63 lines
2.6 KiB
Plaintext
63 lines
2.6 KiB
Plaintext
# --
|
|
# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
|
|
# --
|
|
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
|
|
# the enclosed file COPYING for license information (GPL). If you
|
|
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
|
|
# --
|
|
|
|
|
|
<fieldset class="TableLike FixedLabel">
|
|
|
|
[% RenderBlockStart("ContentSmallCustomerIDStatusEscalatedTickets") %]
|
|
<label>[% Translate("Escalated tickets") | html %]:</label>
|
|
<div class="Field">
|
|
<a href="[% Env("Baselink") %]Action=AgentTicketSearch;Subaction=Search;EscalationTimeSearchType=TimePoint;TicketEscalationTimePointStart=Before;TicketEscalationTimePointFormat=minute;TicketEscalationTimePoint=1;CustomerIDRaw=[% Data.CustomerID | uri %]">
|
|
[% Data.Count | html %]
|
|
</a>
|
|
</div>
|
|
<div class="Clear"></div>
|
|
[% RenderBlockEnd("ContentSmallCustomerIDStatusEscalatedTickets") %]
|
|
|
|
[% RenderBlockStart("ContentSmallCustomerIDStatusOpenTickets") %]
|
|
<label>[% Translate("Open tickets") | html %]:</label>
|
|
<div class="Field">
|
|
<a href="[% Env("Baselink") %]Action=AgentTicketSearch;Subaction=Search;StateType=Open;CustomerIDRaw=[% Data.CustomerID | uri %]">
|
|
[% Data.Count | html %]
|
|
</a>
|
|
</div>
|
|
<div class="Clear"></div>
|
|
[% RenderBlockEnd("ContentSmallCustomerIDStatusOpenTickets") %]
|
|
|
|
[% RenderBlockStart("ContentSmallCustomerIDStatusClosedTickets") %]
|
|
<label>[% Translate("Closed tickets") | html %]:</label>
|
|
<div class="Field">
|
|
<a href="[% Env("Baselink") %]Action=AgentTicketSearch;Subaction=Search;StateType=Closed;CustomerIDRaw=[% Data.CustomerID | uri %]">
|
|
[% Data.Count | html %]
|
|
</a>
|
|
</div>
|
|
<div class="Clear"></div>
|
|
[% RenderBlockEnd("ContentSmallCustomerIDStatusClosedTickets") %]
|
|
|
|
[% RenderBlockStart("ContentSmallCustomerIDStatusAllTickets") %]
|
|
<label>[% Translate("All tickets") | html %]:</label>
|
|
<div class="Field">
|
|
<a href="[% Env("Baselink") %]Action=AgentTicketSearch;Subaction=Search;CustomerIDRaw=[% Data.CustomerID | uri %]">
|
|
[% Data.Count | html %]
|
|
</a>
|
|
</div>
|
|
<div class="Clear"></div>
|
|
[% RenderBlockEnd("ContentSmallCustomerIDStatusAllTickets") %]
|
|
|
|
[% RenderBlockStart("ContentSmallCustomerIDStatusArchivedTickets") %]
|
|
<label>[% Translate("Archived tickets") | html %]:</label>
|
|
<div class="Field">
|
|
<a href="[% Env("Baselink") %]Action=AgentTicketSearch;Subaction=Search;CustomerIDRaw=[% Data.CustomerID | uri %];SearchInArchive=ArchivedTickets">
|
|
[% Data.Count | html %]
|
|
</a>
|
|
</div>
|
|
<div class="Clear"></div>
|
|
[% RenderBlockEnd("ContentSmallCustomerIDStatusArchivedTickets") %]
|
|
|
|
</fieldset>
|