# --
# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
package Kernel::System::Console::Command::Maint::Ticket::Dump;
use strict;
use warnings;
use parent qw(Kernel::System::Console::BaseCommand);
our @ObjectDependencies = (
'Kernel::Output::HTML::Layout',
'Kernel::System::CommunicationChannel',
'Kernel::System::Ticket',
'Kernel::System::Ticket::Article',
);
sub Configure {
my ( $Self, %Param ) = @_;
$Self->Description('Print a ticket and its articles to the console.');
$Self->AddOption(
Name => 'article-limit',
Description => "Maximum number of articles to print.",
Required => 0,
HasValue => 1,
ValueRegex => qr/\d+/smx,
);
$Self->AddArgument(
Name => 'ticket-id',
Description => "ID of the ticket to be printed.",
Required => 1,
ValueRegex => qr/\d+/smx,
);
return;
}
sub Run {
my ( $Self, %Param ) = @_;
my %Ticket = $Kernel::OM->Get('Kernel::System::Ticket')->TicketGet(
TicketID => $Self->GetArgument('ticket-id'),
DynamicFields => 0,
);
if ( !%Ticket ) {
$Self->PrintError("Could not find ticket.");
return $Self->ExitCodeError();
}
$Self->Print( "" . ( '=' x 69 ) . "\n" );
KEY:
for my $Key (qw(TicketNumber TicketID Title Created Queue State Priority Lock CustomerID CustomerUserID)) {
next KEY if !$Ticket{$Key};
$Self->Print( sprintf( "%-20s %s\n", "$Key:", $Ticket{$Key} ) );
}
$Self->Print( "" . ( '-' x 69 ) . "\n" );
my $ArticleObject = $Kernel::OM->Get('Kernel::System::Ticket::Article');
# get article index
my @MetaArticles = $ArticleObject->ArticleList(
TicketID => $Self->GetArgument('ticket-id'),
);
$Kernel::OM->ObjectParamAdd(
'Kernel::Output::HTML::Layout' => {
UserID => 1,
},
);
## nofilter(TidyAll::Plugin::OTRS::Perl::LayoutObject)
my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
my $Counter = 1;
my $ArticleLimit = $Self->GetOption('article-limit');
META_ARTICLE:
for my $MetaArticle (@MetaArticles) {
last META_ARTICLE if defined $ArticleLimit && $ArticleLimit < $Counter;
# get article data
my %Article = $ArticleObject->BackendForArticle( %{$MetaArticle} )->ArticleGet(
%{$MetaArticle},
DynamicFields => 0,
);
next META_ARTICLE if !%Article;
my %CommunicationChannel = $Kernel::OM->Get('Kernel::System::CommunicationChannel')->ChannelGet(
ChannelID => $Article{CommunicationChannelID},
);
$Article{Channel} = $CommunicationChannel{ChannelName};
KEY:
for my $Key (qw(ArticleID CreateTime SenderType Channel)) {
next KEY if !$Article{$Key};
$Self->Print( sprintf( "%-20s %s\n", "$Key:", $Article{$Key} ) );
}
my %ArticleFields = $LayoutObject->ArticleFields(%Article);
for my $ArticleFieldKey (
sort { $ArticleFields{$a}->{Prio} <=> $ArticleFields{$b}->{Prio} }
keys %ArticleFields
)
{
my %ArticleField = %{ $ArticleFields{$ArticleFieldKey} // {} };
$Self->Print( sprintf( "%-20s %s\n", "$ArticleField{Label}:", $ArticleField{Value} ) );
}
$Self->Print( "" . ( '-' x 69 ) . "\n" );
my $ArticlePreview = $LayoutObject->ArticlePreview(
%Article,
ResultType => 'plain',
);
$Self->Print("$ArticlePreview\n");
$Self->Print( "" . ( '-' x 69 ) . "\n" );
}
continue {
$Counter++;
}
return $Self->ExitCodeOk();
}
1;