167 lines
9.0 KiB
Plaintext
167 lines
9.0 KiB
Plaintext
# --
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# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
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# --
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# This software comes with ABSOLUTELY NO WARRANTY. For details, see
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# the enclosed file COPYING for license information (GPL). If you
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# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
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# --
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<div id="MainBox" class="TicketCompose ARIARoleMain">
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<div class="Content">
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<form action="[% Env("CGIHandle") %]" method="post" name="compose" id="NewCustomerTicket" enctype="multipart/form-data" class="Validate PreventMultipleSubmits">
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<input type="hidden" name="Action" value="[% Env("Action") %]" />
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<input type="hidden" name="Subaction" value="StoreNew" />
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<input type="hidden" name="Expand" id="Expand" value="" />
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<input type="hidden" name="FormID" value="[% Data.FormID | html %]" />
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<input type="hidden" name="FromChatID" value="[% Data.FromChatID | html %]" />
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<fieldset>
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<p class="AsteriskExplanation">[% Translate("All fields marked with an asterisk (*) are mandatory.") | html %]</p>
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[% RenderBlockStart("TicketType") %]
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<div>
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<!--
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<label for="TicketNumber">[% Config("Ticket::Hook") %]</label>
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<input title="Ticket#" type="text" name="TicketNumber" size="30" value="[% Data.TicketNumber | html %]" />
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-->
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<label for="TypeID" class="Mandatory"><span class="Marker">*</span>[% Translate("Type") | html %]:</label>
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[% Data.TypeStrg %]
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<div id="TypeIDError" class="TooltipErrorMessage" ><p>[% Translate("This field is required.") | html %]</p></div>
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<div id="TypeIDServerError" class="TooltipErrorMessage NoJavaScriptMessage[% Data.TypeIDInvalid | html %]" ><p>[% Translate("This field is required.") | html %]</p></div>
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<div class="Clear"></div>
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</div>
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[% RenderBlockEnd("TicketType") %]
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[% RenderBlockStart("Queue") %]
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<div>
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<label for="Dest" class="Mandatory">
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<span class="Marker">*</span>
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[% Translate("To") | html %]:
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</label>
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[% Data.ToStrg %]
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<div id="DestError" class="TooltipErrorMessage" ><p>[% Translate("This field is required.") | html %]</p></div>
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<div id="DestServerError" class="TooltipErrorMessage NoJavaScriptMessage[% Data.QueueInvalid | html %]" ><p>[% Translate("This field is required.") | html %]</p></div>
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<div class="Clear"></div>
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</div>
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[% RenderBlockEnd("Queue") %]
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[% RenderBlockStart("TicketService") %]
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<div>
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[% IF Data.ServiceMandatory %]
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<label for="ServiceID" class="Mandatory"><span class="Marker">*</span> [% Translate("Service") | html %]:</label>
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[% ELSE %]
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<label for="ServiceID">[% Translate("Service") | html %]:</label>
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[% END %]
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[% Data.ServiceStrg %]
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[% IF Data.ServiceMandatory %]
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<div id="ServiceIDError" class="TooltipErrorMessage" ><p>[% Translate("This field is required.") | html %]</p></div>
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<div id="ServiceIDServerError" class="TooltipErrorMessage" ><p>[% Translate("This field is required.") | html %]</p></div>
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[% END %]
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<div class="Clear"></div>
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</div>
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[% RenderBlockEnd("TicketService") %]
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[% RenderBlockStart("TicketSLA") %]
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<div>
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[% IF Data.SLAMandatory %]
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<label for="SLAID" title="[% Translate("Service level agreement") | html %]" class="Mandatory"><span class="Marker">*</span> [% Translate("SLA") | html %]:</label>
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[% ELSE %]
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<label for="SLAID" title="[% Translate("Service level agreement") | html %]">[% Translate("SLA") | html %]:</label>
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[% END %]
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[% Data.SLAStrg %]
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[% IF Data.SLAMandatory %]
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<div id="SLAIDError" class="TooltipErrorMessage" ><p>[% Translate("This field is required.") | html %]</p></div>
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<div id="SLAIDServerError" class="TooltipErrorMessage" ><p>[% Translate("This field is required.") | html %]</p></div>
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[% END %]
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<div class="Clear"></div>
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</div>
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[% RenderBlockEnd("TicketSLA") %]
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<div>
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<label for="Subject" class="Mandatory">
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<span class="Marker">*</span>
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[% Translate("Subject") | html %]:
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</label>
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<input title="[% Translate("Subject") | html %]" type="text" id="Subject" name="Subject" value="[% Data.Subject | html %]" class="Validate_Required [% Data.SubjectInvalid | html %]" />
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<div id="SubjectError" class="TooltipErrorMessage" ><p>[% Translate("This field is required.") | html %]</p></div>
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<div id="SubjectServerError" class="TooltipErrorMessage NoJavaScriptMessage[% Data.SubjectInvalid | html %]" ><p>[% Translate("This field is required.") | html %]</p></div>
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<div class="Clear"></div>
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</div>
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<div class="RichTextHolder">
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<label for="RichText" class="Mandatory">
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<span class="Marker">*</span>
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[% Translate("Text") | html %]:
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</label>
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<textarea id="RichText" class="RichText Validate_Required [% Data.BodyInvalid | html %]" name="Body" rows="15" cols="[% Config("Ticket::Frontend::TextAreaNote") %]">[% Data.Body | html %]</textarea>
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<div id="RichTextError" class="TooltipErrorMessage" ><p>[% Translate("This field is required.") | html %]</p></div>
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<div id="RichTextServerError" class="TooltipErrorMessage NoJavaScriptMessage[% Data.BodyInvalid | html %]" ><p>[% Translate("This field is required.") | html %]</p></div>
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<div class="Clear"></div>
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</div>
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<div>
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<label>[% Translate("Attachments") | html %]:</label>
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<div class="Field">
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<div class="DnDUploadBox">
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[% INCLUDE "FormElements/AttachmentList.tt" %]
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</div>
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</div>
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<div class="Clear"></div>
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</div>
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[% RenderBlockStart("ChatArticlePreview") %]
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<div>
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<label>[% Translate("Chat protocol") | html %]:</label>
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<div class="Field">
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<div class="ChatProtocol">
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[% INCLUDE "ArticleContent/Chat.tt" %]
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</div>
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<p class="FieldExplanation">[% Translate('The chat will be appended as a separate article.') | html %]
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</div>
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<div class="Clear"></div>
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</div>
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[% RenderBlockEnd("ChatArticlePreview") %]
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[% RenderBlockStart("Priority") %]
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<div>
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<label for="PriorityID">[% Translate("Priority") | html %]:</label>
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[% Data.PriorityStrg %]
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<div class="Clear"></div>
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</div>
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[% RenderBlockEnd("Priority") %]
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[% RenderBlockStart("DynamicField") %]
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<div class="Row Row_DynamicField_[% Data.Name | html %]">
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[% Data.Label %]
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<div class="Field">
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[% Data.Field %]
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</div>
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<div class="Clear"></div>
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</div>
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[% RenderBlockEnd("DynamicField") %]
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# example of how to use fixed dynamic field blocks for customizations
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# Note: Field1 and Field2 are the names of the fields and had to be replaced with the actual
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# field names
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#[% RenderBlockStart("DynamicField_Field1") %]
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# <div class="Row Row_DynamicField_[% Data.Name | html %]">
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# [% Data.Label %]
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# <div class="Field">
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# [% Data.Field %]
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# </div>
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# <div class="Clear"></div>
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# </div>
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#[% RenderBlockEnd("DynamicField_Field1") %]
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#[% RenderBlockStart("DynamicField_Field2") %]
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# <div class="Row Row_DynamicField_[% Data.Name | html %]">
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# [% Data.Label %]
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# <div class="Field">
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# [% Data.Field %]
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# </div>
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# <div class="Clear"></div>
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# </div>
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#[% RenderBlockEnd("DynamicField_Field2") %]
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</fieldset>
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<div id="BottomActionRow" class="ActionRow">
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<button id="submitRichText" accesskey="g" title="[% Translate("Submit") | html %] (g)" type="submit" value="[% Translate("Submit") | html %]">[% Translate("Submit") | html %]</button>
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</div>
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</form>
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</div>
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</div>
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