# --
# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
package Kernel::System::StandardTemplate;
use strict;
use warnings;
our @ObjectDependencies = (
'Kernel::System::Cache',
'Kernel::System::DB',
'Kernel::System::Log',
'Kernel::System::Valid',
);
=head1 NAME
Kernel::System::StandardTemplate - standard template lib
=head1 DESCRIPTION
All standard template functions. E. g. to add standard template or other functions.
=head1 PUBLIC INTERFACE
=head2 new()
create an object
my $StandardTemplateObject = $Kernel::OM->Get('Kernel::System::StandardTemplate');
=cut
sub new {
my ( $Type, %Param ) = @_;
# allocate new hash for object
my $Self = {};
bless( $Self, $Type );
return $Self;
}
=head2 StandardTemplateAdd()
add new standard template
my $ID = $StandardTemplateObject->StandardTemplateAdd(
Name => 'New Standard Template',
Template => 'Thank you for your email.',
ContentType => 'text/plain; charset=utf-8',
TemplateType => 'Answer', # or 'Forward' or 'Create'
ValidID => 1,
UserID => 123,
);
=cut
sub StandardTemplateAdd {
my ( $Self, %Param ) = @_;
# check needed stuff
for (qw(Name ValidID Template ContentType UserID TemplateType)) {
if ( !defined( $Param{$_} ) ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => "Need $_!"
);
return;
}
}
# check if a standard template with this name already exists
if ( $Self->NameExistsCheck( Name => $Param{Name} ) ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => "A standard template with the name '$Param{Name}' already exists.",
);
return;
}
# get database object
my $DBObject = $Kernel::OM->Get('Kernel::System::DB');
# sql
return if !$DBObject->Do(
SQL => '
INSERT INTO standard_template (name, valid_id, comments, text,
content_type, create_time, create_by, change_time, change_by, template_type)
VALUES (?, ?, ?, ?, ?, current_timestamp, ?, current_timestamp, ?, ?)',
Bind => [
\$Param{Name}, \$Param{ValidID}, \$Param{Comment}, \$Param{Template},
\$Param{ContentType}, \$Param{UserID}, \$Param{UserID}, \$Param{TemplateType},
],
);
return if !$DBObject->Prepare(
SQL => 'SELECT id FROM standard_template WHERE name = ? AND change_by = ?',
Bind => [ \$Param{Name}, \$Param{UserID}, ],
);
my $ID;
while ( my @Row = $DBObject->FetchrowArray() ) {
$ID = $Row[0];
}
# clear queue cache, due to Queue <-> Template relations
$Kernel::OM->Get('Kernel::System::Cache')->CleanUp(
Type => 'Queue',
);
return $ID;
}
=head2 StandardTemplateGet()
get standard template attributes
my %StandardTemplate = $StandardTemplateObject->StandardTemplateGet(
ID => 123,
);
Returns:
%StandardTemplate = (
ID => '123',
Name => 'Simple remplate',
Comment => 'Some comment',
Template => 'Template content',
ContentType => 'text/plain',
TemplateType => 'Answer',
ValidID => '1',
CreateTime => '2010-04-07 15:41:15',
CreateBy => '321',
ChangeTime => '2010-04-07 15:59:45',
ChangeBy => '223',
);
=cut
sub StandardTemplateGet {
my ( $Self, %Param ) = @_;
# check needed stuff
if ( !$Param{ID} ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => 'Need ID!'
);
return;
}
# get database object
my $DBObject = $Kernel::OM->Get('Kernel::System::DB');
# sql
return if !$DBObject->Prepare(
SQL => '
SELECT name, valid_id, comments, text, content_type, create_time, create_by,
change_time, change_by ,template_type
FROM standard_template
WHERE id = ?',
Bind => [ \$Param{ID} ],
);
my %Data;
while ( my @Data = $DBObject->FetchrowArray() ) {
%Data = (
ID => $Param{ID},
Name => $Data[0],
Comment => $Data[2],
Template => $Data[3],
ContentType => $Data[4] || 'text/plain',
ValidID => $Data[1],
CreateTime => $Data[5],
CreateBy => $Data[6],
ChangeTime => $Data[7],
ChangeBy => $Data[8],
TemplateType => $Data[9],
);
}
return %Data;
}
=head2 StandardTemplateDelete()
delete a standard template
$StandardTemplateObject->StandardTemplateDelete(
ID => 123,
);
=cut
sub StandardTemplateDelete {
my ( $Self, %Param ) = @_;
# check needed stuff
if ( !$Param{ID} ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => 'Need ID!'
);
return;
}
# get database object
my $DBObject = $Kernel::OM->Get('Kernel::System::DB');
# delete queue<->std template relation
return if !$DBObject->Do(
SQL => 'DELETE FROM queue_standard_template WHERE standard_template_id = ?',
Bind => [ \$Param{ID} ],
);
# delete attachment<->std template relation
return if !$DBObject->Do(
SQL => 'DELETE FROM standard_template_attachment WHERE standard_template_id = ?',
Bind => [ \$Param{ID} ],
);
# sql
return if !$DBObject->Do(
SQL => 'DELETE FROM standard_template WHERE id = ?',
Bind => [ \$Param{ID} ],
);
# clear queue cache, due to Queue <-> Template relations
$Kernel::OM->Get('Kernel::System::Cache')->CleanUp(
Type => 'Queue',
);
return 1;
}
=head2 StandardTemplateUpdate()
update standard template attributes
$StandardTemplateObject->StandardTemplateUpdate(
ID => 123,
Name => 'New Standard Template',
Template => 'Thank you for your email.',
ContentType => 'text/plain; charset=utf-8',
TemplateType => 'Answer',
ValidID => 1,
UserID => 123,
);
=cut
sub StandardTemplateUpdate {
my ( $Self, %Param ) = @_;
# check needed stuff
for (qw(ID Name ValidID TemplateType ContentType UserID TemplateType)) {
if ( !defined( $Param{$_} ) ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => "Need $_!"
);
return;
}
}
# check if a standard template with this name already exists
if (
$Self->NameExistsCheck(
Name => $Param{Name},
ID => $Param{ID}
)
)
{
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => "A standard template with the name '$Param{Name}' already exists.",
);
return;
}
# sql
return if !$Kernel::OM->Get('Kernel::System::DB')->Do(
SQL => '
UPDATE standard_template
SET name = ?, text = ?, content_type = ?, comments = ?, valid_id = ?,
change_time = current_timestamp, change_by = ? ,template_type = ?
WHERE id = ?',
Bind => [
\$Param{Name}, \$Param{Template}, \$Param{ContentType}, \$Param{Comment},
\$Param{ValidID}, \$Param{UserID}, \$Param{TemplateType}, \$Param{ID},
],
);
# clear queue cache, due to Queue <-> Template relations
$Kernel::OM->Get('Kernel::System::Cache')->CleanUp(
Type => 'Queue',
);
return 1;
}
=head2 StandardTemplateLookup()
return the name or the standard template id
my $StandardTemplateName = $StandardTemplateObject->StandardTemplateLookup(
StandardTemplateID => 123,
);
or
my $StandardTemplateID = $StandardTemplateObject->StandardTemplateLookup(
StandardTemplate => 'Std Template Name',
);
=cut
sub StandardTemplateLookup {
my ( $Self, %Param ) = @_;
# check needed stuff
if ( !$Param{StandardTemplate} && !$Param{StandardTemplateID} ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => 'Got no StandardTemplate or StandardTemplateID!'
);
return;
}
# check if we ask the same request?
if ( $Param{StandardTemplateID} && $Self->{"StandardTemplateLookup$Param{StandardTemplateID}"} )
{
return $Self->{"StandardTemplateLookup$Param{StandardTemplateID}"};
}
if ( $Param{StandardTemplate} && $Self->{"StandardTemplateLookup$Param{StandardTemplate}"} ) {
return $Self->{"StandardTemplateLookup$Param{StandardTemplate}"};
}
# get data
my $SQL;
my $Suffix;
my @Bind;
if ( $Param{StandardTemplate} ) {
$Suffix = 'StandardTemplateID';
$SQL = 'SELECT id FROM standard_template WHERE name = ?';
@Bind = ( \$Param{StandardTemplate} );
}
else {
$Suffix = 'StandardTemplate';
$SQL = 'SELECT name FROM standard_template WHERE id = ?';
@Bind = ( \$Param{StandardTemplateID} );
}
# get database object
my $DBObject = $Kernel::OM->Get('Kernel::System::DB');
return if !$DBObject->Prepare(
SQL => $SQL,
Bind => \@Bind,
);
while ( my @Row = $DBObject->FetchrowArray() ) {
# store result
$Self->{"StandardTemplate$Suffix"} = $Row[0];
}
# check if data exists
if ( !exists $Self->{"StandardTemplate$Suffix"} ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => "Found no \$$Suffix!"
);
return;
}
return $Self->{"StandardTemplate$Suffix"};
}
=head2 StandardTemplateList()
get all valid standard templates
my %StandardTemplates = $StandardTemplateObject->StandardTemplateList();
Returns:
%StandardTemplates = (
1 => 'Some Name',
2 => 'Some Name2',
3 => 'Some Name3',
);
get all standard templates
my %StandardTemplates = $StandardTemplateObject->StandardTemplateList(
Valid => 0,
);
Returns:
%StandardTemplates = (
1 => 'Some Name',
2 => 'Some Name2',
);
get standard templates from a certain type
my %StandardTemplates = $StandardTemplateObject->StandardTemplateList(
Valid => 0,
Type => 'Answer',
);
Returns:
%StandardTemplates = (
1 => 'Answer - Some Name',
);
=cut
sub StandardTemplateList {
my ( $Self, %Param ) = @_;
my $Valid = 1;
if ( defined $Param{Valid} && $Param{Valid} eq '0' ) {
$Valid = 0;
}
my $SQL = '
SELECT id, name
FROM standard_template';
if ($Valid) {
$SQL .= ' WHERE valid_id IN (' . join ', ',
$Kernel::OM->Get('Kernel::System::Valid')->ValidIDsGet() . ')';
}
my @Bind;
if ( defined $Param{Type} && $Param{Type} ne '' ) {
if ($Valid) {
$SQL .= ' AND';
}
else {
$SQL .= ' WHERE';
}
$SQL .= ' template_type = ?';
push @Bind, \$Param{Type};
}
# get database object
my $DBObject = $Kernel::OM->Get('Kernel::System::DB');
return if !$DBObject->Prepare(
SQL => $SQL,
Bind => \@Bind,
);
my %Data;
while ( my @Row = $DBObject->FetchrowArray() ) {
$Data{ $Row[0] } = $Row[1];
}
return %Data;
}
=head2 NameExistsCheck()
return 1 if another standard template with this name already exists
$Exist = $StandardTemplateObject->NameExistsCheck(
Name => 'Some::Template',
ID => 1, # optional
);
=cut
sub NameExistsCheck {
my ( $Self, %Param ) = @_;
# get database object
my $DBObject = $Kernel::OM->Get('Kernel::System::DB');
return if !$DBObject->Prepare(
SQL => 'SELECT id FROM standard_template WHERE name = ?',
Bind => [ \$Param{Name} ],
);
# fetch the result
my $Flag;
while ( my @Row = $DBObject->FetchrowArray() ) {
if ( !$Param{ID} || $Param{ID} ne $Row[0] ) {
$Flag = 1;
}
}
if ($Flag) {
return 1;
}
return 0;
}
1;
=head1 TERMS AND CONDITIONS
This software is part of the OTRS project (L).
This software comes with ABSOLUTELY NO WARRANTY. For details, see
the enclosed file COPYING for license information (GPL). If you
did not receive this file, see L.
=cut