86 lines
2.1 KiB
Perl
86 lines
2.1 KiB
Perl
# --
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# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
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# --
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# This software comes with ABSOLUTELY NO WARRANTY. For details, see
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# the enclosed file COPYING for license information (GPL). If you
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# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
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# --
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package Kernel::System::Ticket::Event::LockAfterCreate;
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## nofilter(TidyAll::Plugin::OTRS::Perl::ParamObject)
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use strict;
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use warnings;
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our @ObjectDependencies = (
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'Kernel::System::Log',
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'Kernel::System::Ticket',
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'Kernel::System::Web::Request',
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);
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sub new {
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my ( $Type, %Param ) = @_;
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# Allocate new hash for object.
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my $Self = {};
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bless( $Self, $Type );
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return $Self;
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}
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sub Run {
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my ( $Self, %Param ) = @_;
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for my $Needed (qw(Data Event Config UserID)) {
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if ( !$Param{$Needed} ) {
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$Kernel::OM->Get('Kernel::System::Log')->Log(
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Priority => 'error',
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Message => "Need $Needed!"
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);
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return;
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}
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}
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if ( !$Param{Data}->{TicketID} ) {
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$Kernel::OM->Get('Kernel::System::Log')->Log(
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Priority => 'error',
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Message => "Need TicketID in Data!"
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);
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return;
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}
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# Only for frontend actions by agents.
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return 1 if $Param{UserID} eq 1;
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# Get action.
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my $Action = $Kernel::OM->Get('Kernel::System::Web::Request')->GetParam( Param => 'Action' );
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return 1 if !$Action;
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# Check action against config.
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return 1 if $Action !~ m{$Param{Config}->{Action}};
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my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
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my %Ticket = $TicketObject->TicketGet(
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TicketID => $Param{Data}->{TicketID},
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UserID => $Param{UserID},
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DynamicFields => 0,
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);
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# Disregard closed tickets.
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return 1 if ( $Ticket{StateType} eq 'closed' );
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# Disregard already locked tickets.
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return 1 if ( lc $Ticket{Lock} ne 'unlock' );
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# Set lock.
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$TicketObject->TicketLockSet(
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TicketID => $Param{Data}->{TicketID},
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Lock => 'lock',
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UserID => $Param{UserID},
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);
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return 1;
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}
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1;
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