451 lines
26 KiB
Plaintext
451 lines
26 KiB
Plaintext
# --
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# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
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# --
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# This software comes with ABSOLUTELY NO WARRANTY. For details, see
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# the enclosed file COPYING for license information (GPL). If you
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# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
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# --
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[% RenderBlockStart("Overview") %]
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<div class="MainBox ARIARoleMain LayoutFixedSidebar SidebarFirst">
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<h1 class="InvisibleText">[% Translate("Queue Management") | html %]</h1>
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[% BreadcrumbPath = [
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{
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Name => Translate('Queue Management'),
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Link => Env("Action"),
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},
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]
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%]
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[% SWITCH Data.Action %]
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[% CASE 'Add' %]
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[% BreadcrumbPath.push({ Name => Translate('Add Queue'),}) %]
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[% CASE 'Change' %]
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[% USE EditTitle = String(Translate("Edit Queue")) %]
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[% BreadcrumbPath.push({ Name => EditTitle.append( ': ', Data.Name ) }) %]
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[% END %]
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[% INCLUDE "Breadcrumb.tt" Path = BreadcrumbPath %]
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<div class="Clear"></div>
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<div class="SidebarColumn">
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<div class="WidgetSimple">
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[% RenderBlockStart("ActionList") %]
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<div class="Header">
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<h2>[% Translate("Actions") | html %]</h2>
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</div>
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<div class="Content">
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<ul class="ActionList">
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[% RenderBlockStart("ActionOverview") %]
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<li>
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<a href="[% Env("Baselink") %]Action=[% Env("Action") %]" class="CallForAction Fullsize Center"><span><i class="fa fa-caret-left"></i>[% Translate("Go to overview") | html %]</span></a>
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</li>
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[% RenderBlockEnd("ActionOverview") %]
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[% RenderBlockStart("ActionAdd") %]
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<li>
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<a href="[% Env("Baselink") %]Action=[% Env("Action") %];Subaction=Add" class="CallForAction Fullsize Center Create"><span><i class="fa fa-plus-square"></i>[% Translate("Add Queue") | html %]</span></a>
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</li>
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[% RenderBlockEnd("ActionAdd") %]
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</ul>
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</div>
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[% RenderBlockEnd("ActionList") %]
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</div>
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[% RenderBlockStart("Filter") %]
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<div class="WidgetSimple">
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<div class="Header">
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<h2><label for="FilterQueues">[% Translate("Filter for Queues") | html %]</label></h2>
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</div>
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<div class="Content">
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<input type="text" id="FilterQueues" class="FilterBox" placeholder="[% Translate("Just start typing to filter...") | html %]" name="FilterQueues" value="" title="[% Translate("Filter for queues") | html %]">
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</div>
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</div>
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[% RenderBlockEnd("Filter") %]
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</div>
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<div class="ContentColumn">
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[% RenderBlockStart("OverviewResult") %]
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<div class="WidgetSimple">
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<div class="Header">
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<h2>[% Translate("List") | html %]</h2>
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</div>
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<div class="Content">
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<table class="DataTable" id="Queues">
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<thead>
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<tr>
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<th>[% Translate("Name") | html %]</th>
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<th>[% Translate("Group") | html %]</th>
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<th>[% Translate("Comment") | html %]</th>
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<th>[% Translate("Validity") | html %]</th>
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<th>[% Translate("Changed") | html %]</th>
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<th>[% Translate("Created") | html %]</th>
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</tr>
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</thead>
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<tbody>
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[% RenderBlockStart("NoDataFoundMsg") %]
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<tr>
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<td colspan="6">
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[% Translate("No data found.") | html %]
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</td>
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</tr>
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[% RenderBlockEnd("NoDataFoundMsg") %]
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[% RenderBlockStart("OverviewResultRow") %]
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<tr [% IF Data.ValidID != 1 %]class="Invalid"[% END %]>
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<td>
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<a class="AsBlock" href="[% Env("Baselink") %]Action=[% Env("Action") %];Subaction=Change;QueueID=[% Data.QueueID | uri %]">[% Data.Name | html %]</a>
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</td>
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<td>[% Data.GroupName | html %]</td>
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<td title="[% Data.Comment | html %]">[% Data.Comment | truncate(26) | html %]</td>
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<td>[% Translate(Data.Valid) | html %]</td>
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<td>[% Data.ChangeTime | Localize("TimeShort") %]</td>
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<td>[% Data.CreateTime | Localize("TimeShort") %]</td>
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</tr>
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[% RenderBlockEnd("OverviewResultRow") %]
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<tr class="FilterMessage Hidden">
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<td colspan="6">[% Translate("No matches found.") | html %]</td>
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</tr>
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</tbody>
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</table>
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</div>
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</div>
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[% RenderBlockEnd("OverviewResult") %]
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[% RenderBlockStart("OverviewUpdate") %]
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<div class="WidgetSimple">
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<div class="Header">
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[% IF Data.Action == 'Add' %]
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<h2>[% Translate("Add Queue") | html %]</h2>
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[% ELSE %]
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<h2>[% Translate("Edit Queue") | html %]</h2>
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[% END %]
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</div>
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<div class="Content">
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<form id="EntityUpdate" action="[% Env("CGIHandle") %]" method="post" class="Validate PreventMultipleSubmits">
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<input type="hidden" name="Action" value="[% Env("Action") %]"/>
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<input type="hidden" name="Subaction" value="[% Data.Action | uri %]Action"/>
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<input type="hidden" name="QueueID" value="[% Data.QueueID | html %]"/>
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[% IF Data.Action == 'Change' %]
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<input type="hidden" name="ContinueAfterSave" id="ContinueAfterSave" value=""/>
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[% END %]
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<fieldset class="TableLike">
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<label class="Mandatory" for="Name"><span class="Marker">*</span> [% Translate("Name") | html %]:</label>
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<div class="Field">
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<input type="text" name="Name" id="Name" value="[% Data.Name | html %]" class="W50pc Validate_Required [% Data.NameInvalid | html %]" maxlength="50"/>
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<div id="NameError" class="TooltipErrorMessage">
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<p>[% Translate("This field is required.") | html %]</p>
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</div>
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<div id="NameServerError" class="TooltipErrorMessage">
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<p>
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[% RenderBlockStart("NameServerError") %]
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[% Translate("This field is required.") | html %]
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[% RenderBlockEnd("NameServerError") %]
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[% RenderBlockStart("ExistNameServerError") %]
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[% Translate("A queue with this name already exists!") | html %]
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[% RenderBlockEnd("ExistNameServerError") %]
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[% RenderBlockStart("InSettingNameServerError") %]
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[% Translate("This queue is present in a SysConfig setting, confirmation for updating settings to point to the new queue is needed!") | html %]
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[% RenderBlockEnd("InSettingNameServerError") %]
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</p>
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</div>
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</div>
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<div class="Clear"></div>
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<label for="ParentQueueID">[% Translate("Sub-queue of") | html %]:</label>
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<div class="Field">
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[% Data.QueueOption %]
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</div>
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<div class="Clear"></div>
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<label class="Mandatory" for="GroupID"><span class="Marker">*</span> [% Translate("Group") | html %]:</label>
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<div class="Field">
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[% Data.GroupOption %]
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<div id="GroupIDError" class="TooltipErrorMessage">
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<p>[% Translate("This field is required.") | html %]</p>
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</div>
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<div id="GroupIDServerError" class="TooltipErrorMessage">
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<p>[% Translate("This field is required.") | html %]</p>
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</div>
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</div>
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<div class="Clear"></div>
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<label for="UnlockTimeout">
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[% Translate("Unlock timeout") | html %] [% Translate("minutes") | html %]:
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</label>
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<div class="Field">
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<input type="text" name="UnlockTimeout" id="UnlockTimeout" value="[% Data.UnlockTimeout | html %]" class="W20pc" maxlength="10"/>
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<p class="FieldExplanation">
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[% Translate("0 = no unlock") | html %] - 24 [% Translate("hours") | html %] = 1440 [% Translate("minutes") | html %] - [% Translate("Only business hours are counted.") | html %]
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</p>
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<p class="FieldExplanation">
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[% Translate("If an agent locks a ticket and does not close it before the unlock timeout has passed, the ticket will unlock and will become available for other agents.") | html %]
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</p>
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</div>
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<div class="Clear"></div>
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<label for="FirstResponseTime">
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[% Translate("Escalation - first response time") | html %] ([% Translate("minutes") | html %]):
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</label>
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<div class="Field">
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<input type="text" name="FirstResponseTime" id="FirstResponseTime" value="[% Data.FirstResponseTime | html %]" class="W20pc" maxlength="10"/>
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( <label>[% Translate("Notify by") | html %] [% Data.FirstResponseNotifyOptionStrg %] </label> )
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<p class="FieldExplanation">
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[% Translate("0 = no escalation") | html %] - 24 [% Translate("hours") | html %] = 1440 [% Translate("minutes") | html %] - [% Translate("Only business hours are counted.") | html %]
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</p>
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<p class="FieldExplanation">
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[% Translate("If there is not added a customer contact, either email-external or phone, to a new ticket before the time defined here expires, the ticket is escalated.") | html %]
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</p>
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</div>
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<div class="Clear"></div>
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<label for="UpdateTime">
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[% Translate("Escalation - update time") | html %] ([% Translate("minutes") | html %]):
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</label>
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<div class="Field">
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<input type="text" name="UpdateTime" id="UpdateTime" value="[% Data.UpdateTime | html %]" class="W20pc" maxlength="10"/>
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( <label>[% Translate("Notify by") | html %] [% Data.UpdateNotifyOptionStrg %]</label> )
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<p class="FieldExplanation">
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[% Translate("0 = no escalation") | html %] - 24 [% Translate("hours") | html %] = 1440 [% Translate("minutes") | html %] - [% Translate("Only business hours are counted.") | html %]
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</p>
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<p class="FieldExplanation">
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[% Translate("If there is an article added, such as a follow-up via email or the customer portal, the escalation update time is reset. If there is no customer contact, either email-external or phone, added to a ticket before the time defined here expires, the ticket is escalated.") | html %]
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</p>
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</div>
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<div class="Clear"></div>
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<label for="SolutionTime">
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[% Translate("Escalation - solution time") | html %] ([% Translate("minutes") | html %]):
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</label>
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<div class="Field">
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<input type="text" name="SolutionTime" id="SolutionTime" value="[% Data.SolutionTime | html %]" class="W20pc" maxlength="10"/>
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( <label>[% Translate("Notify by") | html %] [% Data.SolutionNotifyOptionStrg %] </label>)
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<p class="FieldExplanation">
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[% Translate("0 = no escalation") | html %] - 24 [% Translate("hours") | html %] = 1440 [% Translate("minutes") | html %] - [% Translate("Only business hours are counted.") | html %]
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</p>
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<p class="FieldExplanation">
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[% Translate("If the ticket is not set to closed before the time defined here expires, the ticket is escalated.") | html %]
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</p>
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</div>
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<div class="Clear"></div>
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<label class="Mandatory" for="FollowUpID"><span class="Marker">*</span> [% Translate("Follow up Option") | html %]:</label>
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<div class="Field">
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[% Data.FollowUpOption %]
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<p class="FieldExplanation">
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[% Translate("Specifies if follow up to closed tickets would re-open the ticket, be rejected or lead to a new ticket.") | html %]
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</p>
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<div id="FollowUpIDError" class="TooltipErrorMessage">
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<p>[% Translate("This field is required.") | html %]</p>
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</div>
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<div id="FollowUpIDServerError" class="TooltipErrorMessage">
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<p>[% Translate("This field is required.") | html %]</p>
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</div>
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</div>
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<div class="Clear"></div>
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<label class="Mandatory" for="FollowUpLock"><span class="Marker">*</span> [% Translate("Ticket lock after a follow up") | html %]:</label>
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<div class="Field">
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[% Data.FollowUpLockYesNoOption %]
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<p class="FieldExplanation">
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[% Translate("If a ticket is closed and the customer sends a follow up the ticket will be locked to the old owner.") | html %]
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</p>
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<div id="FollowUpLockError" class="TooltipErrorMessage">
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<p>[% Translate("This field is required.") | html %]</p>
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</div>
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<div id="FollowUpLockServerError" class="TooltipErrorMessage">
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<p>[% Translate("This field is required.") | html %]</p>
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</div>
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</div>
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<div class="Clear"></div>
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<label class="Mandatory" for="SystemAddressID"><span class="Marker">*</span> [% Translate("System address") | html %]:</label>
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<div class="Field">
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[% Data.SystemAddressOption %]
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<p class="FieldExplanation">
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[% Translate("Will be the sender address of this queue for email answers.") | html %]
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</p>
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<div id="SystemAddressIDError" class="TooltipErrorMessage">
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<p>[% Translate("This field is required.") | html %]</p>
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</div>
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<div id="SystemAddressIDServerError" class="TooltipErrorMessage">
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<p>[% Translate("This field is required.") | html %]</p>
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</div>
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</div>
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<div class="Clear"></div>
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[% RenderBlockStart("OptionalField") %]
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<label for="DefaultSignKey">[% Translate("Default sign key") | html %][% IF Data.Email %]<em> ([% Data.Email | html %])</em>[% END %]:</label>
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<div class="Field">
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[% Data.DefaultSignKeyOption %]
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[% IF !Data.DefaultSignKeyListAvailable %]
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<p class="FieldExplanation">
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[% Translate("To use a sign key, PGP keys or S/MIME certificates need to be added with identifiers for selected queue system address.") | html %]
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</p>
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[% END %]
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</div>
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<div class="Clear"></div>
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[% RenderBlockEnd("OptionalField") %]
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<label class="Mandatory" for="SalutationID"><span class="Marker">*</span> [% Translate("Salutation") | html %]:</label>
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<div class="Field">
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[% Data.SalutationOption %]
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<p class="FieldExplanation">
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[% Translate("The salutation for email answers.") | html %]
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</p>
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<div id="SalutationIDError" class="TooltipErrorMessage">
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<p>[% Translate("This field is required.") | html %]</p>
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</div>
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<div id="SalutationIDServerError" class="TooltipErrorMessage">
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<p>[% Translate("This field is required.") | html %]</p>
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</div>
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</div>
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<div class="Clear"></div>
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<label class="Mandatory" for="SignatureID"><span class="Marker">*</span> [% Translate("Signature") | html %]:</label>
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<div class="Field">
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[% Data.SignatureOption %]
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<p class="FieldExplanation">
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[% Translate("The signature for email answers.") | html %]
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</p>
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<div id="SignatureIDError" class="TooltipErrorMessage">
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<p>[% Translate("This field is required.") | html %]</p>
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</div>
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<div id="SignatureIDServerError" class="TooltipErrorMessage">
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<p>[% Translate("This field is required.") | html %]</p>
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</div>
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</div>
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<div class="Clear"></div>
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<label for="Calendar">[% Translate("Calendar") | html %]:</label>
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<div class="Field">
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[% Data.CalendarOption %]
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</div>
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<div class="Clear"></div>
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<label class="Mandatory" for="ValidID"><span class="Marker">*</span> [% Translate("Validity") | html %]:</label>
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<div class="Field">
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[% Data.ValidOption %]
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<div id="ValidIDError" class="TooltipErrorMessage">
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<p>[% Translate("This field is required.") | html %]</p>
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</div>
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<div id="ValidIDServerError" class="TooltipErrorMessage">
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<p>
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[% RenderBlockStart("RequiredValidOptionServerError") %]
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[% Translate("This field is required.") | html %]
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[% RenderBlockEnd("RequiredValidOptionServerError") %]
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[% RenderBlockStart("InSettingValidOptionServerError") %]
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[% Translate("Is not possible to invalidate this entry, all config settings have to be changed beforehand.") | html %]
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[% RenderBlockEnd("InSettingValidOptionServerError") %]
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</p>
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</div>
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</div>
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<div class="Clear"></div>
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<label for="Comment">[% Translate("Comment") | html %]:</label>
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<div class="Field">
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<input type="text" name="Comment" id="Comment" value="[% Data.Comment | html %]" class="W50pc" maxlength="250"/>
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</div>
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<div class="Clear"></div>
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[% RenderBlockStart("Item") %]
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[% RenderBlockStart("InputKey") %]
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<label for="[% Data.Name | html %]">[% Translate(Data.Label) | html %] [% Translate(Data.Key) | html %]:</label>
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<div class="Field">
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<input type="text" name="[% Data.Name | html %]" id="[% Data.Name | html %]" value="[% Data.SelectedID | html %]" class="W50pc" maxlength="30"/>
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</div>
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<div class="Clear"></div>
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[% RenderBlockEnd("InputKey") %]
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[% RenderBlockStart("Input") %]
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<label for="[% Data.Name | html %]">[% Translate(Data.Label) | html %]:</label>
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<div class="Field">
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<input type="text" name="[% Data.Name | html %]" id="[% Data.Name | html %]" value="[% Data.SelectedID | html %]" class="W50pc" maxlength="30"/>
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<p class="FieldExplanation">
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[% Translate(Data.Desc) | html %]
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</p>
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</div>
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<div class="Clear"></div>
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[% RenderBlockEnd("Input") %]
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[% RenderBlockStart("TextArea") %]
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<label for="[% Data.Name | html %]">[% Translate(Data.Label) | html %]:</label>
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<div class="Field">
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<textarea name="[% Data.Name | html %]" id="[% Data.Name | html %]" rows="[% Data.Rows | html %]" cols="[% Data.Cols | html %]">[% Data.SelectedID | html %]</textarea>
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<p class="FieldExplanation">
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[% Translate(Data.Desc) | html %]
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</p>
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</div>
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<div class="Clear"></div>
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[% RenderBlockEnd("TextArea") %]
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[% RenderBlockStart("Option") %]
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<label for="[% Data.Name | html %]">[% Translate(Data.Label) | html %] [% Translate(Data.Key) | html %]:</label>
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<div class="Field">
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[% Data.Option %]
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<p class="FieldExplanation">
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[% Translate(Data.Desc) | html %]
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</p>
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</div>
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<div class="Clear"></div>
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[% RenderBlockEnd("Option") %]
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[% RenderBlockStart("Upload") %]
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<label for="[% Data.Name | html %]">[% Translate(Data.Label) | html %] [% Translate(Data.Key) | html %]:</label>
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<div class="Field">
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<input type="file" name="[% Data.Name | html %]" id="[% Data.Name | html %]" class="W50pc" maxlength="30"/>
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<a href="">[% Data.Filename | html %]</a>
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</div>
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<div class="Clear"></div>
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[% RenderBlockEnd("Upload") %]
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|
[% RenderBlockStart("Password") %]
|
|
<label for="[% Data.Name | html %]">[% Translate(Data.Label) | html %] [% Translate(Data.Key) | html %]:</label>
|
|
<div class="Field">
|
|
<input type="password" name="[% Data.Name | html %]" id="[% Data.Name | html %]" class="W50pc" maxlength="30" value=""/>
|
|
<a href="">[% Data.Filename | html %]</a>
|
|
</div>
|
|
<div class="Clear"></div>
|
|
[% RenderBlockEnd("Password") %]
|
|
[% RenderBlockEnd("Item") %]
|
|
<div class="Field SpacingTop">
|
|
[% IF Data.Action == 'Change' %]
|
|
<button class="CallForAction Primary" id="SubmitAndContinue" type="button" value="[% Translate("Save") | html %]"><span>[% Translate("Save") | html %]</span></button>
|
|
[% Translate("or") | html %]
|
|
<button class="CallForAction Primary" id="Submit" type="submit" value="[% Translate("Save") | html %]"><span>[% Translate("Save and finish") | html %]</span></button>
|
|
[% ELSE %]
|
|
<button class="CallForAction Primary" id="Submit" type="submit" value="[% Translate("Save") | html %]"><span>[% Translate("Save") | html %]</span></button>
|
|
[% END %]
|
|
[% Translate("or") | html %]
|
|
<a href="[% Env("Baselink") %]Action=[% Env("Action") %]"><span>[% Translate("Cancel") | html %]</span></a>
|
|
</div>
|
|
<div class="Clear"></div>
|
|
|
|
</fieldset>
|
|
[% RenderBlockStart("QueueInSysConfig") %]
|
|
<input type="hidden" name="OldName" id="OldName" value="[% Data.OldName | html %]"/>
|
|
<input type="hidden" name="UpdateEntity" id="UpdateEntity" value=""/>
|
|
<div id="EntityInSetting" class="Hidden">
|
|
<div class="TextDialog">
|
|
<h1>[% Translate("This queue is used in the following config settings:") | html %]</h1>
|
|
<ul>
|
|
[% RenderBlockStart("QueueInSysConfigRow") %]
|
|
<li class="InSysConfigSetting">[% Data.SettingName %]</li>
|
|
[% RenderBlockEnd("QueueInSysConfigRow") %]
|
|
</ul>
|
|
<p class="FieldExplanation"></p>
|
|
</div>
|
|
</div>
|
|
[% RenderBlockEnd("QueueInSysConfig") %]
|
|
[% RenderBlockStart("QueueInSysConfigDirty") %]
|
|
<input type="hidden" name="SysConfigDirty" id="SysConfigDirty" value="1"/>
|
|
[% RenderBlockEnd("QueueInSysConfigDirty") %]
|
|
</form>
|
|
|
|
</div>
|
|
</div>
|
|
[% RenderBlockEnd("OverviewUpdate") %]
|
|
</div>
|
|
<div class="Clear"></div>
|
|
</div>
|
|
[% RenderBlockEnd("Overview") %]
|