359 lines
21 KiB
Plaintext
359 lines
21 KiB
Plaintext
# --
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# Copyright (C) 2001-2017 OTRS AG, http://otrs.com/
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# --
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# This software comes with ABSOLUTELY NO WARRANTY. For details, see
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# the enclosed file COPYING for license information (AGPL). If you
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# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
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# --
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<div class="MainBox ARIARoleMain FormScreen">
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[% IF Data.TicketID %]
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<h1>[% Translate("Split Into New Phone Ticket") | html %]</h1>
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[% ELSIF Data.FromChatID %]
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<h1>[% Translate("Save Chat Into New Phone Ticket") | html %]</h1>
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[% ELSE %]
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<h1>[% Translate("Create New Phone Ticket") | html %]</h1>
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[% END %]
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<p class="AsteriskExplanation">[% Translate("All fields marked with an asterisk (*) are mandatory.") | html %]</p>
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<div class="LayoutFixedSidebar SidebarLast">
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<div class="SidebarColumn">
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[% RenderBlockStart("CustomerTable") %]
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<div id="CustomerInfo" class="WidgetSimple">
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<div class="Header">
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<h2>[% Translate("Customer Information") | html %]</h2>
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</div>
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<div class="Content">
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[% Data.CustomerTable %]
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</div>
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</div>
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[% RenderBlockEnd("CustomerTable") %]
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</div>
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<div class="ContentColumn">
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<form action="[% Env("CGIHandle") %]" method="post" enctype="multipart/form-data" name="compose" id="NewPhoneTicket" class="Validate PreventMultipleSubmits">
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<input type="hidden" name="Action" value="[% Env("Action") %]"/>
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<input type="hidden" name="Subaction" value="StoreNew"/>
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<input type="hidden" name="FormID" value="[% Data.FormID | html %]"/>
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<input type="hidden" name="ExpandCustomerName" id="ExpandCustomerName" value="0"/>
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<input type="hidden" name="OwnerAll" id="OwnerAll" value="[% Data.OwnerAll | html %]"/>
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<input type="hidden" name="ResponsibleAll" id="ResponsibleAll" value="[% Data.ResponsibleAll | html %]"/>
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<input type="hidden" name="PreSelectedCustomerUser" id="PreSelectedCustomerUser" value=""/>
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<input type="hidden" name="SelectedCustomerUser" id="SelectedCustomerUser" value="[% Data.CustomerUser | html %]"/>
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<input type="hidden" name="TicketID" value="[% Data.TicketID | html %]"/>
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<input type="hidden" name="LinkTicketID" value="[% Data.LinkTicketID | html %]"/>
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<input type="hidden" name="FromChatID" value="[% Data.FromChatID | html %]"/>
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<fieldset class="TableLike">
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# example template for customizations, see hidden form at the end of the file
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# <label>[% Translate("Templates") | html %]:</label>
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# <div class="Field">
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# <button type="button" onclick="$('#Template1').submit()" value="[% Translate("Example Template") | html %]">[% Translate("Example Template") | html %]</button>
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# </div>
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# <div class="Clear"></div>
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[% RenderBlockStart("TicketType") %]
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<label class="Mandatory" for="TypeID"><span class="Marker">*</span> [% Translate("Type") | html %]:</label>
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<div class="Field">
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[% Data.TypeStrg %]
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<div id="TypeIDError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div>
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<div id="TypeIDServerError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div>
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</div>
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<div class="Clear"></div>
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[% RenderBlockEnd("TicketType") %]
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<label for="FromCustomer" class="Mandatory"><span class="Marker">*</span>[% Translate("Customer user") | html %]:</label>
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<div class="Field">
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<input id="FromCustomer" type="text" name="FromCustomer" value="" class="CustomerAutoComplete W75pc [% Data.FromInvalid | html %]" autocomplete="off" />
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<div id="FromCustomerServerError" class="TooltipErrorMessage">
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[% RenderBlockStart("FromServerErrorMsg") %]
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<p>[% Translate("Please include at least one customer for the ticket.") | html %]</p>
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[% RenderBlockEnd("FromServerErrorMsg") %]
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</div>
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</div>
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<div class="Clear"></div>
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<div class="Field [% Data.CustomerHiddenContainer | html %]">
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<div class="CustomerTicketTemplateFromCustomer SpacingTopSmall Hidden">
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<input name="CustomerSelected" title="[% Translate("Select this customer as the main customer.") | html %]" id="CustomerSelected" class="CustomerTicketRadio" type="radio" value=""/>
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<input name="CustomerKey" id="CustomerKey" class="CustomerKey" type="hidden" value=""/>
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<input class="CustomerTicketText Radio" title="[% Translate("Customer user") | html %]" name="CustomerTicketText" id="CustomerTicketText" type="text" value="" readonly="readonly" />
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<a href="#" id="RemoveCustomerTicket" class="RemoveButton CustomerTicketRemove">
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<i class="fa fa-minus-square-o"></i>
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<span class="InvisibleText">[% Translate("Remove Ticket Customer User") | html %]</span>
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</a>
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</div>
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<div id="TicketCustomerContentFromCustomer" class="CustomerContainer">
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[% RenderBlockStart("MultipleCustomer") %]
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<div class="SpacingTopSmall ">
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<input name="CustomerSelected" title="[% Translate("Select this customer as the main customer.") | html %]" id="CustomerSelected" class="CustomerTicketRadio" type="radio" value="[% Data.Count | html %]" [% Data.CustomerSelected | html %] [% Data.CustomerDisabled | html %] />
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<input name="CustomerKey_[% Data.Count | html %]" id="CustomerKey_[% Data.Count | html %]" class="CustomerKey" type="hidden" value="[% Data.CustomerKey | html %]"/>
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<input class="CustomerTicketText Radio [% Data.CustomerError | html %]" title="[% Translate("Customer user") | html %]" name="CustomerTicketText_[% Data.Count %]" id="CustomerTicketText_[% Data.Count %]" type="text" value="[% Data.CustomerElement | html %]" readonly="readonly" />
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<a href="#" id="RemoveCustomerTicket_[% Data.Count %]" class="RemoveButton CustomerTicketRemove">
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<i class="fa fa-minus-square-o"></i>
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<span class="InvisibleText">[% Translate("Remove Ticket Customer User") | html %]</span>
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</a>
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[% RenderBlockStart("CustomerErrorExplantion") %]
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<p class="Explanation Error">[% Translate("Please remove this entry and enter a new one with the correct value.") | html %]</p>
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[% RenderBlockEnd("CustomerErrorExplantion") %]
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<div id="CustomerTicketText_[% Data.Count %]ServerError" class="TooltipErrorMessage">
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[% RenderBlockStart("CustomerGenericServerErrorMsg") %]
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<p>[% Translate("This field is required.") | html %]</p>
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[% RenderBlockEnd("CustomerGenericServerErrorMsg") %]
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[% RenderBlockStart("InvalidConfigServerErrorMsg") %]
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<p>[% Translate("This email address is not allowed due to the system configuration.") | html %]</p>
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[% RenderBlockEnd("InvalidConfigServerErrorMsg") %]
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[% RenderBlockStart("InvalidMXServerErrorMsg") %]
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<p>[% Translate("This email address failed MX check.") | html %]</p>
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[% RenderBlockEnd("InvalidMXServerErrorMsg") %]
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[% RenderBlockStart("InvalidDNSServerErrorMsg") %]
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<p>[% Translate("DNS problem, please check your configuration and the error log.") | html %]</p>
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[% RenderBlockEnd("InvalidDNSServerErrorMsg") %]
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[% RenderBlockStart("InvalidSyntaxServerErrorMsg") %]
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<p>[% Translate("The syntax of this email address is incorrect.") | html %]</p>
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[% RenderBlockEnd("InvalidSyntaxServerErrorMsg") %]
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[% RenderBlockStart("IsDuplicatedServerErrorMsg") %]
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<p>[% Translate("This address already exists on the address list.") | html %]</p>
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[% RenderBlockEnd("IsDuplicatedServerErrorMsg") %]
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</div>
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</div>
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[% RenderBlockEnd("MultipleCustomer") %]
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</div>
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[% RenderBlockStart("MultipleCustomerCounter") %]
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<input name="CustomerTicketCounterFromCustomer" id="CustomerTicketCounterFromCustomer" type="hidden" value="[% Data.CustomerCounter | html %]"/>
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[% RenderBlockEnd("MultipleCustomerCounter") %]
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</div>
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<div class="Clear"></div>
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[% INCLUDE "CustomerCompany/TicketCustomerIDSelection.tt" Required = 0 Readonly = Config("Ticket::Frontend::AgentTicketPhone::CustomerIDReadOnly") %]
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<label class="Mandatory" for="Dest"><span class="Marker">*</span> [% Translate("To queue") | html %]:</label>
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<div class="Field">
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[% Data.ToStrg %]
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<div id="DestError" class="TooltipErrorMessage" ><p>[% Translate("This field is required.") | html %]</p></div>
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<div id="DestServerError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div>
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</div>
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<div class="Clear"></div>
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[% RenderBlockStart("TicketService") %]
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[% IF Data.ServiceMandatory %]
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<label class="Mandatory" for="ServiceID"><span class="Marker">*</span> [% Translate("Service") | html %]:</label>
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[% ELSE %]
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<label for="ServiceID">[% Translate("Service") | html %]:</label>
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[% END %]
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<div class="Field">
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[% Data.ServiceStrg %]
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[% IF Data.ServiceMandatory %]
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<div id="ServiceIDError" class="TooltipErrorMessage" ><p>[% Translate("This field is required.") | html %]</p></div>
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[% END %]
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<div id="ServiceIDServerError" class="TooltipErrorMessage"><p>[% Translate("Service invalid.") | html %]</p></div>
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</div>
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<div class="Clear"></div>
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[% RenderBlockEnd("TicketService") %]
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[% RenderBlockStart("TicketSLA") %]
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[% IF Data.SLAMandatory %]
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<label class="Mandatory" for="SLAID"><span class="Marker">*</span> [% Translate("Service Level Agreement") | html %]:</label>
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[% ELSE %]
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<label for="SLAID">[% Translate("Service Level Agreement") | html %]:</label>
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[% END %]
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<div class="Field">
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[% Data.SLAStrg %]
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[% IF Data.SLAMandatory %]
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<div id="SLAIDError" class="TooltipErrorMessage" ><p>[% Translate("This field is required.") | html %]</p></div>
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<div id="SLAIDServerError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div>
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[% END %]
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</div>
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<div class="Clear"></div>
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[% RenderBlockEnd("TicketSLA") %]
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[% RenderBlockStart("OwnerSelection") %]
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<label for="NewUserID">[% Translate("Owner") | html %]:</label>
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<div class="Field">
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[% Data.OptionStrg %]
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<a href="#" id="OwnerSelectionGetAll" class="GetAllAJAX" title="[% Translate("Get all") | html %]">
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<span>[% Translate("Get all") | html %]</span>
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<i class="fa fa-refresh"></i>
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</a>
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</div>
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<div class="Clear"></div>
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[% RenderBlockEnd("OwnerSelection") %]
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[% RenderBlockStart("ResponsibleSelection") %]
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<label for="NewResponsibleID">[% Translate("Responsible") | html %]:</label>
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<div class="Field">
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[% Data.ResponsibleOptionStrg %]
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<a href="#" id="ResponsibleSelectionGetAll" class="GetAllAJAX" title="[% Translate("Get all") | html %]">
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<span>[% Translate("Get all") | html %]</span>
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<i class="fa fa-refresh"></i>
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</a>
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</div>
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<div class="Clear"></div>
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[% RenderBlockEnd("ResponsibleSelection") %]
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<label class="Mandatory" for="Subject"><span class="Marker">*</span> [% Translate("Subject") | html %]:</label>
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<div class="Field">
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<input class="W75pc Validate_Required [% Data.SubjectInvalid | html %]" type="text" name="Subject" id="Subject" value="[% Data.Subject | html %]"/>
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<div id="SubjectError" class="TooltipErrorMessage">
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<p>[% Translate("This field is required.") | html %]</p>
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</div>
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<div id="SubjectServerError" class="TooltipErrorMessage">
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<p>[% Translate("This field is required.") | html %]</p>
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</div>
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</div>
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<div class="Clear"></div>
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[% RenderBlockStart("TicketOptions") %]
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<label>[% Translate("Options") | html %]:</label>
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<div class="Field">
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<!-- OutputFilterHook_TicketOptionsBegin -->
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[% RenderBlockStart("OptionCustomer") %]
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<a href="#" id="OptionCustomer">[ [% Translate("Customer user") | html %] ]</a>
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[% RenderBlockEnd("OptionCustomer") %]
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<!-- OutputFilterHook_TicketOptionsEnd -->
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</div>
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<div class="Clear"></div>
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[% RenderBlockEnd("TicketOptions") %]
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<!-- OutputFilterHook_NoTicketOptionsFallback -->
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[% RenderBlockStart("StandardTemplate") %]
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<label for="StandardTemplateID">[% Translate("Text Template") | html %]:</label>
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<div class="Field">
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[% Data.StandardTemplateStrg %]
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<p class="FieldExplanation">[% Translate("Setting a template will overwrite any text or attachment.") | html %]</p>
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</div>
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<div class="Clear"></div>
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[% RenderBlockEnd("StandardTemplate") %]
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<label class="Mandatory" for="RichText"><span class="Marker">*</span> [% Translate("Text") | html %]:</label>
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<div id="RichTextField" class="RichTextField">
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<textarea id="RichText" class="RichText Validate_Required [% Data.RichTextInvalid | html %]" name="Body" title="[% Translate("Message body") | html %]" rows="15" cols="[% Config("Ticket::Frontend::TextAreaNote") | html %]">[% Data.Body | html %]</textarea>
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<div id="RichTextError" class="TooltipErrorMessage">
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<p>[% Translate("This field is required.") | html %]</p>
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</div>
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<div id="RichTextServerError" class="TooltipErrorMessage">
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<p>[% Translate("This field is required.") | html %]</p>
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</div>
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</div>
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<div class="Clear"></div>
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<label>[% Translate("Attachments") | html %]:</label>
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<div class="Field">
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[% INCLUDE "FormElements/AttachmentList.tt" %]
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</div>
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<div class="Clear"></div>
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[% RenderBlockStart("ChatArticlePreview") %]
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<label>[% Translate("Chat protocol") | html %]:</label>
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<div class="Field">
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<div class="ChatProtocol">
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[% INCLUDE "ArticleContent/Chat.tt" %]
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</div>
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<p class="FieldExplanation">[% Translate('The chat will be appended as a separate article.') | html %]
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</div>
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<div class="Clear"></div>
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[% RenderBlockEnd("ChatArticlePreview") %]
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<label for="NextStateID">[% Translate("Next ticket state") | html %]:</label>
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<div class="Field">
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[% Data.NextStatesStrg %]
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</div>
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<div class="Clear"></div>
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<label>[% Translate("Pending date") | html %]:</label>
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<div class="Field">
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[% Data.PendingDateString %]
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<div id="DayError" class="TooltipErrorMessage"><p>[% Translate("Date invalid!") | html %]</p></div>
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<div id="HourError" class="TooltipErrorMessage"><p>[% Translate("Date invalid!") | html %]</p></div>
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<p class="FieldExplanation">[% Translate("For all pending* states.") | html %]</p>
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</div>
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<div class="Clear"></div>
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<label for="PriorityID">[% Translate("Priority") | html %]:</label>
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<div class="Field">
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[% Data.PriorityStrg %]
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</div>
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<div class="Clear"></div>
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[% RenderBlockStart("DynamicField") %]
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<div class="Row Row_DynamicField_[% Data.Name | html %]">
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[% Data.Label %]
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<div class="Field">
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[% Data.Field %]
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</div>
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<div class="Clear"></div>
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</div>
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[% RenderBlockEnd("DynamicField") %]
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# example of how to use fixed dynamic field blocks for customizations
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# Note: Field1 and Field2 are the names of the fields and had to be replaced with the actual
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# field names
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#[% RenderBlockStart("DynamicField_Field1") %]
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# <div class="Row Row_DynamicField_[% Data.Name | html %]">
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# [% Data.Label %]
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# <div class="Field">
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# [% Data.Field %]
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# </div>
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# <div class="Clear"></div>
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# </div>
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#[% RenderBlockEnd("DynamicField_Field1") %]
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#[% RenderBlockStart("DynamicField_Field2") %]
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# <div class="Row Row_DynamicField_[% Data.Name | html %]">
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# [% Data.Label %]
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# <div class="Field">
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# [% Data.Field %]
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# </div>
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# <div class="Clear"></div>
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# </div>
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#[% RenderBlockEnd("DynamicField_Field2") %]
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[% RenderBlockStart("TimeUnitsLabel") %]
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<label for="TimeUnits">[% Translate("Time units") | html %] [% Translate(Config("Ticket::Frontend::TimeUnits")) | html %]:</label>
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[% RenderBlockEnd("TimeUnitsLabel") %]
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[% RenderBlockStart("TimeUnitsLabelMandatory") %]
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<label class="Mandatory" for="TimeUnits"><span class="Marker">*</span> [% Translate("Time units") | html %] [% Translate(Config("Ticket::Frontend::TimeUnits")) | html %]:</label>
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[% RenderBlockEnd("TimeUnitsLabelMandatory") %]
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[% RenderBlockStart("TimeUnits") %]
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<div class="Field">
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<input type="text" class="W50pc Validate_TimeUnits [% Data.TimeUnitsRequired | html %] [% Data.TimeUnitsInvalid | html %]" name="TimeUnits" id="TimeUnits" value="[% Data.TimeUnits | html %]" />
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<div id="TimeUnitsError" class="TooltipErrorMessage"><p>[% Translate("Invalid time!") | html %]</p></div>
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<div id="TimeUnitsServerError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div>
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</div>
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<div class="Clear"></div>
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[% RenderBlockEnd("TimeUnits") %]
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<div class="Field SpacingTop">
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<button class="Primary CallForAction" id="submitRichText" accesskey="g" title="[% Translate("Create") | html %] (g)" type="submit" value="[% Translate("Create") | html %]"><span><i class="fa fa-check-square-o"></i> [% Translate("Create") | html %]</span></button>
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</div>
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</fieldset>
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</form>
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</div>
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<div class="Clear"></div>
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</div>
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<div id="CustomerTickets"></div>
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</div>
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# example template form for customizations
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#<form action="[% Env("CGIHandle") %]" method="post" enctype="multipart/form-data" id="Template1">
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# <input type="hidden" name="Action" value="[% Env("Action") %]"/>
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# <input type="hidden" name="Subaction" value="StoreNew"/>
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# <input type="hidden" name="FormID" value="[% Data.FormID | html %]"/>
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# <input type="hidden" name="ExpandCustomerName" value="1"/>
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# <input type="hidden" name="Subject" value="Example Subject"/>
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# <input type="hidden" name="Body" value="Name:
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#Product:
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#Comment:"/>
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#</form>
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