68 lines
1.7 KiB
Perl
68 lines
1.7 KiB
Perl
# --
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# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
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# --
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# This software comes with ABSOLUTELY NO WARRANTY. For details, see
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# the enclosed file COPYING for license information (GPL). If you
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# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
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# --
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package Kernel::System::Console::Command::Maint::Ticket::UnlockAll;
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use strict;
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use warnings;
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use parent qw(Kernel::System::Console::BaseCommand);
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our @ObjectDependencies = (
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'Kernel::System::DB',
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'Kernel::System::Lock',
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'Kernel::System::Ticket',
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);
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sub Configure {
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my ( $Self, %Param ) = @_;
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$Self->Description('Unlock all tickets by force.');
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return;
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}
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sub Run {
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my ( $Self, %Param ) = @_;
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$Self->Print("<yellow>Unlocking all tickets...</yellow>\n");
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my @ViewableLockIDs = $Kernel::OM->Get('Kernel::System::Lock')->LockViewableLock( Type => 'ID' );
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my @Tickets;
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$Kernel::OM->Get('Kernel::System::DB')->Prepare(
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SQL => "
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SELECT st.tn, st.id
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FROM ticket st
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WHERE st.ticket_lock_id NOT IN ( ${\(join ', ', @ViewableLockIDs)} ) ",
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);
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while ( my @Row = $Kernel::OM->Get('Kernel::System::DB')->FetchrowArray() ) {
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push @Tickets, \@Row;
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}
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for (@Tickets) {
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my @Row = @{$_};
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$Self->Print(" Unlocking ticket id $Row[0]... ");
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my $Unlock = $Kernel::OM->Get('Kernel::System::Ticket')->LockSet(
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TicketID => $Row[1],
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Lock => 'unlock',
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UserID => 1,
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);
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if ($Unlock) {
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$Self->Print("<green>done.</green>\n");
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}
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else {
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$Self->Print("<red>failed.</red>\n");
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}
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}
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$Self->Print("<green>Done.</green>\n");
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return $Self->ExitCodeOk();
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}
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1;
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