97 lines
2.7 KiB
Perl
97 lines
2.7 KiB
Perl
# --
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# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
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# --
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# This software comes with ABSOLUTELY NO WARRANTY. For details, see
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# the enclosed file COPYING for license information (GPL). If you
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# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
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# --
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package Kernel::System::Console::Command::Maint::Ticket::RestoreFromArchive;
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use strict;
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use warnings;
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use Time::HiRes();
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use parent qw(Kernel::System::Console::BaseCommand);
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our @ObjectDependencies = (
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'Kernel::Config',
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'Kernel::System::Ticket',
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);
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sub Configure {
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my ( $Self, %Param ) = @_;
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$Self->Description('Restore non-closed tickets from the ticket archive.');
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$Self->AddOption(
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Name => 'micro-sleep',
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Description => "Specify microseconds to sleep after every ticket to reduce system load (e.g. 1000).",
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Required => 0,
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HasValue => 1,
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ValueRegex => qr/^\d+$/smx,
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);
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return;
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}
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sub Run {
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my ( $Self, %Param ) = @_;
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$Self->Print("<yellow>Restoring tickets from ticket archive...</yellow>\n");
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# disable ticket events
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$Kernel::OM->Get('Kernel::Config')->{'Ticket::EventModulePost'} = {};
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# check if archive system is activated
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if ( !$Kernel::OM->Get('Kernel::Config')->Get('Ticket::ArchiveSystem') ) {
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$Self->Print("<green>No action required. The archive system is disabled at the moment.</green>\n");
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return $Self->ExitCodeOk();
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}
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# get ticket object
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my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
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# get all tickets with an archive flag and an open statetype
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my @TicketIDs = $TicketObject->TicketSearch(
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StateType => [ 'new', 'open', 'pending reminder', 'pending auto' ],
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ArchiveFlags => ['y'],
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Result => 'ARRAY',
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Limit => 100_000_000,
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UserID => 1,
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Permission => 'ro',
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);
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my $TicketNumber = scalar @TicketIDs;
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my $Count = 1;
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my $MicroSleep = $Self->GetOption('micro-sleep');
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TICKETID:
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for my $TicketID (@TicketIDs) {
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# restore ticket from archive
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$TicketObject->TicketArchiveFlagSet(
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TicketID => $TicketID,
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UserID => 1,
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ArchiveFlag => 'n',
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);
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# output state
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if ( $Count % 2000 == 0 ) {
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my $Percent = int( $Count / ( $TicketNumber / 100 ) );
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$Self->Print(
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"<yellow>$Count</yellow> of <yellow>$#TicketIDs</yellow> processed (<yellow>$Percent %</yellow> done).\n"
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);
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}
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$Count++;
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Time::HiRes::usleep($MicroSleep) if $MicroSleep;
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}
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$Self->Print("<green>Done ($TicketNumber tickets restored).</green>\n");
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return $Self->ExitCodeOk();
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}
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1;
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