# -- # Copyright (C) 2001-2019 OTRS AG, https://otrs.com/ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt. # -- package Kernel::Output::HTML::ArticleAction::AgentTicketCompose; use strict; use warnings; use Kernel::Language qw(Translatable); our @ObjectDependencies = ( 'Kernel::Config', 'Kernel::Output::HTML::Layout', 'Kernel::System::Log', 'Kernel::System::Queue', 'Kernel::System::SystemAddress', 'Kernel::System::Ticket', ); sub new { my ( $Type, %Param ) = @_; # allocate new hash for object my $Self = {}; bless( $Self, $Type ); return $Self; } # optional AclActionLookup sub CheckAccess { my ( $Self, %Param ) = @_; # Check needed stuff. for my $Needed (qw(Ticket Article ChannelName UserID)) { if ( !$Param{$Needed} ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "Need $Needed!", ); return; } } if ( $Param{ChannelName} eq 'Internal' && $Param{Article}->{SenderType} eq 'agent' ) { # skip notes return; } if ( $Param{ChannelName} eq 'Email' && $Param{Article}->{SenderType} eq 'system' ) { # skip email notifications return; } my $ConfigObject = $Kernel::OM->Get('Kernel::Config'); # check if module is registered return if !$ConfigObject->Get('Frontend::Module')->{AgentTicketCompose}; # check Acl return if !$Param{AclActionLookup}->{AgentTicketCompose}; my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket'); my $Config = $ConfigObject->Get('Ticket::Frontend::AgentTicketCompose'); if ( $Config->{Permission} ) { my $Ok = $TicketObject->TicketPermission( Type => $Config->{Permission}, TicketID => $Param{Ticket}->{TicketID}, UserID => $Param{UserID}, LogNo => 1, ); return if !$Ok; } if ( $Config->{RequiredLock} ) { my $Locked = $TicketObject->TicketLockGet( TicketID => $Param{Ticket}->{TicketID} ); if ($Locked) { my $AccessOk = $TicketObject->OwnerCheck( TicketID => $Param{Ticket}->{TicketID}, OwnerID => $Param{UserID}, ); return if !$AccessOk; } } return 1; } sub GetConfig { my ( $Self, %Param ) = @_; # Check needed stuff. for my $Needed (qw(Ticket Article StandardTemplates Type UserID)) { if ( !$Param{$Needed} ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "Need $Needed!", ); return; } } my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout'); # get StandardResponsesStrg # my %StandardResponseHash = %{ $Param{StandardResponses} || {} }; my %StandardResponseHash = %{ $Param{StandardTemplates}->{Answer} || {} }; # get revers StandardResponseHash because we need to sort by Values # from %ReverseStandardResponseHash we get value of Key by %StandardResponseHash Value # and @StandardResponseArray is created as array of hashes with elements Key and Value my %ReverseStandardResponseHash = reverse %StandardResponseHash; my @StandardResponseArray = map { { Key => $ReverseStandardResponseHash{$_}, Value => $_ } } sort values %StandardResponseHash; # use this array twice (also for Reply All), so copy it first my @StandardResponseArrayReplyAll = @StandardResponseArray; # build HTML string my $StandardResponsesStrg = $LayoutObject->BuildSelection( Name => 'ResponseID', ID => 'ResponseID' . $Param{Article}->{ArticleID}, Class => 'Modernize Small', Data => \@StandardResponseArray, PossibleNone => 1, ); my @MenuItems; push @MenuItems, { ItemType => 'Dropdown', DropdownType => 'Reply', StandardResponsesStrg => $StandardResponsesStrg, Name => Translatable('Reply'), Class => 'AsPopup PopupType_TicketAction', Action => 'AgentTicketCompose', FormID => 'Reply' . $Param{Article}->{ArticleID}, ResponseElementID => 'ResponseID' . $Param{Article}->{ArticleID}, Type => $Param{Type}, }; # check if reply all is needed my $Recipients = ''; KEY: for my $Key (qw(From To Cc)) { next KEY if !$Param{Article}->{$Key}; if ($Recipients) { $Recipients .= ', '; } $Recipients .= $Param{Article}->{$Key}; } my $RecipientCount = 0; if ($Recipients) { my $EmailParser = Kernel::System::EmailParser->new( %{$Self}, Mode => 'Standalone', ); my @Addresses = $EmailParser->SplitAddressLine( Line => $Recipients ); ADDRESS: for my $Address (@Addresses) { my $Email = $EmailParser->GetEmailAddress( Email => $Address ); next ADDRESS if !$Email; my $IsLocal = $Kernel::OM->Get('Kernel::System::SystemAddress')->SystemAddressIsLocalAddress( Address => $Email, ); next ADDRESS if $IsLocal; $RecipientCount++; } } if ( $RecipientCount > 1 ) { $StandardResponsesStrg = $LayoutObject->BuildSelection( Name => 'ResponseID', ID => 'ResponseIDAll' . $Param{Article}->{ArticleID}, Class => 'Modernize Small', Data => \@StandardResponseArrayReplyAll, PossibleNone => 1, ); push @MenuItems, { ItemType => 'Dropdown', DropdownType => 'Reply', StandardResponsesStrg => $StandardResponsesStrg, Name => Translatable('Reply All'), Class => 'AsPopup PopupType_TicketAction', Action => 'AgentTicketCompose', FormID => 'ReplyAll' . $Param{Article}->{ArticleID}, ReplyAll => 1, ResponseElementID => 'ResponseIDAll' . $Param{Article}->{ArticleID}, Type => $Param{Type}, }; } return @MenuItems; } 1;