andre/scripts
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity
Files
1462d52e131e6d8d14cf000da905b690c90edf8b
scripts/Perl OTRS/Kernel/Output/HTML/Templates/Standard/AdminNotificationEvent.tt
Andre Geißler 1462d52e13 init III
2024-10-14 00:08:40 +02:00

819 lines
46 KiB
Plaintext
Raw Blame History

# --
# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
[% SET OTRSBusinessLabel = '<strong>OTRS Business Solution</strong>™' %]
[% RenderBlockStart("Overview") %]
<div class="MainBox ARIARoleMain LayoutFixedSidebar SidebarFirst">
<h1 class="InvisibleText">[% Translate("Ticket Notification Management") | html %]</h1>
[% BreadcrumbPath = [
{
Name => Translate('Ticket Notification Management'),
Link => Env("Action"),
},
]
%]
[% SWITCH Data.Action %]
[% CASE 'Add' %]
[% BreadcrumbPath.push({ Name => Translate("Add Notification"),}) %]
[% CASE 'Change' %]
[% USE EditTitle = String(Translate("Edit Notification")) %]
[% BreadcrumbPath.push({ Name => EditTitle.append( ': ', Data.Name ) }) %]
[% END %]
[% INCLUDE "Breadcrumb.tt" Path = BreadcrumbPath %]
<div class="Clear"></div>
<div class="SidebarColumn">
[% RenderBlockStart("ActionList") %]
<div class="WidgetSimple">
<div class="Header">
<h2>[% Translate("Actions") | html %]</h2>
</div>
<div class="Content">
<ul class="ActionList">
[% RenderBlockStart("ActionOverview") %]
<li>
<a href="[% Env("Baselink") %]Action=[% Env("Action") %]" class="CallForAction Fullsize Center"><span><i class="fa fa-caret-left"></i>[% Translate("Go to overview") | html %]</span></a>
</li>
[% RenderBlockEnd("ActionOverview") %]
[% RenderBlockStart("ActionAdd") %]
<li>
<a href="[% Env("Baselink") %]Action=[% Env("Action") %];Subaction=Add" class="CallForAction Fullsize Center"><span><i class="fa fa-plus-square"></i>[% Translate("Add Notification") | html %]</span></a>
</li>
<li>
<a href="[% Env("Baselink") %]Action=[% Env("Action") %];Subaction=NotificationExport" class="CallForAction Fullsize Center"><span><i class="fa fa-download"></i>[% Translate("Export Notifications") | html %]</span></a>
</li>
[% RenderBlockEnd("ActionAdd") %]
</ul>
</div>
</div>
[% RenderBlockEnd("ActionList") %]
[% RenderBlockStart("Filter") %]
<div class="WidgetSimple">
<div class="Header">
<h2><label for="FilterNotifications">[% Translate("Filter for Notifications") | html %]</label></h2>
</div>
<div class="Content">
<input type="text" id="FilterNotifications" class="FilterBox" placeholder="[% Translate("Just start typing to filter...") | html %]" name="FilterNotifications" value="" title="[% Translate("Filter for notifications") | html %]">
</div>
</div>
[% RenderBlockEnd("Filter") %]
[% RenderBlockStart("ActionImport") %]
<div class="WidgetSimple">
<div class="Header">
<h2>[% Translate("Configuration Import") | html %]</h2>
</div>
<div class="Content">
<p class="FieldExplanation">
[% Translate("Here you can upload a configuration file to import Ticket Notifications to your system. The file needs to be in .yml format as exported by the Ticket Notification module.") | html %]
</p>
<ul class="ActionList SpacingTop">
<li>
<form action="[% Env("CGIHandle") %]" method="post" enctype="multipart/form-data" class="Validate PreventMultipleSubmits">
<input type="hidden" name="Action" value="[% Env("Action") %]"/>
<input type="hidden" name="Subaction" value="NotificationImport"/>
<input type="hidden" name="FormID" value="[% Data.FormID | html %]"/>
<input name="FileUpload" id="FileUpload" type="file" size="18" class="Fixed W100pc Validate_Required [% Data.FileUploadInvalid | html %]"/>
<div id="FileUploadError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div>
<div id="FileUploadServerError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div>
<fieldset class="Separated">
<input type="checkbox" id="OverwriteExistingNotifications" name="OverwriteExistingNotifications" value="1" />
<label for="OverwriteExistingNotifications">[% Translate("Overwrite existing notifications?") | html %]</label>
</fieldset>
<button class="CallForAction Fullsize Center" type="submit" value="[% Translate("Upload Notification configuration") | html %]">
<span><i class="fa fa-upload"></i>[% Translate("Import Notification configuration") | html %]</span>
</button>
</form>
</li>
</ul>
</div>
</div>
[% RenderBlockEnd("ActionImport") %]
</div>
<div class="ContentColumn">
[% RenderBlockStart("OverviewResult") %]
<div class="WidgetSimple">
<div class="Header">
<h2>[% Translate("List") | html %]</h2>
</div>
<div class="Content">
<table class="DataTable" id="Notifications">
<thead>
<tr>
<th class="W20pc">[% Translate("Name") | html %]</th>
<th>[% Translate("Comment") | html %]</th>
<th>[% Translate("Validity") | html %]</th>
<th>[% Translate("Changed") | html %]</th>
<th>[% Translate("Created") | html %]</th>
<th class="Center W10pc">[% Translate("Export") | html %]</th>
<th class="Center W10pc">[% Translate("Copy") | html %]</th>
<th class="Center W10pc">[% Translate("Delete") | html %]</th>
</tr>
</thead>
<tbody>
[% RenderBlockStart("NoDataFoundMsg") %]
<tr>
<td colspan="8">
[% Translate("No data found.") | html %]
</td>
</tr>
[% RenderBlockEnd("NoDataFoundMsg") %]
[% RenderBlockStart("OverviewResultRow") %]
<tr [% IF Data.ValidID != 1%]class="Invalid"[% END %]>
<td><a href="[% Env("Baselink") %]Action=[% Env("Action") %];Subaction=Change;ID=[% Data.ID | uri %]">[% Translate(Data.Name) | html %]</a></td>
<td title="[% Data.Comment | html %]">[% Data.Comment | truncate(26) | html %]</td>
<td>[% Translate(Data.Valid) | html %]</td>
<td>[% Data.ChangeTime | Localize("TimeShort") %]</td>
<td>[% Data.CreateTime | Localize("TimeShort") %]</td>
<td class="Center"><a href="[% Env("Baselink") %]Action=[% Env("Action") %];Subaction=NotificationExport;ID=[% Data.ID | uri %];[% Env("ChallengeTokenParam") | html %]"><i class="fa fa-download"></i><span class="InvisibleText">[% Translate("Export") | html %]</span></a></td>
<td class="Center"><a href="[% Env("Baselink") %]Action=[% Env("Action") %];Subaction=NotificationCopy;ID=[% Data.ID | uri %];[% Env("ChallengeTokenParam") | html %]"><i class="fa fa-copy"></i><span class="InvisibleText">[% Translate("Copy") | html %]</span></a></td>
<td class="Center">
<a class="TrashCan NotificationDelete" href="[% Env("Baselink") %]Action=[% Env("Action") %];Subaction=Delete;ID=[% Data.ID | uri %];[% Env("ChallengeTokenParam") | html %]" title="[% Translate("Delete this notification") | html %]">
<i class="fa fa-trash-o"></i>
</a>
</td>
</tr>
[% RenderBlockEnd("OverviewResultRow") %]
<tr class="FilterMessage Hidden">
<td colspan="8">[% Translate("No matches found.") | html %]</td>
</tr>
</tbody>
</table>
</div>
</div>
[% RenderBlockEnd("OverviewResult") %]
[% RenderBlockStart("OverviewUpdate") %]
<form action="[% Env("CGIHandle") %]" method="post" class="Validate PreventMultipleSubmits" name="compose" id="NotificationEvent">
<div class="WidgetSimple">
<div class="Header">
[% IF Data.Action == 'Add' %]
<h2>[% Translate("Add Notification") | html %]</h2>
[% ELSE %]
<h2>[% Translate("Edit Notification") | html %]</h2>
[% END %]
</div>
<div class="Content">
<input type="hidden" name="Action" value="[% Env("Action") %]"/>
<input type="hidden" name="Subaction" value="[% Data.Action | uri %]Action"/>
<input type="hidden" name="ID" value="[% Data.ID | html %]"/>
[% IF Data.Action == 'Change' %]
<input type="hidden" name="ContinueAfterSave" id="ContinueAfterSave" value=""/>
[% END %]
<fieldset class="TableLike">
<label for="Name" class="Mandatory">
<span class="Marker">*</span>
[% Translate("Name") | html %]:
</label>
<div class="Field">
<input type="text" name="Name" id="Name" value="[% Data.Name | html %]" class="W50pc Validate_Required [% Data.NameServerError %]" maxlength="200"/>
<div id="NameError" class="TooltipErrorMessage">
<p>[% Translate("This field is required.") | html %]</p>
</div>
<div id="NameServerError" class="TooltipErrorMessage">
<p>[% Translate("This field is required.") | html %]</p>
</div>
</div>
<div class="Clear"></div>
<label for="Comment">[% Translate("Comment") | html %]: </label>
<div class="Field">
<input type="text" name="Comment" id="Comment" value="[% Data.Comment | html %]" class="W50pc" maxlength="250"/>
</div>
<label for="VisibleForAgent">[% Translate("Show in agent preferences") | html %]: </label>
<div class="Field">
[% Data.VisibleForAgentStrg %]
</div>
<div class="Clear"></div>
<label for="VisibleForAgentTooltip">[% Translate("Agent preferences tooltip") | html %]: </label>
<div class="Field">
<input type="text" name="VisibleForAgentTooltip" id="VisibleForAgentTooltip" class="W50pc" value="[% Data.VisibleForAgentTooltip | html %]" [% Data.VisibleForAgentTooltipReadonly %]/>
<p class="FieldExplanation">[% Translate("This message will be shown on the agent preferences screen as a tooltip for this notification.") | html %]</p>
</div>
<div class="Clear"></div>
<label for="ValidID">[% Translate("Validity") | html %]: </label>
<div class="Field">
[% Data.ValidOption %]
</div>
<div class="Clear"></div>
</fieldset>
</div>
</div>
<div class="WidgetSimple SpacingTop">
<div class="Header">
<div class="WidgetAction Toggle">
<a href="#" title="[% Translate("Toggle this widget") | html %]"><i class="fa fa-caret-right"></i><i class="fa fa-caret-down"></i></a>
</div>
<h2>[% Translate("Events") | html %]</h2>
</div>
<div class="Content">
<fieldset class="TableLike">
<label for="Events" class="Mandatory">
<span class="Marker">*</span>
[% Translate("Event") | html %]:
</label>
<div class="Field">
[% Data.EventsStrg %]
<div id="EventsError" class="TooltipErrorMessage">
<p>[% Translate("This field is required.") | html %]</p>
</div>
<div id="EventsServerError" class="TooltipErrorMessage">
<p>[% Translate("This field is required.") | html %]</p>
</div>
<p class="FieldExplanation">[% Translate("Here you can choose which events will trigger this notification. An additional ticket filter can be applied below to only send for ticket with certain criteria.") | html %]</p>
</div>
<div class="Clear"></div>
</fieldset>
</div>
</div>
<div class="WidgetSimple SpacingTop Collapsed">
<div class="Header">
<div class="WidgetAction Toggle">
<a href="#" title="[% Translate("Toggle this widget") | html %]"><i class="fa fa-caret-right"></i><i class="fa fa-caret-down"></i></a>
</div>
<h2>[% Translate("Ticket Filter") | html %]</h2>
</div>
<div class="Content">
<fieldset class="TableLike">
[% RenderBlockStart("OverviewUpdateType") %]
<label for="TypeID">[% Translate("Type") | html %]: </label>
<div class="Field">
[% Data.TypesStrg %]
</div>
<div class="Clear"></div>
[% RenderBlockEnd("OverviewUpdateType") %]
<label for="StateID">[% Translate("State") | html %]: </label>
<div class="Field">
[% Data.StatesStrg %]
</div>
<div class="Clear"></div>
<label for="PriorityID">[% Translate("Priority") | html %]: </label>
<div class="Field">
[% Data.PrioritiesStrg %]
</div>
<div class="Clear"></div>
<label for="QueueID">[% Translate("Queue") | html %]: </label>
<div class="Field">
[% Data.QueuesStrg %]
</div>
<div class="Clear"></div>
<label for="LockID">[% Translate("Lock") | html %]: </label>
<div class="Field">
[% Data.LocksStrg %]
</div>
<div class="Clear"></div>
[% RenderBlockStart("OverviewUpdateService") %]
<label for="ServiceID">[% Translate("Service") | html %]: </label>
<div class="Field">
[% Data.ServicesStrg %]
</div>
<div class="Clear"></div>
<label for="SLAID">[% Translate("SLA") | html %]: </label>
<div class="Field">
[% Data.SLAsStrg %]
</div>
<div class="Clear"></div>
[% RenderBlockEnd("OverviewUpdateService") %]
<label for="CustomerID">[% Translate("Customer ID") | html %]: </label>
<div class="Field">
<input type="text" name="CustomerID" id="CustomerID" class="W75pc" value="[% Data.CustomerID | html %]"/>
</div>
<div class="Clear"></div>
<label for="CustomerUserID">[% Translate("Customer User ID") | html %]: </label>
<div class="Field">
<input type="text" name="CustomerUserID" id="CustomerUserID" class="W75pc" value="[% Data.CustomerUserID | html %]"/>
</div>
<div class="Clear"></div>
[% RenderBlockStart("DynamicField") %]
<div class="SpacingTop"></div>
<label><h4>[% Translate("Dynamic Fields") | html %]</h4></label>
<div class="Clear"></div>
<div class="SpacingTop"></div>
[% RenderBlockStart("DynamicFieldElement") %]
[% Data.Label %]
<div class="Field">
[% Data.Field %]
</div>
<div class="Clear"></div>
[% RenderBlockEnd("DynamicFieldElement") %]
<div class="SpacingTop"></div>
[% RenderBlockEnd("DynamicField") %]
</fieldset>
</div>
</div>
<div class="WidgetSimple SpacingTop Collapsed">
<div class="Header">
<div class="WidgetAction Toggle">
<a href="#" title="[% Translate("Toggle this widget") | html %]"><i class="fa fa-caret-right"></i><i class="fa fa-caret-down"></i></a>
</div>
<h2>[% Translate("Article Filter") | html %] <span class="FieldExplanation">([% Translate("Only for ArticleCreate and ArticleSend event") | html %])</span></h2>
</div>
<div class="Content">
<fieldset class="TableLike">
<label for="ArticleSenderTypeID">[% Translate("Article sender type") | html %]: </label>
<div class="Field">
[% Data.ArticleSenderTypesStrg %]
<div id="ArticleSenderTypeIDServerError" class="TooltipErrorMessage">
<p>[% Translate("If ArticleCreate or ArticleSend is used as a trigger event, you need to specify an article filter as well. Please select at least one of the article filter fields.") | html %]</p>
</div>
</div>
<div class="Clear"></div>
<label for="ArticleIsVisibleForCustomer">[% Translate("Customer visibility") | html %]: </label>
<div class="Field">
[% Data.ArticleCustomerVisibilityStrg %]
</div>
<div class="Clear"></div>
<label for="ArticleCommunicationChannelID">[% Translate("Communication channel") | html %]: </label>
<div class="Field">
[% Data.ArticleCommunicationChannelStrg %]
</div>
<div class="Clear"></div>
<label for="ArticleAttachmentInclude">[% Translate("Include attachments to notification") | html %]: </label>
<div class="Field">
[% Data.ArticleAttachmentIncludeStrg %]
</div>
<div class="Clear"></div>
[% RenderBlockStart("BackendArticleField") %]
<label for="[% Data.Key %]">[% Translate(Data.Label) | html %]:</label>
<div class="Field">
<input type="text" name="[% Data.Key %]" id="[% Data.Key %]" class="W75pc [% Data.Key %]ServerError" value="[% Data.Value | html %]"/>
<div id="[% Data.Key %]ServerError" class="TooltipErrorMessage">
<p>[% Translate("If ArticleCreate or ArticleSend is used as a trigger event, you need to specify an article filter as well. Please select at least one of the article filter fields.") | html %]</p>
</div>
</div>
<div class="Clear"></div>
[% RenderBlockEnd("BackendArticleField") %]
</fieldset>
</div>
</div>
<div class="WidgetSimple SpacingTop">
<div class="Header">
<div class="WidgetAction Toggle">
<a href="#" title="[% Translate("Toggle this widget") | html %]"><i class="fa fa-caret-right"></i><i class="fa fa-caret-down"></i></a>
</div>
<h2>[% Translate("Recipients") | html %]</h2>
</div>
<div class="Content">
<fieldset class="TableLike">
<label for="Recipients">[% Translate("Send to") | html %]: </label>
<div class="Field">
[% Data.RecipientsStrg %]
</div>
<div class="Clear"></div>
<label for="RecipientAgents">[% Translate("Send to these agents") | html %]: </label>
<div class="Field">
[% Data.RecipientAgentsStrg %]
</div>
<div class="Clear"></div>
<label for="RecipientGroups">[% Translate("Send to all group members (agents only)") | html %]: </label>
<div class="Field">
[% Data.RecipientGroupsStrg %]
</div>
<div class="Clear"></div>
<label for="RecipientRoles">[% Translate("Send to all role members") | html %]: </label>
<div class="Field">
[% Data.RecipientRolesStrg %]
</div>
<div class="Clear"></div>
<label for="SendOnOutOfOffice">[% Translate("Send on out of office") | html %]: </label>
<div class="Field">
<input type="checkbox" name="SendOnOutOfOffice" id="SendOnOutOfOffice" value="1" [% Data.SendOnOutOfOfficeChecked %] />
[% Translate("Also send if the user is currently out of office.") | html %]
</div>
<div class="Clear"></div>
<label for="OncePerDay">[% Translate("Once per day") | html %]: </label>
<div class="Field">
<input type="checkbox" name="OncePerDay" id="OncePerDay" value="1" [% Data.OncePerDayChecked %] />
[% Translate("Notify user just once per day about a single ticket using a selected transport.") | html %]
</div>
<div class="Clear"></div>
</fieldset>
</div>
</div>
<div class="WidgetSimple SpacingTop">
<div class="Header">
<div class="WidgetAction Toggle">
<a href="#" title="[% Translate("Toggle this widget") | html %]"><i class="fa fa-caret-right"></i><i class="fa fa-caret-down"></i></a>
</div>
<h2>[% Translate("Notification Methods") | html %]</h2>
</div>
<div class="Content TransportsContent">
<fieldset class="TableLike">
<p class="FieldExplanation">
[% Translate("These are the possible methods that can be used to send this notification to each of the recipients. Please select at least one method below.") | html %]
</p>
</fieldset>
[% RenderBlockStart("TransportRow") %]
<fieldset class="TableLike FixedLabel SpacingTop">
<legend><span>[% Translate(Data.TransportName) | html %]</span></legend>
[% RenderBlockStart("TransportRowEnabled") %]
<label for="Transport[% Data.Transport | html %]">
[% Translate("Enable this notification method") | html %]:
</label>
<div class="Field">
<input type="checkbox" name="Transports" id="Transport[% Data.Transport | html %]" value="[% Data.Transport | html %]" class="Validate_OneChecked [% Data.TransportsServerError | html %]" title="[% Translate("Transport") | html %]: [% Translate(Data.Transport) | html %]" [% Data.TransportChecked %] />
<div id="Transport[% Data.Transport | html %]Error" class="TooltipErrorMessage">
<p>[% Translate("At least one method is needed per notification.") | html %]</p>
</div>
<div id="Transport[% Data.Transport | html %]ServerError" class="TooltipErrorMessage">
<p>[% Translate("At least one method is needed per notification.") | html %]</p>
</div>
</div>
<div class="Clear"></div>
<label for="AgentEnabledByDefault[% Data.Transport | html %]" class="AgentEnabledByDefault">
[% Translate("Active by default in agent preferences") | html %]:
</label>
<div class="Field AgentEnabledByDefault">
<input type="checkbox" name="AgentEnabledByDefault" id="AgentEnabledByDefault[% Data.Transport | html %]" value="[% Data.Transport | html %]" title="" [% Data.AgentEnabledByDefaultChecked %] />
<p class="FieldExplanation">[% Translate("This is the default value for assigned recipient agents who didn't make a choice for this notification in their preferences yet. If the box is enabled, the notification will be sent to such agents.") | html %]</p>
</div>
<div class="Clear"></div>
[% Data.SettingsString %]
[% RenderBlockEnd("TransportRowEnabled") %]
[% RenderBlockStart("TransportRowDisabled") %]
<div class="Field">
<p class="FieldExplanation">
[% Translate("This feature is currently not available.") | html %]
</p>
</div>
[% RenderBlockEnd("TransportRowDisabled") %]
[% RenderBlockStart("TransportRowRecommendation") %]
<div class="Field Info">
<a href="[% Env("Baselink") %]Action=AdminOTRSBusiness" class="Button"><i class="fa fa-angle-double-up"></i> [% Translate("Upgrade to %s") | html | ReplacePlaceholders(OTRSBusinessLabel) %]</a>
</div>
[% RenderBlockEnd("TransportRowRecommendation") %]
[% RenderBlockStart("TransportRowNotActive") %]
<div class="Field Info">
<a href="[% Env("Baselink") %]Action=AdminCloudServices" class="Button"><i class="fa fa-angle-double-up"></i> [% Translate("Please activate this transport in order to use it.") | html %]</a>
</div>
[% RenderBlockEnd("TransportRowNotActive") %]
<div class="Clear"></div>
</fieldset>
[% RenderBlockEnd("TransportRow") %]
[% RenderBlockStart("NoDataFoundMsgTransport") %]
<fieldset class="TableLike SpacingTop">
<legend><span>[% Translate("No data found") | html %]</span></legend>
<p class="FieldExplanation">
[% Translate("No notification method found.") | html %]
</p>
</fieldset>
[% RenderBlockEnd("NoDataFoundMsgTransport") %]
</div>
</div>
<div class="WidgetSimple SpacingTop">
<div class="Header">
<div class="WidgetAction Toggle">
<a href="#" title="[% Translate("Toggle this widget") | html %]"><i class="fa fa-caret-right"></i><i class="fa fa-caret-down"></i></a>
</div>
<h2>[% Translate("Notification Text") | html %]</h2>
</div>
<div class="Content">
<div class ="NotificationLanguageContainer">
[% RenderBlockStart("NotificationLanguage") %]
<div class="NotificationLanguage">
<div class="WidgetSimple SpacingTop [% IF !Data.Language %] Collapsed [% END %] ">
<div class="Header">
<div class="WidgetAction Toggle">
<a href="#" title="[% Translate("Toggle this widget") | html %]"><i class="fa fa-caret-right"></i><i class="fa fa-caret-down"></i></a>
</div>
<h2 class="Title">
[% IF Data.Language %]
[% Translate(Data.Language) | html %]
[% ELSE %]
<span class="Warning">'[% Data.LanguageID | html %]' &mdash; [% Translate("This language is not present or enabled on the system. This notification text could be deleted if it is not needed anymore.") | html %]</span>
[% END %]
</h2>
[% RenderBlockStart("NotificationLanguageRemoveButton") %]
<div class="AdditionalInformation">
<a value="Remove Language" class="RemoveButton LanguageRemove" id="[% Data.LanguageID | html %]_Language_Remove" href="" name="Data.LanguageID_Language_Remove"><i class="fa fa-minus-square-o"></i><span class="InvisibleText">[% Translate("Remove Notification Language") | html %]</span></a>
</div>
[% RenderBlockEnd("NotificationLanguageRemoveButton") %]
</div>
<div class="Content">
<fieldset class="TableLike">
<input type="hidden" name="LanguageID" class="LanguageID" value="[% Data.LanguageID | html %]"/>
<label for="[% Data.LanguageID | html %]_Subject" id="[% Data.LanguageID | html %]_Label_Subject" class="Mandatory">
<span class="Marker">*</span>
[% Translate("Subject") | html %]:
</label>
<div class="Field">
<input type="text" name="[% Data.LanguageID | html %]_Subject" id="[% Data.LanguageID | html %]_Subject" value="[% Data.Subject | html %]" class="W75pc Validate_Required [% Data.SubjectServerError | html %]" maxlength="200"/>
<div id="[% Data.LanguageID | html %]_SubjectError" class="TooltipErrorMessage">
<p>[% Translate("This field is required.") | html %]</p>
</div>
<div id="[% Data.LanguageID | html %]_SubjectServerError" class="TooltipErrorMessage">
<p>[% Translate("This field is required.") | html %]</p>
</div>
</div>
<div class="Clear"></div>
<label for="[% Data.LanguageID | html %]_Body" id="[% Data.LanguageID | html %]_Label_Body" class="Mandatory">
<span class="Marker">*</span>
[% Translate("Text") | html %]:
</label>
<div class="RichTextField">
<textarea name="[% Data.LanguageID | html %]_Body" id="[% Data.LanguageID | html %]_Body" class="RichText Validate_RequiredRichText [% Data.BodyServerError | html %]" title="[% Translate("Message body") | html %]" rows="15" cols="[% Config("Ticket::Frontend::TextAreaNote") | html %]">[% Data.Body | html %]</textarea>
<div id="[% Data.LanguageID | html %]_BodyError" class="TooltipErrorMessage">
<p>[% Translate("This field is required.") | html %]</p>
</div>
<div id="[% Data.LanguageID | html %]_BodyServerError" class="TooltipErrorMessage">
<p>[% Translate("This field is required and must have less than 4000 characters.") | html %]</p>
</div>
</div>
<div class="Clear"></div>
</fieldset>
</div>
</div>
</div>
[% RenderBlockEnd("NotificationLanguage") %]
<div class="Hidden Template NotificationLanguage">
<div class="WidgetSimple SpacingTop">
<div class="Header">
<div class="WidgetAction Toggle">
<a href="#" title="[% Translate("Toggle this widget") | html %]"><i class="fa fa-caret-right"></i><i class="fa fa-caret-down"></i></a>
</div>
<h2 class="Title"></h2>
<div class="AdditionalInformation">
<a value="Remove Language" class="RemoveButton LanguageRemove" id="Template_Language_Remove" href="" name="Template_Language_Remove"><i class="fa fa-minus-square-o"></i><span class="InvisibleText">[% Translate("Remove Notification Language") | html %]</span></a>
</div>
</div>
<div class="Content">
<fieldset class="TableLike">
<input type="hidden" name="" class="LanguageID" value=""/>
<label for="Template_Subject" id="Template_Label_Subject" class="Mandatory">
<span class="Marker">*</span>
[% Translate("Subject") | html %]:
</label>
<div class="Field">
<input type="text" name="Template_Subject" id="Template_Subject" value="" class="W75pc" maxlength="200"/>
<div id="Template_SubjectError" class="TooltipErrorMessage">
<p>[% Translate("This field is required.") | html %]</p>
</div>
</div>
<div class="Clear"></div>
<label for="Template_Body" id="Template_Label_Body" class="Mandatory">
<span class="Marker">*</span>
[% Translate("Text") | html %]:
</label>
<div class="RichTextField">
<textarea id="Template_Body" class="" name="Template_Body" title="[% Translate("Message body") | html %]" rows="15" cols="[% Config("Ticket::Frontend::TextAreaNote") | html %]"></textarea>
<div id="Template_BodyError" class="TooltipErrorMessage">
<p>[% Translate("This field is required.") | html %]</p>
</div>
</div>
<div class="Clear"></div>
</fieldset>
</div>
</div>
</div>
</div>
<fieldset class="TableLike">
<label for="Language">[% Translate("Add new notification language") | html %]:</label>
<div class="Field">
[% Data.LanguageStrg %]
</div>
<div class="Clear"></div>
</fieldset>
<div class="Hidden">
[% Data.LanguageOrigStrg %]
</div>
</div>
</div>
<div class="WidgetSimple SpacingTop">
<div class="Header">
<h2>[% Translate("Save Changes") | html %]</h2>
</div>
<div class="Content">
<fieldset class="TableLike">
<div class="Field SpacingTop">
[% IF Data.Action == 'Change' %]
<button class="CallForAction Primary" id="SubmitAndContinue" type="button" value="[% Translate("Save") | html %]"><span>[% Translate("Save") | html %]</span></button>
[% Translate("or") | html %]
<button class="CallForAction Primary" id="Submit" type="submit" value="[% Translate("Save") | html %]"><span>[% Translate("Save and finish") | html %]</span></button>
[% ELSE %]
<button class="CallForAction Primary" id="Submit" type="submit" value="[% Translate("Save") | html %]"><span>[% Translate("Save") | html %]</span></button>
[% END %]
[% Translate("or") | html %]
<a href="[% Env("Baselink") %]Action=[% Env("Action") %]">[% Translate("Cancel") | html %]</a>
</div>
<div class="Clear"></div>
</fieldset>
</div>
</div>
</form>
<div class="WidgetSimple SpacingTop Collapsed">
<div class="Header">
<div class="WidgetAction Toggle">
<a href="#" title="[% Translate("Toggle this widget") | html %]"><i class="fa fa-caret-right"></i><i class="fa fa-caret-down"></i></a>
</div>
<h2>[% Translate("Tag Reference") | html %]</h2>
</div>
<div class="Content">
<p>[% Translate("Notifications are sent to an agent or a customer.") | html %]</p>
<p>[% Translate("You can use the following tags") | html %]:</p>
<dl>
<dt><code>&lt;OTRS_AGENT_SUBJECT[20]&gt;</code></dt>
<dd>
[% Translate("To get the first 20 character of the subject (of the latest agent article).") | html %]
</dd>
<dt><code>&lt;OTRS_AGENT_BODY[5]&gt;</code></dt>
<dd>
[% Translate("To get the first 5 lines of the body (of the latest agent article).") | html %]
</dd>
<dt><code>&lt;OTRS_AGENT_*&gt;</code></dt>
<dd>
[% Translate("To get the article attribute") | html %]
([% Translate(" e. g.") | html %] <code>&lt;OTRS_AGENT_From&gt;, &lt;OTRS_AGENT_To&gt;, &lt;OTRS_AGENT_Cc&gt;</code>).
</dd>
<dt><code>&lt;OTRS_CUSTOMER_SUBJECT[20]&gt;</code></dt>
<dd>
[% Translate("To get the first 20 character of the subject (of the latest customer article).") | html %]
</dd>
<dt><code>&lt;OTRS_CUSTOMER_BODY[5]&gt;</code></dt>
<dd>
[% Translate("To get the first 5 lines of the body (of the latest customer article).") | html %]
</dd>
<dt><code>&lt;OTRS_CUSTOMER_REALNAME&gt;</code></dt>
<dd>
[% Translate("To get the name of the ticket's customer user (if given).") | html %]
</dd>
<dt><code>&lt;OTRS_CUSTOMER_*&gt;</code></dt>
<dd>
[% Translate("To get the article attribute") | html %]
([% Translate(" e. g.") | html %] <code>&lt;OTRS_CUSTOMER_From&gt;, &lt;OTRS_CUSTOMER_To&gt;,
&lt;OTRS_CUSTOMER_Cc&gt;</code>).
</dd>
<dt><code>&lt;OTRS_CUSTOMER_DATA_*&gt;</code></dt>
<dd>
[% Translate("Attributes of the current customer user data") | html %]
([% Translate(" e. g.") | html %] <code>&lt;OTRS_CUSTOMER_DATA_UserFirstname&gt;</code>).
</dd>
<dt><code>&lt;OTRS_OWNER_*&gt;</code> [% Translate("or") | html %] <code>&lt;OTRS_TICKET_OWNER_*&gt;</code></dt>
<dd>
[% Translate("Attributes of the current ticket owner user data") | html %]
([% Translate(" e. g.") | html %] <code>&lt;OTRS_OWNER_UserFirstname&gt;</code> [% Translate("or") | html %] <code>&lt;OTRS_TICKET_OWNER_UserFirstname&gt;</code>).
</dd>
<dt><code>&lt;OTRS_RESPONSIBLE_*&gt;</code> [% Translate("or") | html %] <code>&lt;OTRS_TICKET_RESPONSIBLE_*&gt;</code></dt>
<dd>
[% Translate("Attributes of the current ticket responsible user data") | html %]
([% Translate(" e. g.") | html %] <code>&lt;OTRS_RESPONSIBLE_UserFirstname&gt;</code> [% Translate("or") | html %] <code>&lt;OTRS_TICKET_RESPONSIBLE_UserFirstname&gt;</code>).
</dd>
<dt><code>&lt;OTRS_CURRENT_*&gt;</code></dt>
<dd>
[% Translate("Attributes of the current agent user who requested this action") | html %]
([% Translate(" e. g.") | html %] <code>&lt;OTRS_CURRENT_UserFirstname&gt;</code>).
</dd>
<dt><code>&lt;OTRS_*&gt;</code> [% Translate("or") | html %] <code>&lt;OTRS_NOTIFICATION_RECIPIENT_*&gt;</code></dt>
<dd>
[% Translate("Attributes of the recipient user for the notification") | html %]
([% Translate(" e. g.") | html %] <code>&lt;OTRS_UserFullname&gt;</code> [% Translate("or") | html %] <code>&lt;OTRS_NOTIFICATION_RECIPIENT_UserFullname&gt;</code>).
</dd>
<dt><code>&lt;OTRS_TICKET_*&gt;</code></dt>
<dd>
[% Translate("Attributes of the ticket data") | html %]
([% Translate(" e. g.") | html %] <code>&lt;OTRS_TICKET_TicketNumber&gt;, &lt;OTRS_TICKET_TicketID&gt;,
&lt;OTRS_TICKET_Queue&gt;, &lt;OTRS_TICKET_State&gt;</code>).
</dd>
<dt><code>&lt;OTRS_TICKET_DynamicField_*&gt;</code></dt>
<dd>
[% Translate("Ticket dynamic fields internal key values") | html %]
([% Translate(" e. g.") | html %] <code>&lt;OTRS_TICKET_DynamicField_TestField&gt;,
&lt;OTRS_TICKET_DynamicField_TicketFreeText1&gt;</code>).
</dd>
<dt><code>&lt;OTRS_TICKET_DynamicField_*_Value&gt;</code></dt>
<dd>
[% Translate("Ticket dynamic fields display values, useful for Dropdown and Multiselect fields") | html %]
([% Translate(" e. g.") | html %] <code>&lt;OTRS_TICKET_DynamicField_TestField_Value&gt;,
&lt;OTRS_TICKET_DynamicField_TicketFreeText1_Value&gt;</code>).
</dd>
<dt><code>&lt;OTRS_CONFIG_*&gt;</code></dt>
<dd>
[% Translate("Config options") | html %]
([% Translate(" e. g.") | html %] <code>&lt;OTRS_CONFIG_HttpType&gt;</code>).
</dd>
</dl>
<p class="SpacingTop">
[% Translate("Example notification") | html %]:
</p>
<label for="SubjectExample">[% Translate("Subject") | html %]</label>:
<input type="text" name="SubjectExample" id="SubjectExample" value="Ticket Created: &lt;OTRS_TICKET_Title&gt;" size="80" maxlength="80" readonly />
<br/>
<label for="ResponseExample">[% Translate("Text") | html %]</label>:
<br/>
<textarea rows="12" cols="70" name="ResponseExample" id="ResponseExample" readonly>
Hi &lt;OTRS_NOTIFICATION_RECIPIENT_UserFirstname&gt;,
ticket [&lt;OTRS_CONFIG_TicketHook&gt;&lt;OTRS_TICKET_TicketNumber&gt;] has been created in queue &lt;OTRS_TICKET_Queue&gt;.
&lt;OTRS_CUSTOMER_REALNAME&gt; wrote:
&lt;OTRS_CUSTOMER_Body[30]&gt;
&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;index.pl?Action=AgentTicketZoom;TicketID=&lt;OTRS_TICKET_TicketID&gt;
-- &lt;OTRS_CONFIG_NotificationSenderName&gt;
</textarea>
</div>
</div>
[% RenderBlockEnd("OverviewUpdate") %]
</div>
<div class="Clear"></div>
</div>
[% RenderBlockEnd("Overview") %]
Reference in New Issue View Git Blame Copy Permalink