Frontend module registration for the AdminITSMCIPAllocate configuration in the admin area. Frontend::Admin::ModuleRegistration admin Manage priority matrix. Criticality ↔ Impact ↔ Priority Admin Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader ITSM.Table.css Main menu item registration. Frontend::Admin::ModuleRegistration::MainMenu Admin area navigation for the agent interface. Frontend::Admin::ModuleRegistration::AdminOverview admin Kernel::Output::HTML::NavBar::ModuleAdmin Criticality ↔ Impact ↔ Priority Ticket Manage the criticality - impact - priority matrix. fa-table Set the type and direction of links to be used to calculate the incident state. The key is the name of the link type (as defined in LinkObject::Type), and the value is the direction of the IncidentLinkType that should be followed to calculate the incident state. For example if the IncidentLinkType is set to 'DependsOn', and the Direction is 'Source', only 'Depends on' links will be followed (and not the opposite link 'Required for') to calculate the incident state. You can add more link types ad directions as you like, e.g. 'Includes' with the direction 'Target'. All link types defined in the sysconfig options LinkObject::Type are possible and the direction can be 'Source', 'Target', or 'Both'. IMPORTANT: AFTER YOU MAKE CHANGES TO THIS SYSCONFIG OPTION YOU NEED TO RUN THE CONSOLE COMMAND bin/otrs.Console.pl Admin::ITSM::IncidentState::Recalculate SO THAT ALL INCIDENT STATES WILL BE RECALCULATED BASED ON THE NEW SETTINGS! Core::ITSMCore Both Source Target This setting defines the link type 'AlternativeTo'. If the source name and the target name contain the same value, the resulting link is a non-directional one. If the values are different, the resulting link is a directional link. Core::LinkObject Alternative to Alternative to This setting defines the link type 'ConnectedTo'. If the source name and the target name contain the same value, the resulting link is a non-directional one. If the values are different, the resulting link is a directional link. Core::LinkObject Connected to Connected to This setting defines the link type 'DependsOn'. If the source name and the target name contain the same value, the resulting link is a non-directional one. If the values are different, the resulting link is a directional link. Core::LinkObject Depends on Required for This setting defines the link type 'Includes'. If the source name and the target name contain the same value, the resulting link is a non-directional one. If the values are different, the resulting link is a directional link. Core::LinkObject Includes Part of This setting defines the link type 'RelevantTo'. If the source name and the target name contain the same value, the resulting link is a non-directional one. If the values are different, the resulting link is a directional link. Core::LinkObject Relevant to Relevant to This setting defines that a 'ITSMConfigItem' object can be linked with other 'ITSMConfigItem' objects using the 'AlternativeTo' link type. Core::LinkObject ITSMConfigItem ITSMConfigItem AlternativeTo This setting defines that a 'ITSMConfigItem' object can be linked with other 'ITSMConfigItem' objects using the 'ConnectedTo' link type. Core::LinkObject ITSMConfigItem ITSMConfigItem ConnectedTo This setting defines that a 'ITSMConfigItem' object can be linked with other 'ITSMConfigItem' objects using the 'DependsOn' link type. Core::LinkObject ITSMConfigItem ITSMConfigItem DependsOn This setting defines that a 'ITSMConfigItem' object can be linked with other 'ITSMConfigItem' objects using the 'Includes' link type. Core::LinkObject ITSMConfigItem ITSMConfigItem Includes This setting defines that a 'ITSMConfigItem' object can be linked with other 'ITSMConfigItem' objects using the 'RelevantTo' link type. Core::LinkObject ITSMConfigItem ITSMConfigItem RelevantTo This setting defines that a 'ITSMConfigItem' object can be linked with 'Ticket' objects using the 'AlternativeTo' link type. Core::LinkObject ITSMConfigItem Ticket AlternativeTo This setting defines that a 'ITSMConfigItem' object can be linked with 'Ticket' objects using the 'DependsOn' link type. Core::LinkObject ITSMConfigItem Ticket DependsOn This setting defines that a 'ITSMConfigItem' object can be linked with 'Ticket' objects using the 'RelevantTo' link type. Core::LinkObject ITSMConfigItem Ticket RelevantTo This setting defines that a 'ITSMConfigItem' object can be linked with 'Service' objects using the 'AlternativeTo' link type. Core::LinkObject ITSMConfigItem Service AlternativeTo This setting defines that a 'ITSMConfigItem' object can be linked with 'Service' objects using the 'DependsOn' link type. Core::LinkObject ITSMConfigItem Service DependsOn This setting defines that a 'ITSMConfigItem' object can be linked with 'Service' objects using the 'RelevantTo' link type. Core::LinkObject ITSMConfigItem Service RelevantTo This setting defines that a 'ITSMConfigItem' object can be linked with 'FAQ' objects using the 'Normal' link type. Core::LinkObject ITSMConfigItem FAQ Normal This setting defines that a 'ITSMConfigItem' object can be linked with 'FAQ' objects using the 'ParentChild' link type. Core::LinkObject ITSMConfigItem FAQ ParentChild This setting defines that a 'ITSMConfigItem' object can be linked with 'FAQ' objects using the 'RelevantTo' link type. Core::LinkObject ITSMConfigItem FAQ RelevantTo This setting defines that a 'Service' object can be linked with 'FAQ' objects using the 'Normal' link type. Core::LinkObject Service FAQ Normal This setting defines that a 'Service' object can be linked with 'FAQ' objects using the 'ParentChild' link type. Core::LinkObject Service FAQ ParentChild This setting defines that a 'Service' object can be linked with 'FAQ' objects using the 'RelevantTo' link type. Core::LinkObject Service FAQ RelevantTo This setting defines that a 'ITSMWorkOrder' object can be linked with 'Service' objects using the 'Normal' link type. Core::LinkObject ITSMWorkOrder Service Normal This setting defines that a 'ITSMWorkOrder' object can be linked with 'Service' objects using the 'DependsOn' link type. Core::LinkObject ITSMWorkOrder Service DependsOn This setting defines that a 'ITSMWorkOrder' object can be linked with 'ITSMConfigItem' objects using the 'Normal' link type. Core::LinkObject ITSMWorkOrder ITSMConfigItem Normal This setting defines that a 'ITSMWorkOrder' object can be linked with 'ITSMConfigItem' objects using the 'DependsOn' link type. Core::LinkObject ITSMWorkOrder ITSMConfigItem DependsOn This setting defines that a 'ITSMWorkOrder' object can be linked with 'Ticket' objects using the 'Normal' link type. Core::LinkObject ITSMWorkOrder Ticket Normal This setting defines that a 'ITSMChange' object can be linked with 'Ticket' objects using the 'Normal' link type. Core::LinkObject ITSMChange Ticket Normal Width of ITSM textareas. Frontend::Agent 78 Parameters for the incident states in the preference view. Core::GeneralCatalog Kernel::Output::HTML::GeneralCatalogPreferences::Generic ITSM::Core::IncidentState Incident State Type Warning Operational Incident Functionality Option List of CSS files to always be loaded for the agent interface. Frontend::Base::Loader ITSM.Agent.Default.css ITSM.Agent.Search.css List of JS files to always be loaded for the agent interface. Frontend::Base::Loader ITSM.Agent.CustomerSearch.js