# --
# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
[% RenderBlockStart("DocumentActionRow") %]
<ul class="Actions">
[% RenderBlockStart("DocumentActionRowBulk") %]
    <li id="BulkAction" class="AlwaysPresent Inactive [% Data.CSS | html %]"><a href="#">[% Translate(Data.Name) | html %]</a></li>
[% RenderBlockEnd("DocumentActionRowBulk") %]

[% RenderBlockStart("DocumentActionRowLastColumnFilter") %]
    <li class=""><a href="[% Env("Baselink") %]Action=[% Env("Action") %];DeleteFilters=DeleteFilters">[% Translate("Reset overview") | html %]</a></li>
[% RenderBlockEnd("DocumentActionRowLastColumnFilter") %]

[% RenderBlockStart("DocumentActionRowItem") %]
    <li class="[% Data.CSS | html %]"><a href="#">[% Translate(Data.Name) | html %]</a></li>
[% RenderBlockEnd("DocumentActionRowItem") %]
</ul>
[% RenderBlockEnd("DocumentActionRow") %]

[% RenderBlockStart("DocumentContent") %]
<div id="OverviewBody" class="Overview TicketList">
[% RenderBlockStart("NoTicketFound") %]
    <div id="EmptyMessageSmall">
        [% Translate("No ticket data found.") | html %]
    </div>
[% RenderBlockEnd("NoTicketFound") %]
    <form action="[% Env("CGIHandle") %]" method="post" enctype="multipart/form-data" name="matrix">
        <input type="hidden" name="Action" value="AgentTicketBulk"/>
        <input type="hidden" name="TicketID" value=""/>
        <input type="hidden" name="LastColumnFilter" id="LastColumnFilter" value="[% Data.LastColumnFilter | html %]"/>
[% RenderBlockStart("OverviewTable") %]
        <table class="TableSmall NoCellspacing">
[% RenderBlockStart("TableHeader") %]
            <thead>
                <tr>

[% RenderBlockStart("GeneralOverviewHeader") %]

[% RenderBlockStart("BulkNavBar") %]
                    <th class="Checkbox">
                        <input type="checkbox" class="Checkbox" title="[% Translate("Select all") | html %]" id="SelectAllTickets" autocomplete="off" />
                    </th>
[% RenderBlockEnd("BulkNavBar") %]
[% RenderBlockStart("OverviewNavBarPageFlag") %]
                    <th class="OverviewHeader [% Data.CSS | html %]" title="[% Translate(Data.Title) | html %]">
[% RenderBlockStart("OverviewNavBarPageFlagLink") %]
                        <a name="OverviewControl" href="[% Env("Baselink") %]Action=[% Env("Action") | uri %];[% Data.LinkSort %];SortBy=[% Data.Name | uri %];OrderBy=[% Data.OrderBy | uri %]" title="[% Translate(Data.Title) | html %]">
                            <em class="PrintOnly">[% Translate(Data.Title) | html %]</em>
                        </a>
[% RenderBlockEnd("OverviewNavBarPageFlagLink") %]
[% RenderBlockStart("OverviewNavBarPageFlagEmpty") %]
                        <span title="[% Translate(Data.Name) | html %]">
                            <em class="PrintOnly">[% Translate(Data.Name) | html %]</em>
                        </span>
[% RenderBlockEnd("OverviewNavBarPageFlagEmpty") %]
                    </th>
[% RenderBlockEnd("OverviewNavBarPageFlag") %]

[% RenderBlockStart("OverviewNavBarPageTicketHeader") %]
[% RenderBlockStart("OverviewNavBarPageTicketNumber") %]
                    <th class="OverviewHeader [% Data.CSS | html %]">
                        <a name="OverviewControl" href="[% Env("Baselink") %]Action=[% Env("Action") %];[% Data.LinkSort %];SortBy=TicketNumber;OrderBy=[% Data.OrderBy | uri %]" title="[% Translate(Data.Title) | html %]">[% Config("Ticket::Hook") %]</a>
                    </th>
[% RenderBlockEnd("OverviewNavBarPageTicketNumber") %]
[% RenderBlockStart("OverviewNavBarPageColumn") %]
                    <th class="OverviewHeader [% Data.HeaderColumnName | html %] [% Data.CSS | html %]">

[% RenderBlockStart("OverviewNavBarPageColumnFilter") %]
                        <a href="#" class="ColumnSettingsTrigger" title="[% Data.FilterTitle | html %]">
                            <i class="fa fa-filter"></i>
                        </a>
                        <div class="ColumnSettingsContainer DontPrint">
                            <div class="ColumnSettingsBox">
                                [% Data.ColumnFilterStrg %]

[% RenderBlockStart("ContentLargeTicketGenericHeaderColumnFilterLinkCustomerUserSearch") %]
                                <input type="text" class="CustomerUserAutoComplete" autocomplete="off" />
[% RenderBlockEnd("ContentLargeTicketGenericHeaderColumnFilterLinkCustomerUserSearch") %]

                            </div>
                        </div>
                        <span class="Gray" title="[% Data.Title | html %]">[% Data.ColumnNameTranslated | html %]</span>
[% RenderBlockEnd("OverviewNavBarPageColumnFilter") %]

[% RenderBlockStart("OverviewNavBarPageColumnFilterLink") %]
                        <a href="#" class="ColumnSettingsTrigger" title="[% Data.FilterTitle | html %]">
                            <i class="fa fa-filter"></i>
                        </a>
                        <div class="ColumnSettingsContainer DontPrint">
                            <div class="ColumnSettingsBox">
                                [% Data.ColumnFilterStrg %]

[% RenderBlockStart("ContentLargeTicketGenericHeaderColumnFilterLinkCustomerIDSearch") %]
                                <input type="text" class="CustomerIDAutoComplete" autocomplete="off" />
[% RenderBlockEnd("ContentLargeTicketGenericHeaderColumnFilterLinkCustomerIDSearch") %]

[% RenderBlockStart("ContentLargeTicketGenericHeaderColumnFilterLinkUserSearch") %]
                                <input type="text" class="UserAutoComplete" autocomplete="off" />
[% RenderBlockEnd("ContentLargeTicketGenericHeaderColumnFilterLinkUserSearch") %]
                            </div>
                        </div>
                        <a name="OverviewControl" href="[% Env("Baselink") %]Action=[% Env("Action") %];[% Data.LinkSort %];SortBy=[% Data.ColumnName | uri %];OrderBy=[% Data.OrderBy | uri %]" title="[% Translate(Data.Title) | html %]">[% Data.ColumnNameTranslated | html %]</a>
[% RenderBlockEnd("OverviewNavBarPageColumnFilterLink") %]

[% RenderBlockStart("OverviewNavBarPageColumnLink") %]
                        <a name="OverviewControl" href="[% Env("Baselink") %]Action=[% Env("Action") %];[% Data.LinkSort %];SortBy=[% Data.ColumnName | uri %];OrderBy=[% Data.OrderBy | uri %]" title="[% Translate(Data.Title) | html %]">[% Data.ColumnNameTranslated | html %]</a>
[% RenderBlockEnd("OverviewNavBarPageColumnLink") %]

[% RenderBlockStart("OverviewNavBarPageColumnEmpty") %]
                        <span class="Gray" title="[% Data.Title | html %]">[% Data.ColumnNameTranslated | html %]</span>
[% RenderBlockEnd("OverviewNavBarPageColumnEmpty") %]

                    </th>
[% RenderBlockEnd("OverviewNavBarPageColumn") %]
[% RenderBlockEnd("OverviewNavBarPageTicketHeader") %]

[% RenderBlockStart("OverviewNavBarPageDynamicField") %]
                    <th class="OverviewHeader [% Data.HeaderColumnName | html %] DynamicField Last [% Data.CSS | html %]">
[% RenderBlockStart("OverviewNavBarPageDynamicFieldSortable") %]
                        <a name="OverviewControl" href="[% Env("Baselink") %]Action=[% Env("Action") %];[% Data.LinkSort %];SortBy=DynamicField_[% Data.DynamicFieldName | uri %];OrderBy=[% Data.OrderBy | uri %]" title="[% Translate(Data.Title) | html %]">[% Translate(Data.Label) | html %]</a>
[% RenderBlockEnd("OverviewNavBarPageDynamicFieldSortable") %]
[% RenderBlockStart("OverviewNavBarPageDynamicFieldNotSortable") %]
                        <span class="Gray" title="[% Data.Title | html %]">[% Translate(Data.Label) | html %]</span>
[% RenderBlockEnd("OverviewNavBarPageDynamicFieldNotSortable") %]

[% RenderBlockStart("OverviewNavBarPageDynamicFieldFiltrableSortable") %]
                        <a href="#" class="ColumnSettingsTrigger" title="[% Data.FilterTitle | html %]">
                            <i class="fa fa-filter"></i>
                        </a>
                        <div class="ColumnSettingsContainer DontPrint">
                            <div class="ColumnSettingsBox">
                                [% Data.ColumnFilterStrg %]
                            </div>
                        </div>
                        <a name="OverviewControl" href="[% Env("Baselink") %]Action=[% Env("Action") %];[% Data.LinkSort %];SortBy=DynamicField_[% Data.DynamicFieldName | uri %];OrderBy=[% Data.OrderBy | uri %]" title="[% Translate(Data.Title) | html %]">[% Translate(Data.Label) | html %]</a>
[% RenderBlockEnd("OverviewNavBarPageDynamicFieldFiltrableSortable") %]

[% RenderBlockStart("OverviewNavBarPageDynamicFieldFiltrableNotSortable") %]
                        <a href="#" class="ColumnSettingsTrigger" title="[% Data.FilterTitle | html %]">
                            <i class="fa fa-filter"></i>
                        </a>
                        <div class="ColumnSettingsContainer DontPrint">
                            <div class="ColumnSettingsBox">
                                [% Data.ColumnFilterStrg %]
                            </div>
                        </div>
                        <span class="Gray" title="[% Data.Title | html %]">[% Data.Label | html %]</span>
[% RenderBlockEnd("OverviewNavBarPageDynamicFieldFiltrableNotSortable") %]

                    </th>
[% RenderBlockEnd("OverviewNavBarPageDynamicField") %]

[% RenderBlockEnd("GeneralOverviewHeader") %]

# example of how to use fixed dynamic field blocks for customizations
# Note: Field1 and Field2 are the names of the fields and had to be replaced with the actual
# field names
#[% RenderBlockStart("OverviewNavBarPageDynamicField_Field1") %]
#                    <th class="DynamicField Last [% Data.CSS | html %]">
#[% RenderBlockStart("OverviewNavBarPageDynamicField_Field1_Sortable") %]
#                        <a name="OverviewControl" href="[% Env("Baselink") %]Action=[% Env("Action") %];[% Data.LinkSort %];SortBy=DynamicField_[% Data.DynamicFieldName | uri %];OrderBy=[% Data.OrderBy | uri %]">[% Translate(Data.Label) | html %]</a>
#[% RenderBlockEnd("OverviewNavBarPageDynamicField_Field1_Sortable") %]
#[% RenderBlockStart("OverviewNavBarPageDynamicField_Field1_NotSortable") %]
#                        <span class="Gray" title="[% Data.Title | html %]">[% Translate(Data.Label) | html %]</span>
#[% RenderBlockEnd("OverviewNavBarPageDynamicField_Field1_NotSortable") %]
#[% RenderBlockStart("OverviewNavBarPageDynamicField_Field1_FiltrableSortable") %]
#                        <a href="#" class="ColumnSettingsTrigger" title="[% Data.FilterTitle | html %]">
#                            <i class="fa fa-filter"></i>
#                        </a>
#                        <div class="ColumnSettingsContainer DontPrint">
#                            <div class="ColumnSettingsBox">
#                                [% Data.ColumnFilterStrg %]
#                            </div>
#                        </div>
#                        <a name="OverviewControl" href="[% Env("Baselink") %]Action=[% Env("Action") %];[% Data.LinkSort %];SortBy=DynamicField_[% Data.DynamicFieldName | uri %];OrderBy=[% Data.OrderBy | uri %]" title="[% Translate(Data.Title) | html %]">[% Data.Label | html %]</a>
#[% RenderBlockEnd("OverviewNavBarPageDynamicField_Field1_FiltrableSortable") %]
#[% RenderBlockStart("OverviewNavBarPageDynamicField_Field1_FiltrableNotSortable") %]
#                        <a href="#" class="ColumnSettingsTrigger" title="[% Data.FilterTitle | html %]">
#                            <i class="fa fa-filter"></i>
#                        </a>
#                        <div class="ColumnSettingsContainer DontPrint">
#                            <div class="ColumnSettingsBox">
#                                [% Data.ColumnFilterStrg %]
#                            </div>
#                        </div>
#                        <span class="Gray" title="[% Data.Title | html %]">[% Data.Label | html %]</span>
#[% RenderBlockEnd("OverviewNavBarPageDynamicField_Field1_FiltrableNotSortable") %]
#                    </th>
#[% RenderBlockEnd("OverviewNavBarPageDynamicField_Field1") %]
#[% RenderBlockStart("OverviewNavBarPageDynamicField_Field2") %]
#                    <th class="DynamicField Last [% Data.CSS | html %]">
#[% RenderBlockStart("OverviewNavBarPageDynamicField_Field2_Sortable") %]
#                        <a name="OverviewControl" href="[% Env("Baselink") %]Action=[% Env("Action") %];[% Data.LinkSort %];SortBy=DynamicField_[% Data.DynamicFieldName | uri %];OrderBy=[% Data.OrderBy | uri %]">[% Translate(Data.Label) | html %]</a>
#[% RenderBlockEnd("OverviewNavBarPageDynamicField_Field2_Sortable") %]
#[% RenderBlockStart("OverviewNavBarPageDynamicField_Field2_NotSortable") %]
#                        <span class="Gray" title="[% Data.Title | html %]">[% Translate(Data.Label) | html %]</span>
#[% RenderBlockEnd("OverviewNavBarPageDynamicField_Field2_NotSortable") %]
#[% RenderBlockStart("OverviewNavBarPageDynamicField_Field2_FiltrableSortable") %]
#                        <a href="#" class="ColumnSettingsTrigger" title="[% Data.FilterTitle | html %]">
#                            <i class="fa fa-filter"></i>
#                        </a>
#                        <div class="ColumnSettingsContainer DontPrint">
#                            <div class="ColumnSettingsBox">
#                                [% Data.ColumnFilterStrg %]
#                            </div>
#                        </div>
#                        <a name="OverviewControl" href="[% Env("Baselink") %]Action=[% Env("Action") %];[% Data.LinkSort %];SortBy=DynamicField_[% Data.DynamicFieldName | uri %];OrderBy=[% Data.OrderBy | uri %]" title="[% Translate(Data.Title) | html %]">[% Data.Label | html %]</a>
#[% RenderBlockEnd("OverviewNavBarPageDynamicField_Field2_FiltrableSortable") %]
#[% RenderBlockStart("OverviewNavBarPageDynamicField_Field2_FiltrableNotSortable") %]
#                        <a href="#" class="ColumnSettingsTrigger" title="[% Data.FilterTitle | html %]">
#                            <i class="fa fa-filter"></i>
#                        </a>
#                        <div class="ColumnSettingsContainer DontPrint">
#                            <div class="ColumnSettingsBox">
#                                [% Data.ColumnFilterStrg %]
#                            </div>
#                        </div>
#                        <span class="Gray" title="[% Data.Title | html %]">[% Data.Label | html %]</span>
#[% RenderBlockEnd("OverviewNavBarPageDynamicField_Field2_FiltrableNotSortable") %]
#[% RenderBlockEnd("OverviewNavBarPageDynamicField_Field2") %]
#                    </th>

                </tr>
            </thead>
[% RenderBlockEnd("TableHeader") %]
[% RenderBlockStart("TableBody") %]
            <tbody>
[% RenderBlockStart("Record") %]
                <tr id="TicketID_[% Data.TicketID | html %]" class="MasterAction">

[% RenderBlockStart("GeneralOverviewRow") %]

[% RenderBlockStart("Bulk") %]
                    <td class="Checkbox NonTextContent">
                        <input class="Checkbox" type="checkbox" name="TicketID" title="[% Translate("Select this ticket") | html %]" value="[% Data.TicketID | html %]"  autocomplete="off" />
                    </td>
[% RenderBlockEnd("Bulk") %]
[% RenderBlockStart("ContentLargeTicketGenericRowMeta") %]
                    <td class="[% Data.ClassTable | html %]" title="[% Translate(Data.Title) | html %]">
[% RenderBlockStart("ContentLargeTicketGenericRowMetaImage") %]
                        <div class="[% Data.Class | html %] Small" title="[% Translate(Data.Title) | html %]">
                            <span class="[% Data.ClassSpan | html %]">
                                <i class="fa fa-star"></i>
                                <i class="fa fa-star"></i>
                                <em>[% Translate(Data.Title) | html %]</em>
                            </span>
                        </div>
[% RenderBlockEnd("ContentLargeTicketGenericRowMetaImage") %]
                    </td>
[% RenderBlockEnd("ContentLargeTicketGenericRowMeta") %]

[% RenderBlockStart("RecordTicketData") %]
[% RenderBlockStart("RecordTicketNumber") %]
                    <td>
                        <a href="[% Env("Baselink") %]Action=AgentTicketZoom;TicketID=[% Data.TicketID | uri %]" title="[% Data.Title | html %]" class="MasterActionLink">[% Data.TicketNumber %]</a>
                    </td>
[% RenderBlockEnd("RecordTicketNumber") %]
[% RenderBlockStart("RecordEscalationTime") %]
                    <td>
                        <div title="[% Translate("Service Time") | html %]: [% Data.EscalationTimeWorkingTime | html %] - [% Data.EscalationDestinationDate | Localize("TimeShort") %]" class="[% Data.EscalationClass | html %]">[% Data.EscalationTimeHuman | html %]<br/>[% Data.UpdateTimeDestinationDate | Localize("TimeShort") %]</div>
                    </td>
[% RenderBlockEnd("RecordEscalationTime") %]
[% RenderBlockStart("RecordOwner") %]
                    <td>
                        <div title="[% Data.UserFullname | html %] ([% Data.Owner | html %])">[% Data.UserFullname | truncate(50) | html %]</div>
                    </td>
[% RenderBlockEnd("RecordOwner") %]
[% RenderBlockStart("RecordResponsible") %]
                    <td>
                        <div title="[% Data.ResponsibleInfo.UserFullname | html %] ([% Data.Responsible | html %])">[% Data.ResponsibleInfo.UserFullname | truncate(50) | html %]</div>
                    </td>
[% RenderBlockEnd("RecordResponsible") %]
[% RenderBlockStart("RecordCustomerID") %]
                    <td>
                        <a href="[% Env("Baselink") %]Action=AgentTicketCustomer;TicketID=[% Data.TicketID | uri %]" class="AsPopup">
                            <span title="[% Data.CustomerID | html %]">[% Data.CustomerID | truncate(100) | html %]</span>
                        </a>
                    </td>
[% RenderBlockEnd("RecordCustomerID") %]
[% RenderBlockStart("RecordTicketCreatedBy") %]
                    <td>
                        <div title="[% Data.UserFullname | html %] ([% Data.UserLogin | html %])">[% Data.UserFullname | truncate(50) | html %]</div>
                    </td>
[% RenderBlockEnd("RecordTicketCreatedBy") %]
[% RenderBlockStart("RecordTicketColumn") %]
                    <td>
                        <div title="[% Data.GenericValue | html %]">[% Data.GenericValue | truncate(100) | html %]</div>
                    </td>
[% RenderBlockEnd("RecordTicketColumn") %]
[% RenderBlockStart("RecordTicketColumnTranslatable") %]
                    <td>
                        <div title="[% Translate(Data.GenericValue) | html %]">[% Translate(Data.GenericValue) | html %]</div>
                    </td>
[% RenderBlockEnd("RecordTicketColumnTranslatable") %]
[% RenderBlockStart("RecordTicketColumnTime") %]
                    <td>
                        <div title="[% Data.GenericValue | Localize("TimeShort") | html %]">[% Data.GenericValue | Localize("TimeShort") %]</div>
                    </td>
[% RenderBlockEnd("RecordTicketColumnTime") %]
[% RenderBlockStart("RecordTicketColumnEscalation") %]
                    <td>
                        <div title="[% Data.GenericValue | html %]" class="[% Data.Class | html %]">[% Data.GenericValue | html %]</div>
                    </td>
[% RenderBlockEnd("RecordTicketColumnEscalation") %]
[% RenderBlockEnd("RecordTicketData") %]

[% RenderBlockStart("RecordDynamicField") %]
                    <td>
                        <div title="[% Data.Title | html %]">
[% RenderBlockStart("RecordDynamicFieldLink") %]
                            <a href="[% Data.Link | Interpolate %]" target="_blank" class="DynamicFieldLink">[% Data.Value %]</a>
[% RenderBlockEnd("RecordDynamicFieldLink") %]
[% RenderBlockStart("RecordDynamicFieldPlain") %]
                            [% Data.Value %]
[% RenderBlockEnd("RecordDynamicFieldPlain") %]
                        </div>
                    </td>
[% RenderBlockEnd("RecordDynamicField") %]

[% RenderBlockEnd("GeneralOverviewRow") %]

# example of how to use fixed dynamic field blocks for customizations
# Note: Field1 and Field2 are the names of the fields and had to be replaced with the actual
# field names
#[% RenderBlockStart("RecordDynamicField_Field1") %]
#                    <td>
#                        <div title="[% Data.Title | html %]">
#[% RenderBlockStart("RecordDynamicField_Field1_Link") %]
#                            <a href="[% Data.Link | Interpolate %]" target="_blank" class="DynamicFieldLink">[% Data.Value %]</a>
#[% RenderBlockEnd("RecordDynamicField_Field1_Link") %]
#[% RenderBlockStart("RecordDynamicField_Field1_Plain") %]
#                            [% Data.Value %]
#[% RenderBlockEnd("RecordDynamicField_Field1_Plain") %]
#                        </div>
#                    </td>
#[% RenderBlockEnd("RecordDynamicField_Field1") %]
#[% RenderBlockStart("RecordDynamicField_Field2") %]
#                    <td>
#                        <div title="[% Data.Title | html %]">
#[% RenderBlockStart("RecordDynamicField_Field2_Link") %]
#                            <a href="[% Data.Link | Interpolate %]" target="_blank" class="DynamicFieldLink">[% Data.Value %]</a>
#[% RenderBlockEnd("RecordDynamicField_Field2_Link") %]
#[% RenderBlockStart("RecordDynamicField_Field2_Plain") %]
#                            [% Data.Value %]
#[% RenderBlockEnd("RecordDynamicField_Field2_Plain") %]
#                        </div>
#                    </td>
#[% RenderBlockEnd("RecordDynamicField_Field2") %]

                </tr>

[% RenderBlockEnd("Record") %]
            </tbody>
[% RenderBlockEnd("TableBody") %]
        </table>
[% RenderBlockEnd("OverviewTable") %]
    </form>
</div>
[% RenderBlockEnd("DocumentContent") %]

[% RenderBlockStart("DocumentMenuItemMoveForm") %]
<li class="[% Data.Class | html %]">
    <form title="[% Translate("Move ticket to a different queue") | html %]" action="[% Env("CGIHandle") | html %]" method="post">
        <input type="hidden" name="Action" value="AgentTicketMove"/>
        <input type="hidden" name="QueueID" value="[% Data.QueueID | html %]"/>
        <input type="hidden" name="TicketID" value="[% Data.TicketID | html %]"/>
        <label for="DestQueueID" class="InvisibleText">[% Translate("Change queue") | html %]:</label>
        [% Data.MoveQueuesStrg %]
    </form>
</li>
[% RenderBlockEnd("DocumentMenuItemMoveForm") %]

[% RenderBlockStart("DocumentColumnFilterForm") %]
<form title="[% Translate("Column Filters Form") | html %]" action="[% Env("CGIHandle") | html %]" method="post" name="ColumnFilterAttributes" id="ColumnFilterAttributes">
[% RenderBlockStart("DocumentColumnFilterFormElement") %]
    <input type="hidden" name="[% Data.ElementName | html %]" value="[% Data.ElementValue | html %]"/>
[% RenderBlockEnd("DocumentColumnFilterFormElement") %]
</form>
[% RenderBlockEnd("DocumentColumnFilterForm") %]