170 lines
4.3 KiB
Perl
170 lines
4.3 KiB
Perl
# --
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# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
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# --
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# This software comes with ABSOLUTELY NO WARRANTY. For details, see
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# the enclosed file COPYING for license information (GPL). If you
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# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
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# --
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package Kernel::Output::HTML::Dashboard::CustomerIDStatus;
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use strict;
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use warnings;
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our $ObjectManagerDisabled = 1;
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sub new {
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my ( $Type, %Param ) = @_;
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# allocate new hash for object
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my $Self = {%Param};
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bless( $Self, $Type );
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# get needed parameters
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for my $Needed (qw(Config Name UserID)) {
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die "Got no $Needed!" if ( !$Self->{$Needed} );
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}
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$Self->{PrefKey} = 'UserDashboardPref' . $Self->{Name} . '-Shown';
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$Self->{CacheKey} = $Self->{Name};
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return $Self;
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}
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sub Preferences {
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my ( $Self, %Param ) = @_;
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return;
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}
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sub Config {
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my ( $Self, %Param ) = @_;
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return (
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%{ $Self->{Config} },
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# caching not needed
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CacheKey => undef,
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CacheTTL => undef,
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);
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}
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sub Run {
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my ( $Self, %Param ) = @_;
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return if !$Param{CustomerID};
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my $CustomerIDRaw = $Param{CustomerID};
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# get ticket object
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my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
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# escalated tickets
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my $Count = $TicketObject->TicketSearch(
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TicketEscalationTimeOlderMinutes => 1,
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CustomerIDRaw => $CustomerIDRaw,
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Result => 'COUNT',
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Permission => $Self->{Config}->{Permission},
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UserID => $Self->{UserID},
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CacheTTL => $Self->{Config}->{CacheTTLLocal} * 60,
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) || 0;
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# get layout object
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my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
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$LayoutObject->Block(
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Name => 'ContentSmallCustomerIDStatusEscalatedTickets',
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Data => {
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%Param,
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Count => $Count
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},
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);
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# open tickets
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$Count = $TicketObject->TicketSearch(
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StateType => 'Open',
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CustomerIDRaw => $CustomerIDRaw,
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Result => 'COUNT',
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Permission => $Self->{Config}->{Permission},
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UserID => $Self->{UserID},
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CacheTTL => $Self->{Config}->{CacheTTLLocal} * 60,
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) || 0;
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$LayoutObject->Block(
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Name => 'ContentSmallCustomerIDStatusOpenTickets',
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Data => {
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%Param,
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Count => $Count
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},
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);
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# closed tickets
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$Count = $TicketObject->TicketSearch(
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StateType => 'Closed',
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CustomerIDRaw => $CustomerIDRaw,
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Result => 'COUNT',
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Permission => $Self->{Config}->{Permission},
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UserID => $Self->{UserID},
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CacheTTL => $Self->{Config}->{CacheTTLLocal} * 60,
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) || 0;
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$LayoutObject->Block(
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Name => 'ContentSmallCustomerIDStatusClosedTickets',
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Data => {
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%Param,
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Count => $Count
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},
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);
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# all tickets
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$Count = $TicketObject->TicketSearch(
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CustomerIDRaw => $CustomerIDRaw,
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Result => 'COUNT',
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Permission => $Self->{Config}->{Permission},
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UserID => $Self->{UserID},
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CacheTTL => $Self->{Config}->{CacheTTLLocal} * 60,
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) || 0;
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$LayoutObject->Block(
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Name => 'ContentSmallCustomerIDStatusAllTickets',
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Data => {
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%Param,
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Count => $Count
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},
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);
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# archived tickets
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if ( $Kernel::OM->Get('Kernel::Config')->Get('Ticket::ArchiveSystem') ) {
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$Count = $TicketObject->TicketSearch(
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CustomerIDRaw => $CustomerIDRaw,
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ArchiveFlags => ['y'],
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Result => 'COUNT',
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Permission => $Self->{Config}->{Permission},
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UserID => $Self->{UserID},
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CacheTTL => $Self->{Config}->{CacheTTLLocal} * 60,
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) || 0;
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$LayoutObject->Block(
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Name => 'ContentSmallCustomerIDStatusArchivedTickets',
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Data => {
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%Param,
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Count => $Count
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},
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);
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}
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my $Content = $LayoutObject->Output(
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TemplateFile => 'AgentDashboardCustomerIDStatus',
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Data => {
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%{ $Self->{Config} },
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Name => $Self->{Name},
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},
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AJAX => $Param{AJAX},
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);
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return $Content;
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}
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1;
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