System::AutoResponse');
|
|
|
|
$LayoutObject->Block(
|
|
Name => 'Overview',
|
|
Data => \%Param,
|
|
);
|
|
|
|
$LayoutObject->Block( Name => 'ActionList' );
|
|
$LayoutObject->Block( Name => 'ActionOverview' );
|
|
|
|
# get valid list
|
|
my %ValidList = $Kernel::OM->Get('Kernel::System::Valid')->ValidList();
|
|
my %ValidListReverse = reverse %ValidList;
|
|
|
|
$Param{ValidOption} = $LayoutObject->BuildSelection(
|
|
Data => \%ValidList,
|
|
Name => 'ValidID',
|
|
SelectedID => $Param{ValidID} || $ValidListReverse{valid},
|
|
Class => 'Modernize Validate_Required ' . ( $Param{Errors}->{'ValidIDInvalid'} || '' ),
|
|
);
|
|
|
|
$Param{TypeOption} = $LayoutObject->BuildSelection(
|
|
Data => { $AutoResponseObject->AutoResponseTypeList(), },
|
|
Name => 'TypeID',
|
|
SelectedID => $Param{TypeID},
|
|
Class => 'Modernize Validate_Required ' . ( $Param{Errors}->{'TypeIDInvalid'} || '' ),
|
|
);
|
|
|
|
$Param{SystemAddressOption} = $LayoutObject->BuildSelection(
|
|
Data => { $Kernel::OM->Get('Kernel::System::SystemAddress')->SystemAddressList( Valid => 1 ), },
|
|
Name => 'AddressID',
|
|
SelectedID => $Param{AddressID},
|
|
Translation => 0,
|
|
Class => 'Modernize Validate_Required ' . ( $Param{Errors}->{'AddressIDInvalid'} || '' ),
|
|
);
|
|
|
|
my $HTMLUtilsObject = $Kernel::OM->Get('Kernel::System::HTMLUtils');
|
|
|
|
# add rich text editor
|
|
if ( $LayoutObject->{BrowserRichText} ) {
|
|
|
|
# reformat from plain to html
|
|
if ( $Param{ContentType} && $Param{ContentType} =~ /text\/plain/i ) {
|
|
$Param{Response} = $HTMLUtilsObject->ToHTML(
|
|
String => $Param{Response},
|
|
);
|
|
}
|
|
}
|
|
else {
|
|
|
|
# reformat from html to plain
|
|
if ( $Param{ContentType} && $Param{ContentType} =~ /text\/html/i ) {
|
|
$Param{Response} = $HTMLUtilsObject->ToAscii(
|
|
String => $Param{Response},
|
|
);
|
|
}
|
|
}
|
|
|
|
$LayoutObject->Block(
|
|
Name => 'OverviewUpdate',
|
|
Data => {
|
|
%Param,
|
|
%{ $Param{Errors} },
|
|
},
|
|
);
|
|
|
|
if ( $LayoutObject->{BrowserRichText} ) {
|
|
|
|
# set up rich text editor
|
|
$LayoutObject->SetRichTextParameters(
|
|
Data => \%Param,
|
|
);
|
|
}
|
|
|
|
return 1;
|
|
}
|
|
|
|
sub _Overview {
|
|
my ( $Self, %Param ) = @_;
|
|
|
|
my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
|
|
my $AutoResponseObject = $Kernel::OM->Get('Kernel::System::AutoResponse');
|
|
|
|
$LayoutObject->Block(
|
|
Name => 'Overview',
|
|
Data => \%Param,
|
|
);
|
|
|
|
$LayoutObject->Block( Name => 'ActionList' );
|
|
$LayoutObject->Block( Name => 'ActionAdd' );
|
|
$LayoutObject->Block( Name => 'Filter' );
|
|
|
|
$LayoutObject->Block(
|
|
Name => 'OverviewResult',
|
|
Data => \%Param,
|
|
);
|
|
my %List = $AutoResponseObject->AutoResponseList(
|
|
Valid => 0,
|
|
);
|
|
|
|
# if there are any results, they are shown
|
|
if (%List) {
|
|
|
|
# get valid list
|
|
my %ValidList = $Kernel::OM->Get('Kernel::System::Valid')->ValidList();
|
|
for my $ID ( sort { $List{$a} cmp $List{$b} } keys %List ) {
|
|
|
|
my %Data = $AutoResponseObject->AutoResponseGet(
|
|
ID => $ID,
|
|
);
|
|
$LayoutObject->Block(
|
|
Name => 'OverviewResultRow',
|
|
Data => {
|
|
Valid => $ValidList{ $Data{ValidID} },
|
|
%Data,
|
|
Attachments => int rand 5,
|
|
},
|
|
);
|
|
}
|
|
}
|
|
|
|
# otherwise a no data message is displayed
|
|
else {
|
|
$LayoutObject->Block(
|
|
Name => 'NoDataFoundMsg',
|
|
Data => {},
|
|
);
|
|
}
|
|
return 1;
|
|
}
|
|
|
|
1;
|