283 lines
15 KiB
Plaintext
283 lines
15 KiB
Plaintext
# --
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# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
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# --
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# This software comes with ABSOLUTELY NO WARRANTY. For details, see
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# the enclosed file COPYING for license information (GPL). If you
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# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
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# --
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[% RenderBlockStart("DocumentActionRow") %]
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<ul class="Actions">
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[% RenderBlockStart("DocumentActionRowBulk") %]
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<li class="AlwaysPresent">
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<span>
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<input type="checkbox" title="[% Translate("Select all") | html %]" id="SelectAllTickets" autocomplete="off" />
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<label class="InvisibleText" for="SelectAllTickets">[% Translate("Select all") | html %]</label>
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</span>
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</li>
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<li id="BulkAction" class="AlwaysPresent Inactive [% Data.CSS | html %]">
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<a href="#">[% Translate(Data.Name) | html %]</a>
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</li>
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[% RenderBlockEnd("DocumentActionRowBulk") %]
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[% RenderBlockStart("DocumentActionRowItem") %]
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<li><a class="[% Data.Class | html %]" href="[% Data.Link | html %]" title="[% Data.Description | html %]">[% Data.Name | html %]</a></li>
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[% RenderBlockEnd("DocumentActionRowItem") %]
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[% RenderBlockStart("DocumentActionRowHTML") %]
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[% Data.HTML %]
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[% RenderBlockEnd("DocumentActionRowHTML") %]
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</ul>
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[% RenderBlockEnd("DocumentActionRow") %]
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[% RenderBlockStart("DocumentHeader") %]
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<ul id="TicketOverviewLarge" class="Overview OverviewLarge [% Data.Class | html %]">
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[% RenderBlockEnd("DocumentHeader") %]
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[% RenderBlockStart("NoTicketFound") %]
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<li id="EmptyMessageLarge">
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[% Translate("No ticket data found.") | html %]
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</li>
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[% RenderBlockEnd("NoTicketFound") %]
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[% RenderBlockStart("DocumentContent") %]
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<li id="TicketID_[% Data.TicketID | html %]" class="MasterAction">
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<div class="Content [% Data.AdditionalClasses | html %]">
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[% RenderBlockStart("InlineActionRow") %]
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<ul class="Actions InlineActions">
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<li class="ResponsiveActionMenu"><a href="#" id="ResponsiveActionMenu[% Data.TicketID | html %]" title="[% Translate("Open / Close ticket action menu") | html %]"><i class="fa fa-bars"></i></a></li>
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[% RenderBlockStart("InlineActionRowItem") %]
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<li><a id="[% Data.ID | html %][% Data.TicketID | html %]" class="[% Data.Class | html %]" href="[% Data.Link | Interpolate | html %]" title="[% Translate(Data.Description) | html %]">[% Translate(Data.Name) | html %]</a></li>
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[% RenderBlockEnd("InlineActionRowItem") %]
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[% RenderBlockStart("InlineActionRowItemHTML") %]
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[% Data.HTML %]
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[% RenderBlockEnd("InlineActionRowItemHTML") %]
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</ul>
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[% RenderBlockEnd("InlineActionRow") %]
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[% RenderBlockStart("Bulk") %]
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<div class="Checkbox">
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<input class="Checkbox" type="checkbox" name="TicketID" title="[% Translate("Select this ticket") | html %]" value="[% Data.TicketID | html %]" autocomplete="off" />
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</div>
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[% RenderBlockEnd("Bulk") %]
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[% RenderBlockStart("Meta") %]
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[% RenderBlockStart("MetaIcon") %]
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<div class="[% Data.Class | html %]" title="[% Translate(Data.Title) | html %]">
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<span class="[% Data.ClassSpan | html %]">
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<i class="fa fa-star"></i>
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<i class="fa fa-star"></i>
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<em>[% Translate(Data.Title) | html %]</em>
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</span>
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</div>
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[% RenderBlockEnd("MetaIcon") %]
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[% RenderBlockEnd("Meta") %]
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<div class="Infos">
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<h2>
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<a href="[% Env("Baselink") %]Action=AgentTicketZoom;TicketID=[% Data.TicketID | uri %]" title="[% Data.Title | html %]" class="MasterActionLink">[% Config("Ticket::Hook") %][% Config("Ticket::HookDivider") %][% Data.TicketNumber %] – [% Data.Title | html %]</a>
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</h2>
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[% RenderBlockStart("MenuItem") %]
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<a href="[% Env("Baselink") %][% Data.Link %]" [% Data.LinkParam %] class="menuitem" title="[% Translate(Data.Description) | html %]">[% Translate(Data.Name) | html %]</a>
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[% RenderBlockEnd("MenuItem") %]
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<table>
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<tbody>
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<tr>
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<td>
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<label>[% Translate("Age") | html %]</label>[% Data.Age | html %]
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</td>
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<td>
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<label>[% Translate("Queue") | html %]</label><div title="[% Data.Queue | html %]">[% Data.Queue | truncate(26) | html %]</div>
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</td>
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</tr>
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<tr>
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<td>
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<label>[% Translate("Created") | html %]</label>[% Data.Created | Localize("TimeLong") %]
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</td>
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<td>
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<label>[% Translate("State") | html %]</label><div title="[% Translate(Data.State) | html %]">[% Translate(Data.State) | html %]</div>
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</td>
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</tr>
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[% RenderBlockStart("Service") %]
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<tr>
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<td>
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<label>[% Translate("Service") | html %]</label><div title="[% Data.Service | html %]">[% Data.Service | truncate(26) | html %]</div>
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</td>
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<td>
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[% RenderBlockStart("SLA") %]
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<label>[% Translate("Service Level Agreement") | html %]</label><div title="[% Data.SLA | html %]">[% Data.SLA | truncate(26) | html %]</div>
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[% RenderBlockEnd("SLA") %]
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</td>
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</tr>
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[% RenderBlockEnd("Service") %]
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<tr>
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[% RenderBlockStart("OwnerResponsible") %]
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[% IF Config('Ticket::Responsible') %]
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<td>
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<label>[% Translate("Owner") | html %] / [% Translate("Responsible") | html %]</label><div title="[% Data.OwnerFullname | html %] ([% Data.Owner | html %]) / [% Data.ResponsibleFullname | html %] ([% Data.Responsible | html %])">[% Data.OwnerFullname | truncate(30) | html %] / [% Data.ResponsibleFullname | truncate(30) | html %]</div>
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</td>
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[% ELSE %]
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<td>
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<label>[% Translate("Owner") | html %]</label><div title="[% Data.OwnerFullname | html %] ([% Data.Owner | html %])">[% Data.OwnerFullname | truncate(30) | html %]</div>
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</td>
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[% END %]
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[% RenderBlockEnd("OwnerResponsible") %]
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<td>
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<label>[% Translate("Lock") | html %]</label><div title="[% Translate(Data.Lock) | html %]">[% Translate(Data.Lock) | html %]</div>
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</td>
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</tr>
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<tr class="Middle">
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<td>
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[% RenderBlockStart("CustomerID") %]
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<label>[% Translate("Customer ID") | html %]</label>
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[% RenderBlockStart("CustomerIDRW") %]
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<div title="[% Data.CustomerID | html %]"><a href="[% Config("CustomerDBLink") | Interpolate %]" class="AsPopup PopupType_TicketAction" [% Config("CustomerDBLinkTarget") %]>[% Data.CustomerID | html %]</a></div>
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[% RenderBlockEnd("CustomerIDRW") %]
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[% RenderBlockStart("CustomerIDRO") %]
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<div title="[% Data.CustomerID | html %]">[% Data.CustomerID | html %]</div>
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[% RenderBlockEnd("CustomerIDRO") %]
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[% RenderBlockStart("CustomerName") %]
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<div title="[% Data.CustomerName | html %]">[% Data.CustomerName | html %]</div>
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[% RenderBlockEnd("CustomerName") %]
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[% RenderBlockEnd("CustomerID") %]
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</td>
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<td>
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[% RenderBlockStart("FirstResponseTime") %]
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<label>[% Translate("First Response Time") | html %]</label>
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<div title="[% Translate("Service Time") | html %]: [% Data.FirstResponseTimeWorkingTime | html %]" class="[% Data.FirstResponseTimeClass | html %]">[% Data.FirstResponseTimeHuman | html %] / [% Data.FirstResponseTimeDestinationDate | Localize("TimeShort") %]</div>
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[% RenderBlockEnd("FirstResponseTime") %]
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</td>
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</tr>
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<tr>
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<td>
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[% RenderBlockStart("Type") %]
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<label>[% Translate("Type") | html %]</label><div title="[% Data.Type | html %]">[% Data.Type | html %]</div>
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[% RenderBlockEnd("Type") %]
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</td>
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<td>
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[% RenderBlockStart("UpdateTime") %]
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<label>[% Translate("Update Time") | html %]</label>
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<div title="[% Translate("Service Time") | html %]: [% Data.UpdateTimeWorkingTime | html %]" class="[% Data.UpdateTimeClass | html %]">[% Data.UpdateTimeHuman | html %] / [% Data.UpdateTimeDestinationDate | Localize("TimeShort") %]</div>
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[% RenderBlockEnd("UpdateTime") %]
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</td>
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</tr>
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<tr>
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<td></td>
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<td>
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[% RenderBlockStart("SolutionTime") %]
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<label>[% Translate("Solution Time") | html %]</label>
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<div title="[% Translate("Service Time") | html %]: [% Data.SolutionTimeWorkingTime | html %]" class="[% Data.SolutionTimeClass | html %]">[% Data.SolutionTimeHuman | html %] / [% Data.SolutionTimeDestinationDate | Localize("TimeShort") %]</div>
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[% RenderBlockEnd("SolutionTime") %]
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</td>
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</tr>
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[% RenderBlockStart("DynamicFieldTableRow") %]
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<tr class="[% Data.Class %]">
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[% RenderBlockStart("DynamicFieldTableRowRecord") %]
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<td>
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<label>[% Translate(Data.Label) | html %]</label>
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[% RenderBlockStart("DynamicFieldTableRowRecordLink") %]
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<div title="[% Data.Title | html %]"><a href="[% Data.Link | Interpolate %]" target="_blank" class="DynamicFieldLink">[% Data.Value %]</a></div>
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[% RenderBlockEnd("DynamicFieldTableRowRecordLink") %]
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[% RenderBlockStart("DynamicFieldTableRowRecordPlain") %]
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<div title="[% Data.Title | html %]"><span>[% Data.Value %]</span></div>
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[% RenderBlockEnd("DynamicFieldTableRowRecordPlain") %]
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</td>
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[% RenderBlockEnd("DynamicFieldTableRowRecord") %]
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</tr>
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[% RenderBlockEnd("DynamicFieldTableRow") %]
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# example of how to use fixed dynamic field blocks for customizations
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# Note: Field1 and Field2 are the names of the fields and had to be replaced with the actual
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# field names
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# <tr>
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#[% RenderBlockStart("DynamicField_Field1_TableRowRecord") %]
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# <td>
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# <label>[% Translate(Data.Label) | html %]</label>
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#[% RenderBlockStart("DynamicField_Field1_TableRowRecordLink") %]
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# <div title="[% Data.Title | html %]"><a href="[% Data.Link | Interpolate %]" target="_blank" class="DynamicFieldLink">[% Data.Value %]</a></div>
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#[% RenderBlockEnd("DynamicField_Field1_TableRowRecordLink") %]
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#[% RenderBlockStart("DynamicField_Field1_TableRowRecordPlain") %]
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# <div title="[% Data.Title | html %]"><span>[% Data.Value %]</span></div>
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#[% RenderBlockEnd("DynamicField_Field1_TableRowRecordPlain") %]
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# </td>
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#[% RenderBlockEnd("DynamicField_Field1_TableRowRecord") %]
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# </tr>
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# <tr>
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#[% RenderBlockStart("DynamicField_Field2_TableRowRecord") %]
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# <td>
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# <label>[% Translate(Data.Label) | html %]</label>
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#[% RenderBlockStart("DynamicField_Field2_TableRowRecordLink") %]
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# <div title="[% Data.Title | html %]"><a href="[% Data.Link | Interpolate %]" target="_blank" class="DynamicFieldLink">[% Data.Value %]</a></div>
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#[% RenderBlockEnd("DynamicField_Field2_TableRowRecordLink") %]
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#[% RenderBlockStart("DynamicField_Field2_TableRowRecordPlain") %]
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# <div title="[% Data.Title | html %]"><span>[% Data.Value %]</span></div>
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#[% RenderBlockEnd("DynamicField_Field2_TableRowRecordPlain") %]
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# </td>
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#[% RenderBlockEnd("DynamicField_Field2_TableRowRecord") %]
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# </tr>
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</tbody>
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</table>
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</div>
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[% RenderBlockStart("ArticlesPreviewArea") %]
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<div class="Preview">
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<ul class="[% Data.Class | html %]">
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[% RenderBlockStart("ArticlePreview") %]
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<li class="[% Data.Class | html %]">
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<h3>
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<a href="#" title="[% IF Data.ChannelInvalid %][% Translate("Missing channel") | html %][% ELSE %][% Data.ArticleFields.Sender.Value | html %] – [% Data.ArticleFields.Subject.Value | html %][% END %] – [% Data.Created | Localize("TimeShort") %]">
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<span class="Headline">
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[% IF Data.ChannelInvalid %]
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<i class="fa fa-exclamation-triangle Warning" aria-hidden="true"></i>
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[% Translate("Missing channel") | html %]
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[% ELSE %]
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[% Data.ArticleFields.Sender.Value | truncate(50) | html %] –
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<span class="Subject">[% Data.ArticleFields.Subject.Value | truncate(70) | html %]</span>
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[% END %]
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</span>
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<span class="DateTime">[% Data.ChangeTime | Localize("TimeShort") %]</span>
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<span class="Clear"></span>
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</a>
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</h3>
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<div class="HiddenBlock">
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[% PROCESS ArticleActionMenu.tt %]
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<div class="Content ArticleBody">
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[% Data.BodyNote %]
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[% Data.Body %]
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</div>
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</div>
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</li>
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[% RenderBlockEnd("ArticlePreview") %]
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</ul>
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</div>
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[% RenderBlockEnd("ArticlesPreviewArea") %]
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<div class="Clear"></div>
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</div>
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</li>
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[% RenderBlockEnd("DocumentContent") %]
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[% RenderBlockStart("DocumentFooter") %]
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</ul>
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<form name="bulk" action="">
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<input type="hidden" name="TicketID" value=""/>
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</form>
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<form action="[% Env("CGIHandle") %]" method="post" enctype="multipart/form-data" name="matrix">
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<input type="hidden" name="Action" value="AgentTicketBulk"/>
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[% RenderBlockStart("DocumentFooterBulkItem") %]
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<input type="hidden" name="TicketID" value=""/>
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[% RenderBlockEnd("DocumentFooterBulkItem") %]
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<input type="hidden" name="TicketID" value=""/>
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</form>
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[% RenderBlockEnd("DocumentFooter") %]
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[% RenderBlockStart("DocumentMenuItemMoveForm") %]
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<li class="[% Data.Class | html %]">
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<form title="[% Translate("Move ticket to a different queue") | html %]" action="[% Env("CGIHandle") | html %]" method="get">
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<input type="hidden" name="Action" value="AgentTicketMove"/>
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<input type="hidden" name="QueueID" value="[% Data.QueueID | html %]"/>
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<input type="hidden" name="TicketID" value="[% Data.TicketID | html %]"/>
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<label for="DestQueueID" class="InvisibleText">[% Translate("Change queue") | html %]:</label>
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[% Data.MoveQueuesStrg %]
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</form>
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</li>
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[% RenderBlockEnd("DocumentMenuItemMoveForm") %]
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