454 lines
27 KiB
Plaintext
454 lines
27 KiB
Plaintext
# --
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# Copyright (C) 2001-2017 OTRS AG, http://otrs.com/
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# --
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# This software comes with ABSOLUTELY NO WARRANTY. For details, see
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# the enclosed file COPYING for license information (AGPL). If you
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# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
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# --
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[% RenderBlockStart("Properties") %]
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<form action="[% Env("CGIHandle") %]" method="post" enctype="multipart/form-data" name="compose" id="Compose" class="Validate PreventMultipleSubmits">
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<input type="hidden" name="Action" value="[% Env("Action") %]"/>
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<input type="hidden" name="Subaction" value="Store"/>
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<input type="hidden" name="TicketID" value="[% Data.TicketID | html %]"/>
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<input type="hidden" name="ReplyToArticle" value="[% Data.ReplyToArticle | html %]"/>
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<input type="hidden" name="Expand" id="Expand" value=""/>
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<input type="hidden" name="FormID" value="[% Data.FormID | html %]"/>
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<input type="hidden" name="FormDraftTitle" value="[% Data.FormDraftTitle | html %]"/>
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<input type="hidden" name="FormDraftID" value="[% Data.FormDraftID | html %]"/>
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<input type="hidden" name="FormDraftAction" id="FormDraftAction" />
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<div class="LayoutPopup ARIARoleMain">
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<div class="Header">
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<h1>
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[% RenderBlockStart("HeaderAgentTicketFreeText") %]
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[% Translate("Change Free Text of %s%s%s", Config('Ticket::Hook'), Config('Ticket::HookDivider'), Data.TicketNumber) | html %]
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[% RenderBlockEnd("HeaderAgentTicketFreeText") %]
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[% RenderBlockStart("HeaderAgentTicketOwner") %]
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[% Translate("Change Owner of %s%s%s", Config('Ticket::Hook'), Config('Ticket::HookDivider'), Data.TicketNumber) | html %]
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[% RenderBlockEnd("HeaderAgentTicketOwner") %]
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[% RenderBlockStart("HeaderAgentTicketClose") %]
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[% Translate("Close %s%s%s", Config('Ticket::Hook'), Config('Ticket::HookDivider'), Data.TicketNumber) | html %]
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[% RenderBlockEnd("HeaderAgentTicketClose") %]
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[% RenderBlockStart("HeaderAgentTicketNote") %]
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[% Translate("Add Note to %s%s%s", Config('Ticket::Hook'), Config('Ticket::HookDivider'), Data.TicketNumber) | html %]
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[% RenderBlockEnd("HeaderAgentTicketNote") %]
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[% RenderBlockStart("HeaderAgentTicketPending") %]
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[% Translate("Set Pending Time for %s%s%s", Config('Ticket::Hook'), Config('Ticket::HookDivider'), Data.TicketNumber) | html %]
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[% RenderBlockEnd("HeaderAgentTicketPending") %]
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[% RenderBlockStart("HeaderAgentTicketPriority") %]
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[% Translate("Change Priority of %s%s%s", Config('Ticket::Hook'), Config('Ticket::HookDivider'), Data.TicketNumber) | html %]
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[% RenderBlockEnd("HeaderAgentTicketPriority") %]
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[% RenderBlockStart("HeaderAgentTicketResponsible") %]
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[% Translate("Change Responsible of %s%s%s", Config('Ticket::Hook'), Config('Ticket::HookDivider'), Data.TicketNumber) | html %]
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[% RenderBlockEnd("HeaderAgentTicketResponsible") %]
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— [% Data.Title | html %]
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</h1>
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<p class="AsteriskExplanation">[% Translate("All fields marked with an asterisk (*) are mandatory.") | html %]</p>
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[% RenderBlockStart("TicketBack") %]
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<p>
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<a class="CancelClosePopup" href="#">[% Translate("Cancel & close") | html %]</a>
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</p>
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[% RenderBlockEnd("TicketBack") %]
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[% RenderBlockStart("PropertiesLock") %]
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<p>
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[% Translate("The ticket has been locked") | html %].
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<a class="UndoClosePopup" href="[% Env("Baselink") %]Action=AgentTicketLock;Subaction=Unlock;TicketID=[% Data.TicketID %];[% Env("ChallengeTokenParam") | html %]">
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[% Translate("Undo & close") | html %]
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</a>
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</p>
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[% RenderBlockEnd("PropertiesLock") %]
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</div>
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<div class="Content">
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[% INCLUDE "FormElements/DraftNotifications.tt" %]
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[% RenderBlockStart("WidgetTicketActions") %]
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<div class="WidgetSimple Expanded">
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<div class="Header">
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<div class="WidgetAction Toggle">
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<a href="#" title="[% Translate("Toggle this widget") | html %]"><i class="fa fa-caret-right"></i><i class="fa fa-caret-down"></i></a>
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</div>
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<h2>[% Translate("Ticket Settings") | html %]</h2>
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</div>
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<div class="Content">
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<fieldset class="TableLike FixedLabel">
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[% RenderBlockStart("Title") %]
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<label class="Mandatory" for="Title"><span class="Marker">*</span>[% Translate("Title") | html %]:</label>
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<div class="Field">
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<input type="text" id="Title" name="Title" value="[% Data.Title | html %]" class="W75pc Validate_Required [% Data.TitleInvalid | html %]" />
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<div id="TitleError" class="TooltipErrorMessage" ><p>[% Translate("This field is required.") | html %]</p></div>
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<div id="TitleServerError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div>
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</div>
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<div class="Clear"></div>
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[% RenderBlockEnd("Title") %]
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[% RenderBlockStart("Type") %]
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<label class="Mandatory" for="TypeID"><span class="Marker">*</span>[% Translate("Type") | html %]:</label>
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<div class="Field">
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[% Data.TypeStrg %]
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<div id="TypeIDError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div>
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<div id="TypeIDServerError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div>
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</div>
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<div class="Clear"></div>
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[% RenderBlockEnd("Type") %]
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[% RenderBlockStart("Queue") %]
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[% IF Data.QueueMandatory %]
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<label class="Mandatory" for="NewQueueID"><span class="Marker">*</span>[% Translate("Queue") | html %]:</label>
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[% ELSE %]
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<label for="NewQueueID">[% Translate("Queue") | html %]:</label>
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[% END %]
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<div class="Field">
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[% Data.QueuesStrg %]
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[% IF Data.QueueMandatory %]
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<div id="NewQueueIDError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div>
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[% END %]
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<div id="NewQueueIDServerError" class="TooltipErrorMessage"><p>[% Translate("Queue invalid.") | html %]</p></div>
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</div>
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<div class="Clear"></div>
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[% RenderBlockEnd("Queue") %]
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[% RenderBlockStart("Service") %]
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[% IF Data.ServiceMandatory %]
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<label class="Mandatory" for="ServiceID"><span class="Marker">*</span>[% Translate("Service") | html %]:</label>
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[% ELSE %]
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<label for="ServiceID">[% Translate("Service") | html %]:</label>
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[% END %]
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<div class="Field">
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[% Data.ServiceStrg %]
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[% IF Data.ServiceMandatory %]
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<div id="ServiceIDError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div>
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[% END %]
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<div id="ServiceIDServerError" class="TooltipErrorMessage"><p>[% Translate("Service invalid.") | html %]</p></div>
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</div>
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<div class="Clear"></div>
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[% RenderBlockEnd("Service") %]
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[% RenderBlockStart("ServiceMandatory") %]
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<label class="Mandatory" for="ServiceID"><span class="Marker">*</span>[% Translate("Service") | html %]:</label>
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<div class="Field">
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[% Data.ServiceStrg %]
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<div id="ServiceIDError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div>
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<div id="ServiceIDServerError" class="TooltipErrorMessage"><p>[% Translate("Service invalid.") | html %]</p></div>
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</div>
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<div class="Clear"></div>
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[% RenderBlockEnd("ServiceMandatory") %]
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[% RenderBlockStart("SLA") %]
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[% IF Data.SLAMandatory %]
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<label class="Mandatory" for="SLAID"><span class="Marker">*</span>[% Translate("Service Level Agreement") | html %]:</label>
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[% ELSE %]
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<label for="SLAID">[% Translate("Service Level Agreement") | html %]:</label>
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[% END %]
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<div class="Field">
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[% Data.SLAStrg %]
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[% IF Data.SLAMandatory %]
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<div id="SLAIDError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div>
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<div id="SLAIDServerError" class="TooltipErrorMessage"><p>[% Translate("SLA invalid.") | html %]</p></div>
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[% END %]
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</div>
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<div class="Clear"></div>
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[% RenderBlockEnd("SLA") %]
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[% RenderBlockStart("SLAMandatory") %]
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<label class="Mandatory" for="SLAID"><span class="Marker">*</span>[% Translate("Service Level Agreement") | html %]:</label>
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<div class="Field">
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[% Data.SLAStrg %]
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<div id="SLAIDError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div>
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<div id="SLAIDServerError" class="TooltipErrorMessage"><p>[% Translate("SLA invalid.") | html %]</p></div>
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</div>
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<div class="Clear"></div>
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[% RenderBlockEnd("SLAMandatory") %]
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[% RenderBlockStart("Owner") %]
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[% IF Data.OwnerMandatory %]
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<label class="Mandatory" for="NewOwnerID"><span class="Marker">*</span>[% Translate("New Owner") | html %]:</label>
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[% ELSE %]
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<label for="NewOwnerID">[% Translate("New Owner") | html %]:</label>
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[% END %]
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<div class="Field">
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[% Data.OwnerStrg %]
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[% IF Data.OwnerMandatory %]
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<div id="NewOwnerIDError" class="TooltipErrorMessage"><p>[% Translate("Please set a new owner!") | html %]</p></div>
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[% END %]
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<div id="NewOwnerIDServerError" class="TooltipErrorMessage"><p>[% Translate("Owner invalid.") | html %]</p></div>
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</div>
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<div class="Clear"></div>
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[% RenderBlockEnd("Owner") %]
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[% RenderBlockStart("OwnerMandatory") %]
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<label class="Mandatory" for="NewOwnerID"><span class="Marker">*</span>[% Translate("New Owner") | html %]:</label>
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<div class="Field">
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[% Data.OwnerStrg %]
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<div id="NewOwnerIDError" class="TooltipErrorMessage"><p>[% Translate("Please set a new owner!") | html %]</p></div>
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<div id="NewOwnerIDServerError" class="TooltipErrorMessage"><p>[% Translate("Owner invalid.") | html %]</p></div>
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</div>
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<div class="Clear"></div>
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[% RenderBlockEnd("OwnerMandatory") %]
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[% RenderBlockStart("Responsible") %]
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[% IF Data.ResponsibleMandatory %]
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<label class="Mandatory" for="NewResponsibleID">
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<span class="Marker">*</span>[% Translate("New Responsible") | html %]:
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</label>
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[% ELSE %]
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<label for="NewResponsibleID">[% Translate("New Responsible") | html %]:</label>
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[% END %]
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<div class="Field">
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[% Data.ResponsibleStrg %]
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[% IF Data.ResponsibleMandatory %]
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<div id="NewResponsibleIDError" class="TooltipErrorMessage"><p>[% Translate("Please set a new responsible!") | html %]</p></div>
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<div id="NewResponsibleIDServerError" class="TooltipErrorMessage"><p>[% Translate("Responsible invalid.") | html %]</p></div>
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[% END %]
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</div>
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<div class="Clear"></div>
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[% RenderBlockEnd("Responsible") %]
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[% RenderBlockStart("ResponsibleMandatory") %]
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<label class="Mandatory" for="NewResponsibleID"><span class="Marker">*</span>[% Translate("New Responsible") | html %]:</label>
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<div class="Field">
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[% Data.ResponsibleStrg %]
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<div id="NewResponsibleIDError" class="TooltipErrorMessage"><p>[% Translate("Please set a new responsible!") | html %]</p></div>
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<div id="NewResponsibleIDServerError" class="TooltipErrorMessage"><p>[% Translate("Responsible invalid.") | html %]</p></div>
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</div>
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<div class="Clear"></div>
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[% RenderBlockEnd("ResponsibleMandatory") %]
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[% RenderBlockStart("State") %]
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[% IF Data.StateMandatory %]
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<label class="Mandatory" for="NewStateID"><span class="Marker">*</span>[% Translate("Next state") | html %]:</label>
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[% ELSE %]
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<label for="NewStateID">[% Translate("Next state") | html %]:</label>
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[% END %]
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<div class="Field">
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[% Data.StateStrg %]
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[% IF Data.StateMandatory %]
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<div id="NewStateIDError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div>
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<div id="NewStateIDServerError" class="TooltipErrorMessage"><p>[% Translate("State invalid.") | html %]</p></div>
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[% END %]
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</div>
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<div class="Clear"></div>
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[% RenderBlockEnd("State") %]
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[% RenderBlockStart("StatePending") %]
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<label>[% Translate("Pending date") | html %]:</label>
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<div class="Field">
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[% Data.DateString %]
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<div id="DayServerError" class="TooltipErrorMessage"><p>[% Translate("Date invalid!") | html %]</p></div>
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<div id="HourServerError" class="TooltipErrorMessage"><p>[% Translate("Date invalid!") | html %]</p></div>
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<p class="FieldExplanation">[% Translate("For all pending* states.") | html %]</p>
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</div>
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<div class="Clear"></div>
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[% RenderBlockEnd("StatePending") %]
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[% RenderBlockStart("Priority") %]
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<label for="NewPriorityID">[% Translate("Priority") | html %]:</label>
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<div class="Field">
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[% Data.PriorityStrg %]
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</div>
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<div class="Clear"></div>
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[% RenderBlockEnd("Priority") %]
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[% RenderBlockStart("TicketTypeDynamicField") %]
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<div class="Row Row_DynamicField_[% Data.Name | html %]">
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[% Data.Label %]
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<div class="Field">
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[% Data.Field %]
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</div>
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<div class="Clear"></div>
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</div>
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[% RenderBlockEnd("TicketTypeDynamicField") %]
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# example of how to use fixed dynamic field blocks for customizations
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# Note: Field1 and Field2 are the names of the fields and had to be replaced with the actual
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# field names
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#[% RenderBlockStart("DynamicField_Field1") %]
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# <div class="Row Row_DynamicField_[% Data.Name | html %]">
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# [% Data.Label %]
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# <div class="Field">
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# [% Data.Field %]
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# </div>
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# <div class="Clear"></div>
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# </div>
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#[% RenderBlockEnd("DynamicField_Field1") %]
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#[% RenderBlockStart("DynamicField_Field2") %]
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# <div class="Row Row_DynamicField_[% Data.Name | html %]">
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# [% Data.Label %]
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# <div class="Field">
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# [% Data.Field %]
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# </div>
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# <div class="Clear"></div>
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# </div>
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#[% RenderBlockEnd("DynamicField_Field2") %]
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</fieldset>
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</div>
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</div>
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[% RenderBlockEnd("WidgetTicketActions") %]
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[% RenderBlockStart("WidgetArticle") %]
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<div class="WidgetSimple [% Data.WidgetStatus | html %]" id="WidgetArticle">
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<div class="Header">
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<div class="WidgetAction Toggle">
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<a href="#" title="[% Translate("Toggle this widget") | html %]"><i class="fa fa-caret-right"></i><i class="fa fa-caret-down"></i></a>
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</div>
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<h2>[% Translate("Add Article") | html %]</h2>
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</div>
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<div class="Content">
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<fieldset class="TableLike FixedLabel">
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[% IF Data.WidgetStatus == 'Expanded' %]
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<input type="hidden" id="CreateArticle" name="CreateArticle" value="1" />
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[% ELSE %]
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<label for="CreateArticle">[% Translate("Create an Article") | html %]:</label>
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<div class="Field">
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<input type="checkbox" id="CreateArticle" name="CreateArticle" value="1" [% IF Data.CreateArticle %] checked="checked"[% END %] />
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</div>
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<div class="Clear"></div>
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[% END %]
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</fieldset>
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[% RenderBlockStart("InformAdditionalAgents") %]
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<fieldset class="TableLike FixedLabel">
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[% RenderBlockStart("InformAgent") %]
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<label for="InformUserID">[% Translate("Inform agents") | html %]:</label>
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<div class="Field">
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[% Data.OptionStrg %]
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</div>
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<div class="Clear"></div>
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[% RenderBlockEnd("InformAgent") %]
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[% RenderBlockStart("InvolvedAgent") %]
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<label for="InvolvedUserID">[% Translate("Inform involved agents") | html %]:</label>
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<div class="Field">
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[% Data.InvolvedAgentStrg %]
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</div>
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<div class="Clear"></div>
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[% RenderBlockEnd("InvolvedAgent") %]
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<div class="Field">
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<p class="FieldExplanation">
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[% Translate("Here you can select additional agents which should receive a notification regarding the new article.") | html %]
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</p>
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</div>
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</fieldset>
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[% RenderBlockEnd("InformAdditionalAgents") %]
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[% RenderBlockStart("InformAgentsWithoutSelection") %]
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<fieldset class="TableLike FixedLabel">
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<label>[% Translate("Text will also be received by") | html %]:</label>
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<div class="Field">
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<input type="hidden" name="UserListWithoutSelection" value="[% Data.UserListWithoutSelection | html %]" />
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[% RenderBlockStart("InformAgentsWithoutSelectionSingleUser") %]
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<span title="[% Data.UserEmail %]">[% Data.UserFullname %]</span>[% RenderBlockStart("InformAgentsWithoutSelectionSingleUserSeparator") %],[% RenderBlockEnd("InformAgentsWithoutSelectionSingleUserSeparator") %]
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[% RenderBlockEnd("InformAgentsWithoutSelectionSingleUser") %]
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</div>
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<div class="Clear"></div>
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</fieldset>
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[% RenderBlockEnd("InformAgentsWithoutSelection") %]
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<fieldset class="TableLike FixedLabel">
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[% RenderBlockStart("SubjectLabel") %]
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<label for="Subject">[% Translate("Subject") | html %]:</label>
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[% RenderBlockEnd("SubjectLabel") %]
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[% RenderBlockStart("SubjectLabelMandatory") %]
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<label class="Mandatory" for="Subject"><span class="Marker">*</span>[% Translate("Subject") | html %]:</label>
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[% RenderBlockEnd("SubjectLabelMandatory") %]
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<div class="Field">
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<input type="text" id="Subject" name="Subject" value="[% Data.Subject | html %]" class="W75pc Validate [% Data.SubjectInvalid %] [% Data.SubjectRequired %]"/>
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<div id="SubjectError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div>
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<div id="SubjectServerError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div>
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</div>
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<div class="Clear"></div>
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[% RenderBlockStart("TicketOptions") %]
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<label>[% Translate("Options") | html %]:</label>
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<div class="Field">
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<!-- OutputFilterHook_TicketOptionsBegin -->
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<!-- OutputFilterHook_TicketOptionsEnd -->
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</div>
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<div class="Clear"></div>
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[% RenderBlockEnd("TicketOptions") %]
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<!-- OutputFilterHook_NoTicketOptionsFallback -->
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[% RenderBlockStart("StandardTemplate") %]
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<label for="StandardTemplateID">[% Translate("Text Template") | html %]:</label>
|
|
<div class="Field">
|
|
[% Data.StandardTemplateStrg %]
|
|
<p class="FieldExplanation">[% Translate("Setting a template will overwrite any text or attachment.") | html %]</p>
|
|
</div>
|
|
<div class="Clear"></div>
|
|
[% RenderBlockEnd("StandardTemplate") %]
|
|
|
|
[% RenderBlockStart("RichTextLabel") %]
|
|
<label for="RichText">[% Translate("Text") | html %]:</label>
|
|
[% RenderBlockEnd("RichTextLabel") %]
|
|
[% RenderBlockStart("RichTextLabelMandatory") %]
|
|
<label class="Mandatory" for="RichText"><span class="Marker">*</span>[% Translate("Text") | html %]:</label>
|
|
[% RenderBlockEnd("RichTextLabelMandatory") %]
|
|
|
|
<div id="RichTextField" class="RichTextField">
|
|
<textarea id="RichText" class="RichText Validate [% Data.BodyInvalid %] [% Data.BodyRequired %]" name="Body" rows="15" cols="[% Config("Ticket::Frontend::TextAreaNote") %]">[% Data.Body | html %]</textarea>
|
|
<div id="RichTextError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div>
|
|
<div id="RichTextServerError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div>
|
|
</div>
|
|
<div class="Clear"></div>
|
|
|
|
<label>[% Translate("Attachments") | html %]:</label>
|
|
<div class="Field">
|
|
[% INCLUDE "FormElements/AttachmentList.tt" %]
|
|
</div>
|
|
<div class="Clear"></div>
|
|
|
|
<label for="IsVisibleForCustomer">[% Translate("Is visible for customer") | html %]:</label>
|
|
<div class="Field">
|
|
<input type="checkbox" name="IsVisibleForCustomer" id="IsVisibleForCustomer"
|
|
[% IF Data.IsVisibleForCustomer %]checked="checked" [% END %]/>
|
|
</div>
|
|
<div class="Clear"></div>
|
|
|
|
[% RenderBlockStart("TimeUnitsLabel") %]
|
|
<label for="TimeUnits">[% Translate("Time units") | html %] [% Translate(Config("Ticket::Frontend::TimeUnits")) | html %]:</label>
|
|
[% RenderBlockEnd("TimeUnitsLabel") %]
|
|
[% RenderBlockStart("TimeUnitsLabelMandatory") %]
|
|
<label class="Mandatory" for="TimeUnits"><span class="Marker">*</span>[% Translate("Time units") | html %] [% Translate(Config("Ticket::Frontend::TimeUnits")) | html %]:</label>
|
|
[% RenderBlockEnd("TimeUnitsLabelMandatory") %]
|
|
[% RenderBlockStart("TimeUnits") %]
|
|
<div class="Field">
|
|
<input type="text" name="TimeUnits" id="TimeUnits" value="[% Data.TimeUnits | html %]" class="W50pc Validate_TimeUnits [% Data.TimeUnitsRequired | html %] [% Data.TimeUnitsInvalid | html %]"/>
|
|
<div id="TimeUnitsError" class="TooltipErrorMessage"><p>[% Translate("Invalid time!") | html %]</p></div>
|
|
<div id="TimeUnitsServerError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div>
|
|
</div>
|
|
<div class="Clear"></div>
|
|
[% RenderBlockEnd("TimeUnits") %]
|
|
|
|
[% RenderBlockStart("ArticleTypeDynamicField") %]
|
|
<div class="Row Row_DynamicField_[% Data.Name | html %]">
|
|
[% Data.Label %]
|
|
<div class="Field">
|
|
[% Data.Field %]
|
|
[% RenderBlockStart("ArticleTypeDynamicFieldError") %]
|
|
<div id="DynamicField_[% Data.Name %]Error" class="TooltipErrorMessage">
|
|
<p>[% Translate("This field is required.") | html %]</p>
|
|
</div>
|
|
[% RenderBlockEnd("ArticleTypeDynamicFieldError") %]
|
|
</div>
|
|
<div class="Clear"></div>
|
|
</div>
|
|
[% RenderBlockEnd("ArticleTypeDynamicField") %]
|
|
|
|
</fieldset>
|
|
</div>
|
|
</div>
|
|
[% RenderBlockEnd("WidgetArticle") %]
|
|
|
|
</div>
|
|
<div class="Footer">
|
|
<button class="CallForAction Primary" id="submitRichText" accesskey="g" title="[% Translate("Submit") | html %] (g)" type="submit" value="[% Translate("Submit") | html %]">
|
|
<span><i class="fa fa-check-square-o"></i> [% Translate("Submit") | html %]</span>
|
|
</button>
|
|
[% INCLUDE "FormElements/DraftButtons.tt" %]
|
|
</div>
|
|
</div>
|
|
</form>
|
|
[% RenderBlockEnd("Properties") %]
|