69 lines
3.1 KiB
XML
69 lines
3.1 KiB
XML
<?xml version="1.0" encoding="utf-8"?>
|
|
<otrs_config version="2.0" init="Application">
|
|
<Setting Name="ITSMConfigItem::SetIncidentStateOnLink" Required="1" Valid="1">
|
|
<Description Translatable="1">Set the incident state of a CI automatically when a Ticket is Linked to a CI.</Description>
|
|
<Navigation>Core::LinkStatus</Navigation>
|
|
<Value>
|
|
<Item ValueType="Checkbox">0</Item>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="ITSMConfigItem::EventModulePost###042-ITSMConfigItemTicketStatusLink" Required="1" Valid="1">
|
|
<Description Translatable="1">Event module to set configitem-status on ticket-configitem-link.</Description>
|
|
<Navigation>Core::Event::Ticket</Navigation>
|
|
<Value>
|
|
<Hash>
|
|
<Item Key="Module">Kernel::System::Ticket::Event::TicketStatusLink</Item>
|
|
<Item Key="Event">(LinkAdd|LinkDelete)</Item>
|
|
</Hash>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="Ticket::EventModulePost###042-ITSMConfigItemTicketStatusLink" Required="1" Valid="1">
|
|
<Description Translatable="1">Event module to set configitem-status on ticket-configitem-link.</Description>
|
|
<Navigation>Core::Event::Ticket</Navigation>
|
|
<Value>
|
|
<Hash>
|
|
<Item Key="Module">Kernel::System::Ticket::Event::TicketStatusLink</Item>
|
|
<Item Key="Event">(TicketStateUpdate|TicketTypeUpdate)</Item>
|
|
</Hash>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="ITSMConfigItem::LinkStatus::TicketTypes" Required="0" Valid="0">
|
|
<Description Translatable="1">Defines which type of ticket can affect the status of a linked CI.</Description>
|
|
<Navigation>Core::LinkStatus</Navigation>
|
|
<Value>
|
|
<Array>
|
|
<Item>Incident</Item>
|
|
</Array>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="ITSMConfigItem::LinkStatus::DeploymentStates" Required="0" Valid="0">
|
|
<Description Translatable="1">Defines the relevant deployment states where linked tickets can affect the status of a CI.</Description>
|
|
<Navigation>Core::LinkStatus</Navigation>
|
|
<Value>
|
|
<Array>
|
|
<Item>Production</Item>
|
|
</Array>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="ITSMConfigItem::LinkStatus::IncidentStates" Required="1" Valid="1">
|
|
<Description Translatable="1">Defines the order of incident states from high (e.g. cricital) to low (e.g. functional).</Description>
|
|
<Navigation>Core::LinkStatus</Navigation>
|
|
<Value>
|
|
<Array>
|
|
<Item>Incident</Item>
|
|
<Item>Warning</Item>
|
|
<Item>Operational</Item>
|
|
</Array>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="ITSMConfigItem::LinkStatus::LinkTypes" Required="1" Valid="1">
|
|
<Description Translatable="1">Defines which type of link (named from the ticket perspective) can affect the status of a linked CI.</Description>
|
|
<Navigation>Core::LinkStatus</Navigation>
|
|
<Value>
|
|
<Hash>
|
|
<Item Key="RelevantTo">Incident</Item>
|
|
</Hash>
|
|
</Value>
|
|
</Setting>
|
|
</otrs_config>
|