122 lines
3.9 KiB
Perl
122 lines
3.9 KiB
Perl
# --
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# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
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# --
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# This software comes with ABSOLUTELY NO WARRANTY. For details, see
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# the enclosed file COPYING for license information (GPL). If you
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# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
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# --
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package Kernel::Output::HTML::ToolBar::TicketLocked;
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use parent 'Kernel::Output::HTML::Base';
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use strict;
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use warnings;
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use Kernel::Language qw(Translatable);
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our @ObjectDependencies = (
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'Kernel::Config',
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'Kernel::Output::HTML::Layout',
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'Kernel::System::Log',
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'Kernel::System::Ticket',
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);
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sub Run {
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my ( $Self, %Param ) = @_;
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# check needed stuff
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for (qw(Config)) {
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if ( !$Param{$_} ) {
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$Kernel::OM->Get('Kernel::System::Log')->Log(
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Priority => 'error',
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Message => "Need $_!"
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);
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return;
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}
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}
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return if !$Kernel::OM->Get('Kernel::Config')->Get('Frontend::Module')->{AgentTicketLockedView};
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# get ticket object
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my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
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# get user lock data
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my $Count = $TicketObject->TicketSearch(
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Result => 'COUNT',
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Locks => [ 'lock', 'tmp_lock' ],
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OwnerIDs => [ $Self->{UserID} ],
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UserID => 1,
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Permission => 'ro',
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) || 0;
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my $CountNew = $TicketObject->TicketSearch(
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Result => 'COUNT',
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Locks => [ 'lock', 'tmp_lock' ],
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OwnerIDs => [ $Self->{UserID} ],
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TicketFlag => {
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Seen => 1,
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},
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TicketFlagUserID => $Self->{UserID},
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UserID => 1,
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Permission => 'ro',
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) || 0;
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$CountNew = $Count - $CountNew;
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my $CountReached = $TicketObject->TicketSearch(
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Result => 'COUNT',
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Locks => [ 'lock', 'tmp_lock' ],
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StateType => ['pending reminder'],
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TicketPendingTimeOlderMinutes => 1,
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OwnerIDs => [ $Self->{UserID} ],
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UserID => 1,
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Permission => 'ro',
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) || 0;
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my $Class = $Param{Config}->{CssClass};
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my $ClassNew = $Param{Config}->{CssClassNew};
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my $ClassReached = $Param{Config}->{CssClassReached};
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my $Icon = $Param{Config}->{Icon};
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my $IconNew = $Param{Config}->{IconNew};
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my $IconReached = $Param{Config}->{IconReached};
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my $URL = $Kernel::OM->Get('Kernel::Output::HTML::Layout')->{Baselink};
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my %Return;
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my $Priority = $Param{Config}->{Priority};
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if ($CountNew) {
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$Return{ $Priority++ } = {
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Block => 'ToolBarItem',
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Count => $CountNew,
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Description => Translatable('Locked Tickets New'),
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Class => $ClassNew,
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Icon => $IconNew,
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Link => $URL . 'Action=AgentTicketLockedView;Filter=New',
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AccessKey => $Param{Config}->{AccessKeyNew} || '',
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};
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}
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if ($CountReached) {
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$Return{ $Priority++ } = {
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Block => 'ToolBarItem',
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Count => $CountReached,
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Description => Translatable('Locked Tickets Reminder Reached'),
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Class => $ClassReached,
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Icon => $IconReached,
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Link => $URL . 'Action=AgentTicketLockedView;Filter=ReminderReached',
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AccessKey => $Param{Config}->{AccessKeyReached} || '',
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};
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}
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if ($Count) {
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$Return{ $Priority++ } = {
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Block => 'ToolBarItem',
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Count => $Count,
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Description => Translatable('Locked Tickets Total'),
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Class => $Class,
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Icon => $Icon,
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Link => $URL . 'Action=AgentTicketLockedView',
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AccessKey => $Param{Config}->{AccessKey} || '',
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};
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}
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return %Return;
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}
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1;
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