111 lines
2.8 KiB
Perl
111 lines
2.8 KiB
Perl
# --
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# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
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# --
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# This software comes with ABSOLUTELY NO WARRANTY. For details, see
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# the enclosed file COPYING for license information (GPL). If you
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# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
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# --
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package Kernel::System::Ticket::Acl::CloseParentAfterClosedChilds;
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use strict;
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use warnings;
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our @ObjectDependencies = (
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'Kernel::System::LinkObject',
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'Kernel::System::Log',
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'Kernel::System::Ticket',
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);
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sub new {
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my ( $Type, %Param ) = @_;
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# allocate new hash for object
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my $Self = {};
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bless( $Self, $Type );
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return $Self;
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}
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sub Run {
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my ( $Self, %Param ) = @_;
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# check needed stuff
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for (qw(Config Acl)) {
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if ( !$Param{$_} ) {
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$Kernel::OM->Get('Kernel::System::Log')->Log(
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Priority => 'error',
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Message => "Need $_!"
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);
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return;
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}
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}
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# check if child tickets are not closed
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return 1 if !$Param{TicketID} || !$Param{UserID};
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# link tickets
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my $Links = $Kernel::OM->Get('Kernel::System::LinkObject')->LinkList(
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Object => 'Ticket',
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Key => $Param{TicketID},
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State => 'Valid',
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Type => 'ParentChild',
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UserID => $Param{UserID},
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);
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return 1 if !$Links;
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return 1 if ref $Links ne 'HASH';
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return 1 if !$Links->{Ticket};
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return 1 if ref $Links->{Ticket} ne 'HASH';
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return 1 if !$Links->{Ticket}->{ParentChild};
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return 1 if ref $Links->{Ticket}->{ParentChild} ne 'HASH';
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return 1 if !$Links->{Ticket}->{ParentChild}->{Target};
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return 1 if ref $Links->{Ticket}->{ParentChild}->{Target} ne 'HASH';
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my $OpenSubTickets = 0;
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TICKETID:
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for my $TicketID ( sort keys %{ $Links->{Ticket}->{ParentChild}->{Target} } ) {
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# get ticket
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my %Ticket = $Kernel::OM->Get('Kernel::System::Ticket')->TicketGet(
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TicketID => $TicketID,
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DynamicFields => 0,
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);
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if ( $Ticket{StateType} !~ m{ \A (close|merge|remove) }xms ) {
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$OpenSubTickets = 1;
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last TICKETID;
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}
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}
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# generate acl
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if ($OpenSubTickets) {
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$Param{Acl}->{CloseParentAfterClosedChilds} = {
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# match properties
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Properties => {
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# current ticket match properties
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Ticket => {
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TicketID => [ $Param{TicketID} ],
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},
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},
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# return possible options (black list)
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PossibleNot => {
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# possible ticket options (black list)
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Ticket => {
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State => $Param{Config}->{State},
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},
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Action => ['AgentTicketClose'],
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},
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};
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}
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return 1;
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}
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1;
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