175 lines
9.2 KiB
Plaintext
175 lines
9.2 KiB
Plaintext
# --
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# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
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# --
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# This software comes with ABSOLUTELY NO WARRANTY. For details, see
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# the enclosed file COPYING for license information (GPL). If you
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# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
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# --
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<form action="[% Env("CGIHandle") %]" method="post" enctype="multipart/form-data" name="compose" class="Validate PreventMultipleSubmits">
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<input type="hidden" name="Action" value="[% Env("Action") %]"/>
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<input type="hidden" name="Subaction" value="Store"/>
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<input type="hidden" name="FormID" value="[% Data.FormID | html %]"/>
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<input type="hidden" name="TicketID" value="[% Data.TicketID | html %]"/>
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<input type="hidden" name="FormDraftTitle" value="[% Data.FormDraftTitle | html %]"/>
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<input type="hidden" name="FormDraftID" value="[% Data.FormDraftID | html %]"/>
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<input type="hidden" name="FormDraftAction" id="FormDraftAction" />
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<div class="LayoutPopup ARIARoleMain">
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<div class="Header">
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<h1>[% Translate("Phone Call for %s%s%s", Config('Ticket::Hook'), Config('Ticket::HookDivider'), Data.TicketNumber) | html %] — [% Data.Title | html %]</h1>
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<p class="AsteriskExplanation">[% Translate("All fields marked with an asterisk (*) are mandatory.") | html %]</p>
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[% RenderBlockStart("TicketBack") %]
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<p>
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<a class="CancelClosePopup" href="#">[% Translate("Cancel & close") | html %]</a>
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</p>
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[% RenderBlockEnd("TicketBack") %]
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[% RenderBlockStart("PropertiesLock") %]
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<p>
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[% Translate("The ticket has been locked") | html %].
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<a class="UndoClosePopup" href="[% Env("Baselink") %]Action=AgentTicketLock;Subaction=Unlock;TicketID=[% Data.TicketID %][% IF Data.PreviousOwner %];PreviousOwner=[% Data.PreviousOwner %][% END %];[% Env("ChallengeTokenParam") | html %]">
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[% Translate("Undo & close") | html %]
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</a>
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</p>
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[% RenderBlockEnd("PropertiesLock") %]
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</div>
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<div class="LayoutFixedSidebar SidebarLast Content">
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[% INCLUDE "FormElements/DraftNotifications.tt" %]
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<div class="SidebarColumn">
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[% RenderBlockStart("CustomerTable") %]
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<div id="CustomerInfo" class="WidgetSimple">
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<div class="Header">
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<h2>[% Translate("Customer Information") | html %]</h2>
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</div>
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<div class="Content">
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[% Data.CustomerTable %]
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</div>
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</div>
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[% RenderBlockEnd("CustomerTable") %]
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</div>
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<div class="ContentColumn">
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<fieldset class="TableLike FixedLabel">
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<label class="Mandatory" for="Subject"><span class="Marker">*</span>[% Translate("Subject") | html %]:</label>
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<div class="Field">
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<input type="text" name="Subject" id="Subject" value="[% Data.Subject | html %]" class="Validate_Required [% Data.SubjectInvalid | html %] W75pc"/>
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<div id="SubjectError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div>
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<div id="SubjectServerError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div>
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</div>
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<div class="Clear"></div>
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[% RenderBlockStart("TicketOptions") %]
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<label>[% Translate("Options") | html %]:</label>
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<div class="Field">
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<!-- OutputFilterHook_TicketOptionsBegin -->
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<!-- OutputFilterHook_TicketOptionsEnd -->
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</div>
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<div class="Clear"></div>
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[% RenderBlockEnd("TicketOptions") %]
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<!-- OutputFilterHook_NoTicketOptionsFallback -->
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[% RenderBlockStart("StandardTemplate") %]
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<label for="StandardTemplateID">[% Translate("Text Template") | html %]:</label>
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<div class="Field">
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[% Data.StandardTemplateStrg %]
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<p class="FieldExplanation">[% Translate("Setting a template will overwrite any text or attachment.") | html %]</p>
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</div>
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<div class="Clear"></div>
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[% RenderBlockEnd("StandardTemplate") %]
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<label class="Mandatory" for="RichText"><span class="Marker">*</span>[% Translate("Text") | html %]:</label>
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<div id="RichTextField" class="RichTextField">
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<textarea id="RichText" name="Body" title="[% Translate("Message body") | html %]" rows="15" cols="[% Config("Ticket::Frontend::TextAreaNote") | html %]" class="RichText Validate_Required [% Data.BodyInvalid | html %]">[% Data.Body %]</textarea>
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<div id="RichTextError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div>
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<div id="RichTextServerError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div>
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</div>
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<div class="Clear"></div>
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<label>[% Translate("Attachments") | html %]:</label>
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<div class="Field">
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[% INCLUDE "FormElements/AttachmentList.tt" %]
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</div>
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<div class="Clear"></div>
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<label for="NextStateID">[% Translate("Next ticket state") | html %]:</label>
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<div class="Field">
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[% Data.NextStatesStrg %]
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</div>
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<div class="Clear"></div>
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<label>[% Translate("Pending date") | html %]:</label>
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<div class="Field">
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[% Data.PendingDateString %]
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<div id="DayServerError" class="TooltipErrorMessage"><p>[% Translate("Date invalid!") | html %]</p></div>
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<div id="HourServerError" class="TooltipErrorMessage"><p>[% Translate("Date invalid!") | html %]</p></div>
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<p class="FieldExplanation">[% Translate("For all pending* states.") | html %]</p>
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</div>
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<div class="Clear"></div>
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[% RenderBlockStart("DynamicField") %]
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<div class="Row Row_DynamicField_[% Data.Name | html %]">
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[% Data.Label %]
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<div class="Field">
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[% Data.Field %]
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</div>
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<div class="Clear"></div>
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</div>
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[% RenderBlockEnd("DynamicField") %]
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# example of how to use fixed dynamic field blocks for customizations
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# Note: Field1 and Field2 are the names of the fields and had to be replaced with the actual
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# field names
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#[% RenderBlockStart("DynamicField_Field1") %]
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# <div class="Row Row_DynamicField_[% Data.Name | html %]">
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# [% Data.Label %]
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# <div class="Field">
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# [% Data.Field %]
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# </div>
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# <div class="Clear"></div>
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# </div>
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#[% RenderBlockEnd("DynamicField_Field1") %]
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#[% RenderBlockStart("DynamicField_Field2") %]
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# <div class="Row Row_DynamicField_[% Data.Name | html %]">
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# [% Data.Label %]
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# <div class="Field">
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# [% Data.Field %]
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# </div>
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# <div class="Clear"></div>
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# </div>
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#[% RenderBlockEnd("DynamicField_Field2") %]
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[% RenderBlockStart("TimeUnitsLabel") %]
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<label for="TimeUnits">[% Translate("Time units") | html %] [% Translate(Config("Ticket::Frontend::TimeUnits")) | html %]:</label>
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[% RenderBlockEnd("TimeUnitsLabel") %]
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[% RenderBlockStart("TimeUnitsLabelMandatory") %]
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<label class="Mandatory" for="TimeUnits"><span class="Marker">*</span>[% Translate("Time units") | html %] [% Translate(Config("Ticket::Frontend::TimeUnits")) | html %]:</label>
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[% RenderBlockEnd("TimeUnitsLabelMandatory") %]
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[% RenderBlockStart("TimeUnits") %]
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<div class="Field">
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<input type="text" name="TimeUnits" id="TimeUnits" value="[% Data.TimeUnits | html %]" class="W50pc Validate_TimeUnits [% Data.TimeUnitsRequired | html %] [% Data.TimeUnitsInvalid | html %]"/>
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<div id="TimeUnitsError" class="TooltipErrorMessage"><p>[% Translate("Invalid time!") | html %]</p></div>
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<div id="TimeUnitsServerError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div>
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</div>
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<div class="Clear"></div>
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[% RenderBlockEnd("TimeUnits") %]
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</fieldset>
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</div>
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<br/>
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</div>
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<div class="Footer">
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<button class="CallForAction Primary" id="submitRichText" accesskey="g" title="[% Translate("Submit") | html %] (g)" type="submit" value="[% Translate("Submit") | html %]">
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<span><i class="fa fa-check-square-o"></i> [% Translate("Submit") | html %]</span>
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</button>
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[% INCLUDE "FormElements/DraftButtons.tt" %]
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</div>
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</div>
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</form>
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#Layers
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