698 lines
25 KiB
Perl
698 lines
25 KiB
Perl
# --
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# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
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# --
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# This software comes with ABSOLUTELY NO WARRANTY. For details, see
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# the enclosed file COPYING for license information (GPL). If you
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# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
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# --
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package Kernel::Modules::AgentITSMWorkOrderReport;
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use strict;
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use warnings;
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use Kernel::Language qw(Translatable);
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use Kernel::System::VariableCheck qw(:all);
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our $ObjectManagerDisabled = 1;
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sub new {
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my ( $Type, %Param ) = @_;
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# allocate new hash for object
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my $Self = {%Param};
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bless( $Self, $Type );
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return $Self;
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}
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sub Run {
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my ( $Self, %Param ) = @_;
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# get needed objects
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my $ParamObject = $Kernel::OM->Get('Kernel::System::Web::Request');
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my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
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# get needed WorkOrderID
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my $WorkOrderID = $ParamObject->GetParam( Param => 'WorkOrderID' );
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# check needed stuff
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if ( !$WorkOrderID ) {
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return $LayoutObject->ErrorScreen(
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Message => Translatable('No WorkOrderID is given!'),
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Comment => Translatable('Please contact the administrator.'),
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);
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}
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# get needed objects
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my $WorkOrderObject = $Kernel::OM->Get('Kernel::System::ITSMChange::ITSMWorkOrder');
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my $ConfigObject = $Kernel::OM->Get('Kernel::Config');
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# get config of frontend module
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$Self->{Config} = $ConfigObject->Get("ITSMWorkOrder::Frontend::$Self->{Action}");
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# check permissions
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my $Access = $WorkOrderObject->Permission(
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Type => $Self->{Config}->{Permission},
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Action => $Self->{Action},
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WorkOrderID => $WorkOrderID,
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UserID => $Self->{UserID},
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);
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# error screen
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if ( !$Access ) {
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return $LayoutObject->NoPermission(
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Message =>
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$LayoutObject->{LanguageObject}->Translate( 'You need %s permissions!', $Self->{Config}->{Permission} ),
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WithHeader => 'yes',
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);
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}
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# get workorder data
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my $WorkOrder = $WorkOrderObject->WorkOrderGet(
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WorkOrderID => $WorkOrderID,
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UserID => $Self->{UserID},
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);
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# check error
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if ( !$WorkOrder ) {
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return $LayoutObject->ErrorScreen(
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Message =>
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$LayoutObject->{LanguageObject}->Translate( 'WorkOrder "%s" not found in database!', $WorkOrderID ),
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Comment => Translatable('Please contact the administrator.'),
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);
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}
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# store needed parameters in %GetParam to make this page reloadable
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my %GetParam;
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for my $ParamName (qw(Report WorkOrderStateID AccountedTime AttachmentUpload FileID)) {
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$GetParam{$ParamName} = $ParamObject->GetParam( Param => $ParamName );
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}
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# get Dynamic fields from ParamObject
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my %DynamicFieldValues;
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# get the dynamic fields for this screen
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my $DynamicField = $Kernel::OM->Get('Kernel::System::DynamicField')->DynamicFieldListGet(
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Valid => 1,
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ObjectType => 'ITSMWorkOrder',
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FieldFilter => $Self->{Config}->{DynamicField} || {},
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);
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# get dynamic field backend object
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my $DynamicFieldBackendObject = $Kernel::OM->Get('Kernel::System::DynamicField::Backend');
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# cycle trough the activated Dynamic Fields for this screen
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DYNAMICFIELD:
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for my $DynamicFieldConfig ( @{$DynamicField} ) {
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next DYNAMICFIELD if !IsHashRefWithData($DynamicFieldConfig);
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# extract the dynamic field value from the web request and add the prefix
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$DynamicFieldValues{ 'DynamicField_' . $DynamicFieldConfig->{Name} }
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= $DynamicFieldBackendObject->EditFieldValueGet(
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DynamicFieldConfig => $DynamicFieldConfig,
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ParamObject => $ParamObject,
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LayoutObject => $LayoutObject,
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);
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}
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# store actual time related fields in %GetParam
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if ( $Self->{Config}->{ActualTimeSpan} ) {
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for my $TimeType (qw(ActualStartTime ActualEndTime)) {
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for my $TimePart (qw(Year Month Day Hour Minute Used)) {
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my $ParamName = $TimeType . $TimePart;
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$GetParam{$ParamName} = $ParamObject->GetParam( Param => $ParamName );
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}
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}
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}
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# Remember the reason why perfoming the subaction was not attempted.
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# The entries are the names of the dtl validation error blocks.
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my %ValidationError;
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# get upload cache object
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my $UploadCacheObject = $Kernel::OM->Get('Kernel::System::Web::UploadCache');
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# get form id
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$Self->{FormID} = $ParamObject->GetParam( Param => 'FormID' );
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# create form id
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if ( !$Self->{FormID} ) {
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$Self->{FormID} = $UploadCacheObject->FormIDCreate();
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}
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# update workorder
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if ( $Self->{Subaction} eq 'Save' ) {
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# validate the actual time related parameters
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if ( $Self->{Config}->{ActualTimeSpan} ) {
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my %SystemTime;
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for my $TimeType (qw(ActualStartTime ActualEndTime)) {
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if ( !$GetParam{ $TimeType . 'Used' } ) {
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# when the button was not checked, then clear the time
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$GetParam{$TimeType} = undef;
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}
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elsif (
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$GetParam{ $TimeType . 'Year' }
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&& $GetParam{ $TimeType . 'Month' }
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&& $GetParam{ $TimeType . 'Day' }
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&& defined $GetParam{ $TimeType . 'Hour' }
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&& defined $GetParam{ $TimeType . 'Minute' }
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)
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{
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# transform work order actual time, time stamp based on user time zone
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%GetParam = $LayoutObject->TransformDateSelection(
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%GetParam,
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Prefix => $TimeType,
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);
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# format as timestamp, when all required time params were passed
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$GetParam{$TimeType} = sprintf '%04d-%02d-%02d %02d:%02d:00',
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$GetParam{ $TimeType . 'Year' },
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$GetParam{ $TimeType . 'Month' },
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$GetParam{ $TimeType . 'Day' },
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$GetParam{ $TimeType . 'Hour' },
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$GetParam{ $TimeType . 'Minute' };
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# sanity check of the assembled timestamp
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$SystemTime{$TimeType} = $Self->_TimeStamp2Epoch(
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TimeStamp => $GetParam{$TimeType},
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);
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# do not save if time is invalid
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if ( !$SystemTime{$TimeType} ) {
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$ValidationError{ $TimeType . 'Invalid' } = 'ServerError';
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}
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}
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else {
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# it was indicated that the time should be set,
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# but at least one of the required time params is missing
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$ValidationError{ $TimeType . 'Invalid' } = 'ServerError';
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$ValidationError{ $TimeType . 'ErrorType' } = 'GenericServerError';
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}
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}
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# check validity of the actual start and end times
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if ( $SystemTime{ActualEndTime} && !$SystemTime{ActualStartTime} ) {
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$ValidationError{ActualStartTimeInvalid} = 'ServerError';
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$ValidationError{ActualStartTimeErrorType} = 'SetServerError';
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}
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elsif (
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( $SystemTime{ActualEndTime} && $SystemTime{ActualStartTime} )
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&& ( $SystemTime{ActualEndTime} < $SystemTime{ActualStartTime} )
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)
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{
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$ValidationError{ActualStartTimeInvalid} = 'ServerError';
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$ValidationError{ActualStartTimeErrorType} = 'BeforeThanEndTimeServerError';
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}
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}
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# validate format of accounted time
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if (
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$GetParam{AccountedTime}
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&& $GetParam{AccountedTime} !~ m{ \A -? \d* (?: [.] \d{1,2} )? \z }xms
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)
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{
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$ValidationError{'AccountedTimeInvalid'} = 'ServerError';
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}
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# cycle trough the activated Dynamic Fields for this screen
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DYNAMICFIELD:
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for my $DynamicFieldConfig ( @{$DynamicField} ) {
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next DYNAMICFIELD if !IsHashRefWithData($DynamicFieldConfig);
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my $ValidationResult = $DynamicFieldBackendObject->EditFieldValueValidate(
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DynamicFieldConfig => $DynamicFieldConfig,
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ParamObject => $ParamObject,
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Mandatory => $Self->{Config}->{DynamicField}->{ $DynamicFieldConfig->{Name} } == 2,
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);
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if ( !IsHashRefWithData($ValidationResult) ) {
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return $LayoutObject->ErrorScreen(
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Message => $LayoutObject->{LanguageObject}->Translate(
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'Could not perform validation on field %s!', $DynamicFieldConfig->{Label}
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),
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Comment => Translatable('Please contact the administrator.'),
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);
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}
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# propagate validation error to the Error variable to be detected by the frontend
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if ( $ValidationResult->{ServerError} ) {
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$ValidationError{ $DynamicFieldConfig->{Name} } = ' ServerError';
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}
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}
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# update only when there are no input validation errors
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if ( !%ValidationError ) {
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# the actual time related fields are configurable
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my %AdditionalParam;
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if ( $Self->{Config}->{ActualTimeSpan} ) {
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for my $TimeType (qw(ActualStartTime ActualEndTime)) {
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# $GetParam{$TimeType} is either a valid timestamp or undef
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$AdditionalParam{$TimeType} = $GetParam{$TimeType};
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}
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}
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# update the workorder
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my $CouldUpdateWorkOrder = $WorkOrderObject->WorkOrderUpdate(
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WorkOrderID => $WorkOrderID,
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Report => $GetParam{Report},
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WorkOrderStateID => $GetParam{WorkOrderStateID},
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UserID => $Self->{UserID},
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AccountedTime => $GetParam{AccountedTime},
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%AdditionalParam,
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%DynamicFieldValues,
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);
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# if workorder update was successful
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if ($CouldUpdateWorkOrder) {
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# get all attachments from upload cache
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my @Attachments = $UploadCacheObject->FormIDGetAllFilesData(
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FormID => $Self->{FormID},
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);
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# build a lookup lookup hash of the new attachments
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my %NewAttachment;
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for my $Attachment (@Attachments) {
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# the key is the filename + filesize + content type
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my $Key = $Attachment->{Filename}
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. $Attachment->{Filesize}
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. $Attachment->{ContentType};
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# append content id if available (for new inline images)
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if ( $Attachment->{ContentID} ) {
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$Key .= $Attachment->{ContentID};
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}
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# store all of the new attachment data
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$NewAttachment{$Key} = $Attachment;
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}
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# get all report attachments meta data
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my @ExistingAttachments = $WorkOrderObject->WorkOrderReportAttachmentList(
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WorkOrderID => $WorkOrderID,
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);
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# check the existing attachments
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FILENAME:
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for my $Filename (@ExistingAttachments) {
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# get the existing attachment data
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my $AttachmentData = $WorkOrderObject->WorkOrderAttachmentGet(
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WorkOrderID => $WorkOrderID,
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Filename => $Filename,
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AttachmentType => 'WorkOrderReport',
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);
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# do not consider inline attachments
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next FILENAME if $AttachmentData->{Preferences}->{ContentID};
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# the key is the filename + filesize + content type
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# (no content id, as existing attachments don't have it)
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my $Key = $AttachmentData->{Filename}
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. $AttachmentData->{Filesize}
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. $AttachmentData->{ContentType};
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# attachment is already existing, we can delete it from the new attachment hash
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if ( $NewAttachment{$Key} ) {
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delete $NewAttachment{$Key};
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}
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# existing attachment is no longer in new attachments hash
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else {
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# delete the existing attachment
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my $DeleteSuccessful = $WorkOrderObject->WorkOrderAttachmentDelete(
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ChangeID => $WorkOrder->{ChangeID},
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WorkOrderID => $WorkOrderID,
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AttachmentType => 'WorkOrderReport',
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Filename => $Filename,
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UserID => $Self->{UserID},
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);
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# check error
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if ( !$DeleteSuccessful ) {
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return $LayoutObject->FatalError();
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}
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}
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}
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# write the new attachments
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ATTACHMENT:
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for my $Attachment ( values %NewAttachment ) {
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# check if attachment is an inline attachment
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my $Inline = 0;
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if ( $Attachment->{ContentID} ) {
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# check workorder report for content id
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# we do not want to keep this attachment,
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# if it was deleted in the rich text editor
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next ATTACHMENT if $GetParam{Report} !~ m{ $Attachment->{ContentID} }xms;
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# remember that it is inline
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$Inline = 1;
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}
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# add attachment
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my $Success = $WorkOrderObject->WorkOrderAttachmentAdd(
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%{$Attachment},
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WorkOrderID => $WorkOrderID,
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ChangeID => $WorkOrder->{ChangeID},
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UserID => $Self->{UserID},
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AttachmentType => 'WorkOrderReport',
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);
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# check error
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return $LayoutObject->FatalError() if !$Success;
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next ATTACHMENT if !$Inline;
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next ATTACHMENT if !$LayoutObject->{BrowserRichText};
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# picture url in upload cache
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my $Search = "Action=PictureUpload .+ FormID=$Self->{FormID} .+ "
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. "ContentID=$Attachment->{ContentID}";
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# picture url in workorder report attachment
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my $Replace = "Action=AgentITSMWorkOrderZoom;Subaction=DownloadAttachment;"
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. "Filename=$Attachment->{Filename};WorkOrderID=$WorkOrderID;Type=WorkOrderReport";
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# replace url
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$GetParam{Report} =~ s{$Search}{$Replace}xms;
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# update workorder
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$Success = $WorkOrderObject->WorkOrderUpdate(
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WorkOrderID => $WorkOrderID,
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Report => $GetParam{Report},
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UserID => $Self->{UserID},
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);
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# check error
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if ( !$Success ) {
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$Kernel::OM->Get('Kernel::System::Log')->Log(
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Priority => 'error',
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Message => "Could not update the inline image URLs "
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. "for WorkOrderID '$WorkOrderID'!!",
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);
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}
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}
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# delete the upload cache
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$UploadCacheObject->FormIDRemove( FormID => $Self->{FormID} );
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# load new URL in parent window and close popup
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return $LayoutObject->PopupClose(
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URL => "Action=AgentITSMWorkOrderZoom;WorkOrderID=$WorkOrderID",
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);
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}
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else {
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# show error message
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return $LayoutObject->ErrorScreen(
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Message => $LayoutObject->{LanguageObject}
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->Translate( 'Was not able to update WorkOrder %s!', $WorkOrderID ),
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Comment => Translatable('Please contact the administrator.'),
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);
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}
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}
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}
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else {
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# delete all keys from GetParam when it is no Subaction
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%GetParam = ();
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# initialize the actual time related fields
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if ( $Self->{Config}->{ActualTimeSpan} ) {
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TIMETYPE:
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for my $TimeType (qw(ActualStartTime ActualEndTime)) {
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next TIMETYPE if !$WorkOrder->{$TimeType};
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my $DateTimeObject = $Kernel::OM->Create(
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'Kernel::System::DateTime',
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ObjectParams => {
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String => $WorkOrder->{$TimeType},
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},
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);
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# set the parameter hash for BuildDateSelection()
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$GetParam{ $TimeType . 'Used' } = 1;
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$GetParam{ $TimeType . 'Minute' } = $DateTimeObject->Format(
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Format => '%M',
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);
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$GetParam{ $TimeType . 'Hour' } = $DateTimeObject->Format(
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Format => '%H',
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);
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$GetParam{ $TimeType . 'Day' } = $DateTimeObject->Format(
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Format => '%d',
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);
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$GetParam{ $TimeType . 'Month' } = $DateTimeObject->Format(
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Format => '%m',
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);
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$GetParam{ $TimeType . 'Year' } = $DateTimeObject->Format(
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Format => '%Y',
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);
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}
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}
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# get all report attachments meta data
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my @ExistingAttachments = $WorkOrderObject->WorkOrderReportAttachmentList(
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WorkOrderID => $WorkOrderID,
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);
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# copy all existing report attachments to upload cache
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FILENAME:
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for my $Filename (@ExistingAttachments) {
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# get the existing attachment data
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my $AttachmentData = $WorkOrderObject->WorkOrderAttachmentGet(
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WorkOrderID => $WorkOrderID,
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Filename => $Filename,
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AttachmentType => 'WorkOrderReport',
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);
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# do not consider inline attachments
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next FILENAME if $AttachmentData->{Preferences}->{ContentID};
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# add attachment to the upload cache
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$UploadCacheObject->FormIDAddFile(
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FormID => $Self->{FormID},
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Filename => $AttachmentData->{Filename},
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Content => $AttachmentData->{Content},
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ContentType => $AttachmentData->{ContentType},
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);
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}
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}
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# get change that the workorder belongs to
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my $Change = $Kernel::OM->Get('Kernel::System::ITSMChange')->ChangeGet(
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ChangeID => $WorkOrder->{ChangeID},
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UserID => $Self->{UserID},
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);
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# no change found
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if ( !$Change ) {
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return $LayoutObject->ErrorScreen(
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Message =>
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$LayoutObject->{LanguageObject}->Translate( 'Could not find Change for WorkOrder %s!', $WorkOrderID ),
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Comment => Translatable('Please contact the administrator.'),
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);
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}
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# if there was an attachment delete or upload
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# we do not want to show validation errors for other fields
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if ( $ValidationError{Attachment} ) {
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%ValidationError = ();
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}
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# get workorder state list
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my $WorkOrderPossibleStates = $WorkOrderObject->WorkOrderPossibleStatesGet(
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WorkOrderID => $WorkOrderID,
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UserID => $Self->{UserID},
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);
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# build drop-down with workorder states
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$Param{StateSelect} = $LayoutObject->BuildSelection(
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Data => $WorkOrderPossibleStates,
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Name => 'WorkOrderStateID',
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SelectedID => $WorkOrder->{WorkOrderStateID},
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Class => 'Modernize',
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);
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# show state dropdown
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$LayoutObject->Block(
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Name => 'State',
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Data => {
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%Param,
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},
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);
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# output header
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my $Output = $LayoutObject->Header(
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|
Title => $WorkOrder->{WorkOrderTitle},
|
|
Type => 'Small',
|
|
);
|
|
|
|
# add rich text editor
|
|
if ( $ConfigObject->Get('Frontend::RichText') ) {
|
|
$LayoutObject->SetRichTextParameters(
|
|
Data => \%Param,
|
|
);
|
|
}
|
|
|
|
# cycle trough the activated Dynamic Fields for this screen
|
|
DYNAMICFIELD:
|
|
for my $DynamicFieldConfig ( @{$DynamicField} ) {
|
|
|
|
next DYNAMICFIELD if !IsHashRefWithData($DynamicFieldConfig);
|
|
|
|
# get workorder dynamic fields from workorder if page is loaded the first time
|
|
if ( !$Self->{Subaction} ) {
|
|
$DynamicFieldValues{ 'DynamicField_' . $DynamicFieldConfig->{Name} }
|
|
= $WorkOrder->{ 'DynamicField_' . $DynamicFieldConfig->{Name} };
|
|
}
|
|
|
|
# get field html
|
|
my $DynamicFieldHTML = $DynamicFieldBackendObject->EditFieldRender(
|
|
DynamicFieldConfig => $DynamicFieldConfig,
|
|
Value => $DynamicFieldValues{ 'DynamicField_' . $DynamicFieldConfig->{Name} },
|
|
ServerError => $ValidationError{ $DynamicFieldConfig->{Name} } || '',
|
|
Mandatory => $Self->{Config}->{DynamicField}->{ $DynamicFieldConfig->{Name} } == 2,
|
|
LayoutObject => $LayoutObject,
|
|
ParamObject => $ParamObject,
|
|
AJAXUpdate => 0,
|
|
);
|
|
|
|
# skip fields that HTML could not be retrieved
|
|
next DYNAMICFIELD if !IsHashRefWithData($DynamicFieldHTML);
|
|
|
|
$LayoutObject->Block(
|
|
Name => 'DynamicField',
|
|
Data => {
|
|
Name => $DynamicFieldConfig->{Name},
|
|
Label => $DynamicFieldHTML->{Label},
|
|
Field => $DynamicFieldHTML->{Field},
|
|
},
|
|
);
|
|
|
|
# example of dynamic fields order customization
|
|
$LayoutObject->Block(
|
|
Name => 'DynamicField_' . $DynamicFieldConfig->{Name},
|
|
Data => {
|
|
Name => $DynamicFieldConfig->{Name},
|
|
Label => $DynamicFieldHTML->{Label},
|
|
Field => $DynamicFieldHTML->{Field},
|
|
},
|
|
);
|
|
}
|
|
|
|
# check if actual times should be shown
|
|
if ( $Self->{Config}->{ActualTimeSpan} ) {
|
|
|
|
for my $TimeType (qw(ActualEndTime ActualStartTime)) {
|
|
|
|
# time period that can be selected from the GUI
|
|
my %TimePeriod = %{ $ConfigObject->Get('ITSMWorkOrder::TimePeriod') };
|
|
|
|
# add selection for the time
|
|
my $TimeSelectionString = $LayoutObject->BuildDateSelection(
|
|
%GetParam,
|
|
Format => 'DateInputFormatLong',
|
|
Prefix => $TimeType,
|
|
"${TimeType}Optional" => 1,
|
|
$TimeType . 'Class' => $ValidationError{ $TimeType . 'Invalid' } || '',
|
|
Validate => 1,
|
|
%TimePeriod,
|
|
);
|
|
|
|
# show time field
|
|
$LayoutObject->Block(
|
|
Name => $TimeType,
|
|
Data => {
|
|
$TimeType . 'SelectionString' => $TimeSelectionString,
|
|
},
|
|
);
|
|
}
|
|
|
|
# add server error messages for the actual start time
|
|
$LayoutObject->Block(
|
|
Name => 'ActualStartTime'
|
|
. ( $ValidationError{ActualStartTimeErrorType} || 'GenericServerError' )
|
|
);
|
|
}
|
|
|
|
# show accounted time only when form was submitted
|
|
if ( $Self->{Config}->{AccountedTime} ) {
|
|
$LayoutObject->Block(
|
|
Name => 'ShowAccountedTime',
|
|
Data => {
|
|
AccountedTime => $GetParam{AccountedTime},
|
|
%ValidationError,
|
|
},
|
|
);
|
|
}
|
|
|
|
# show accounted time only when form was submitted
|
|
my $AccountedTime = '';
|
|
if ( $GetParam{AccountedTime} ) {
|
|
$AccountedTime = $GetParam{AccountedTime};
|
|
}
|
|
|
|
# get all report attachments meta data
|
|
$Param{AttachmentList} = [
|
|
$UploadCacheObject->FormIDGetAllFilesMeta(
|
|
FormID => $Self->{FormID},
|
|
)
|
|
];
|
|
|
|
# show the attachment upload button
|
|
$LayoutObject->Block(
|
|
Name => 'AttachmentUpload',
|
|
Data => {%Param},
|
|
);
|
|
|
|
# start template output
|
|
$Output .= $LayoutObject->Output(
|
|
TemplateFile => 'AgentITSMWorkOrderReport',
|
|
Data => {
|
|
%Param,
|
|
%{$Change},
|
|
%{$WorkOrder},
|
|
%GetParam,
|
|
%ValidationError,
|
|
AccountedTime => $AccountedTime,
|
|
FormID => $Self->{FormID},
|
|
},
|
|
);
|
|
|
|
# add footer
|
|
$Output .= $LayoutObject->Footer( Type => 'Small' );
|
|
|
|
return $Output;
|
|
}
|
|
|
|
sub _TimeStamp2Epoch {
|
|
my ( $Self, %Param, ) = @_;
|
|
|
|
my $TimeStamp = $Param{TimeStamp};
|
|
my $DateTimeObject = $Kernel::OM->Create(
|
|
'Kernel::System::DateTime',
|
|
ObjectParams => {
|
|
String => $TimeStamp,
|
|
},
|
|
);
|
|
|
|
return $DateTimeObject->ToEpoch() if $DateTimeObject;
|
|
return;
|
|
}
|
|
|
|
1;
|