# --
# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
[% RenderBlockStart("DocumentActionRow") %]
<ul class="Actions">
[% RenderBlockStart("DocumentActionRowBulk") %]
    <li class="AlwaysPresent">
        <span>
            <input type="checkbox" title="[% Translate("Select all") | html %]" id="SelectAllTickets" autocomplete="off" />
            <label class="InvisibleText" for="SelectAllTickets">[% Translate("Select all") | html %]</label>
        </span>
    </li>
    <li id="BulkAction" class="AlwaysPresent Inactive [% Data.CSS | html %]">
        <a href="#">[% Translate(Data.Name) | html %]</a>
    </li>
[% RenderBlockEnd("DocumentActionRowBulk") %]
[% RenderBlockStart("DocumentActionRowItem") %]
    <li><a class="[% Data.Class | html %]" href="[% Data.Link | html %]" title="[% Data.Description | html %]">[% Data.Name | html %]</a></li>
[% RenderBlockEnd("DocumentActionRowItem") %]
[% RenderBlockStart("DocumentActionRowHTML") %]
    [% Data.HTML %]
[% RenderBlockEnd("DocumentActionRowHTML") %]
</ul>
[% RenderBlockEnd("DocumentActionRow") %]

[% RenderBlockStart("DocumentHeader") %]
<ul id="TicketOverviewLarge" class="Overview OverviewLarge [% Data.Class | html %]">
[% RenderBlockEnd("DocumentHeader") %]

[% RenderBlockStart("NoTicketFound") %]
    <li id="EmptyMessageLarge">
        [% Translate("No ticket data found.") | html %]
    </li>
[% RenderBlockEnd("NoTicketFound") %]

[% RenderBlockStart("DocumentContent") %]
    <li id="TicketID_[% Data.TicketID | html %]" class="MasterAction">
        <div class="Content [% Data.AdditionalClasses | html %]">
[% RenderBlockStart("InlineActionRow") %]
            <ul class="Actions InlineActions">
                <li class="ResponsiveActionMenu"><a href="#" id="ResponsiveActionMenu[% Data.TicketID | html %]" title="[% Translate("Open / Close ticket action menu") | html %]"><i class="fa fa-bars"></i></a></li>
[% RenderBlockStart("InlineActionRowItem") %]
                <li><a id="[% Data.ID | html %][% Data.TicketID | html %]" class="[% Data.Class | html %]" href="[% Data.Link | Interpolate | html %]" title="[% Translate(Data.Description) | html %]">[% Translate(Data.Name) | html %]</a></li>
[% RenderBlockEnd("InlineActionRowItem") %]
[% RenderBlockStart("InlineActionRowItemHTML") %]
                [% Data.HTML %]
[% RenderBlockEnd("InlineActionRowItemHTML") %]
            </ul>
[% RenderBlockEnd("InlineActionRow") %]
[% RenderBlockStart("Bulk") %]
            <div class="Checkbox">
                <input class="Checkbox" type="checkbox" name="TicketID" title="[% Translate("Select this ticket") | html %]" value="[% Data.TicketID | html %]" autocomplete="off" />
            </div>
[% RenderBlockEnd("Bulk") %]
[% RenderBlockStart("Meta") %]
[% RenderBlockStart("MetaIcon") %]
            <div class="[% Data.Class | html %]" title="[% Translate(Data.Title) | html %]">
                <span class="[% Data.ClassSpan | html %]">
                    <i class="fa fa-star"></i>
                    <i class="fa fa-star"></i>
                    <em>[% Translate(Data.Title) | html %]</em>
                </span>
            </div>
[% RenderBlockEnd("MetaIcon") %]
[% RenderBlockEnd("Meta") %]
            <div class="Infos">
                <h2>
                    <a href="[% Env("Baselink") %]Action=AgentTicketZoom;TicketID=[% Data.TicketID | uri %]" title="[% Data.Title | html %]" class="MasterActionLink">[% Config("Ticket::Hook") %][% Config("Ticket::HookDivider") %][% Data.TicketNumber %] &ndash; [% Data.Title | html %]</a>
                </h2>
[% RenderBlockStart("MenuItem") %]
                <a href="[% Env("Baselink") %][% Data.Link %]" [% Data.LinkParam %] class="menuitem" title="[% Translate(Data.Description) | html %]">[% Translate(Data.Name) | html %]</a>
[% RenderBlockEnd("MenuItem") %]
                <table>
                    <tbody>
                        <tr>
                            <td>
                                <label>[% Translate("Age") | html %]</label>[% Data.Age | html %]
                            </td>
                            <td>
                                <label>[% Translate("Queue") | html %]</label><div title="[% Data.Queue | html %]">[% Data.Queue | truncate(26) | html %]</div>
                            </td>
                        </tr>
                        <tr>
                            <td>
                                <label>[% Translate("Created") | html %]</label>[% Data.Created | Localize("TimeLong") %]
                            </td>
                            <td>
                                <label>[% Translate("State") | html %]</label><div title="[% Translate(Data.State) | html %]">[% Translate(Data.State) | html %]</div>
                            </td>
                        </tr>
[% RenderBlockStart("Service") %]
                        <tr>
                            <td>
                                <label>[% Translate("Service") | html %]</label><div title="[% Data.Service | html %]">[% Data.Service | truncate(26) | html %]</div>
                            </td>
                            <td>
[% RenderBlockStart("SLA") %]
                                <label>[% Translate("Service Level Agreement") | html %]</label><div title="[% Data.SLA | html %]">[% Data.SLA | truncate(26) | html %]</div>
[% RenderBlockEnd("SLA") %]
                            </td>
                        </tr>
[% RenderBlockEnd("Service") %]
                        <tr>
[% RenderBlockStart("OwnerResponsible") %]
[% IF Config('Ticket::Responsible') %]
                            <td>
                                <label>[% Translate("Owner") | html %] / [% Translate("Responsible") | html %]</label><div title="[% Data.OwnerFullname | html %] ([% Data.Owner | html %]) / [% Data.ResponsibleFullname | html %] ([% Data.Responsible | html %])">[% Data.OwnerFullname | truncate(30) | html %] / [% Data.ResponsibleFullname | truncate(30) | html %]</div>
                            </td>
[% ELSE %]
                            <td>
                                <label>[% Translate("Owner") | html %]</label><div title="[% Data.OwnerFullname | html %] ([% Data.Owner | html %])">[% Data.OwnerFullname | truncate(30) | html %]</div>
                            </td>
[% END %]
[% RenderBlockEnd("OwnerResponsible") %]
                            <td>
                                <label>[% Translate("Lock") | html %]</label><div title="[% Translate(Data.Lock) | html %]">[% Translate(Data.Lock) | html %]</div>
                            </td>
                        </tr>
                        <tr class="Middle">
                            <td>
[% RenderBlockStart("CustomerID") %]
                                <label>[% Translate("Customer ID") | html %]</label>
[% RenderBlockStart("CustomerIDRW") %]
                                <div title="[% Data.CustomerID | html %]"><a href="[% Config("CustomerDBLink") | Interpolate %]" class="AsPopup PopupType_TicketAction" [% Config("CustomerDBLinkTarget") %]>[% Data.CustomerID | html %]</a></div>
[% RenderBlockEnd("CustomerIDRW") %]
[% RenderBlockStart("CustomerIDRO") %]
                                <div title="[% Data.CustomerID | html %]">[% Data.CustomerID | html %]</div>
[% RenderBlockEnd("CustomerIDRO") %]
[% RenderBlockStart("CustomerName") %]
                                <div title="[% Data.CustomerName | html %]">[% Data.CustomerName | html %]</div>
[% RenderBlockEnd("CustomerName") %]
[% RenderBlockEnd("CustomerID") %]
                            </td>
                            <td>
[% RenderBlockStart("FirstResponseTime") %]
                                <label>[% Translate("First Response Time") | html %]</label>
                                <div title="[% Translate("Service Time") | html %]: [% Data.FirstResponseTimeWorkingTime | html %]" class="[% Data.FirstResponseTimeClass | html %]">[% Data.FirstResponseTimeHuman | html %] / [% Data.FirstResponseTimeDestinationDate | Localize("TimeShort") %]</div>
[% RenderBlockEnd("FirstResponseTime") %]
                            </td>
                        </tr>
                        <tr>
                            <td>
[% RenderBlockStart("Type") %]
                                <label>[% Translate("Type") | html %]</label><div title="[% Data.Type | html %]">[% Data.Type | html %]</div>
[% RenderBlockEnd("Type") %]
                            </td>
                            <td>
[% RenderBlockStart("UpdateTime") %]
                                <label>[% Translate("Update Time") | html %]</label>
                                <div title="[% Translate("Service Time") | html %]: [% Data.UpdateTimeWorkingTime | html %]" class="[% Data.UpdateTimeClass | html %]">[% Data.UpdateTimeHuman | html %] / [% Data.UpdateTimeDestinationDate | Localize("TimeShort") %]</div>
[% RenderBlockEnd("UpdateTime") %]
                            </td>
                        </tr>
                        <tr>
                            <td></td>
                            <td>
[% RenderBlockStart("SolutionTime") %]
                                <label>[% Translate("Solution Time") | html %]</label>
                                <div title="[% Translate("Service Time") | html %]: [% Data.SolutionTimeWorkingTime | html %]" class="[% Data.SolutionTimeClass | html %]">[% Data.SolutionTimeHuman | html %] / [% Data.SolutionTimeDestinationDate | Localize("TimeShort") %]</div>
[% RenderBlockEnd("SolutionTime") %]
                            </td>
                        </tr>

[% RenderBlockStart("DynamicFieldTableRow") %]
                        <tr class="[% Data.Class %]">
[% RenderBlockStart("DynamicFieldTableRowRecord") %]
                            <td>
                                <label>[% Translate(Data.Label) | html %]</label>
[% RenderBlockStart("DynamicFieldTableRowRecordLink") %]
                                <div title="[% Data.Title | html %]"><a href="[% Data.Link | Interpolate %]" target="_blank" class="DynamicFieldLink">[% Data.Value %]</a></div>
[% RenderBlockEnd("DynamicFieldTableRowRecordLink") %]
[% RenderBlockStart("DynamicFieldTableRowRecordPlain") %]
                                <div title="[% Data.Title | html %]"><span>[% Data.Value %]</span></div>
[% RenderBlockEnd("DynamicFieldTableRowRecordPlain") %]
                            </td>
[% RenderBlockEnd("DynamicFieldTableRowRecord") %]
                        </tr>
[% RenderBlockEnd("DynamicFieldTableRow") %]

# example of how to use fixed dynamic field blocks for customizations
# Note: Field1 and Field2 are the names of the fields and had to be replaced with the actual
# field names
#                    <tr>
#[% RenderBlockStart("DynamicField_Field1_TableRowRecord") %]
#                        <td>
#                            <label>[% Translate(Data.Label) | html %]</label>
#[% RenderBlockStart("DynamicField_Field1_TableRowRecordLink") %]
#                            <div title="[% Data.Title | html %]"><a href="[% Data.Link | Interpolate %]" target="_blank" class="DynamicFieldLink">[% Data.Value %]</a></div>
#[% RenderBlockEnd("DynamicField_Field1_TableRowRecordLink") %]
#[% RenderBlockStart("DynamicField_Field1_TableRowRecordPlain") %]
#                            <div title="[% Data.Title | html %]"><span>[% Data.Value %]</span></div>
#[% RenderBlockEnd("DynamicField_Field1_TableRowRecordPlain") %]
#                        </td>
#[% RenderBlockEnd("DynamicField_Field1_TableRowRecord") %]
#                    </tr>
#                    <tr>
#[% RenderBlockStart("DynamicField_Field2_TableRowRecord") %]
#                        <td>
#                            <label>[% Translate(Data.Label) | html %]</label>
#[% RenderBlockStart("DynamicField_Field2_TableRowRecordLink") %]
#                            <div title="[% Data.Title | html %]"><a href="[% Data.Link | Interpolate %]" target="_blank" class="DynamicFieldLink">[% Data.Value %]</a></div>
#[% RenderBlockEnd("DynamicField_Field2_TableRowRecordLink") %]
#[% RenderBlockStart("DynamicField_Field2_TableRowRecordPlain") %]
#                            <div title="[% Data.Title | html %]"><span>[% Data.Value %]</span></div>
#[% RenderBlockEnd("DynamicField_Field2_TableRowRecordPlain") %]
#                        </td>
#[% RenderBlockEnd("DynamicField_Field2_TableRowRecord") %]
#                    </tr>

                    </tbody>
                </table>
            </div>

[% RenderBlockStart("ArticlesPreviewArea") %]
            <div class="Preview">
                <ul class="[% Data.Class | html %]">
[% RenderBlockStart("ArticlePreview") %]
                    <li class="[% Data.Class | html %]">
                        <h3>
                            <a href="#" title="[% IF Data.ChannelInvalid %][% Translate("Missing channel") | html %][% ELSE %][% Data.ArticleFields.Sender.Value | html %] &ndash; [% Data.ArticleFields.Subject.Value | html %][% END %] &ndash; [% Data.Created | Localize("TimeShort") %]">
                                <span class="Headline">
                                [% IF Data.ChannelInvalid %]
                                    <i class="fa fa-exclamation-triangle Warning" aria-hidden="true"></i>
                                    [% Translate("Missing channel") | html %]
                                [% ELSE %]
                                    [% Data.ArticleFields.Sender.Value | truncate(50) | html %] &ndash;
                                    <span class="Subject">[% Data.ArticleFields.Subject.Value | truncate(70) | html %]</span>
                                [% END %]
                                </span>
                                <span class="DateTime">[% Data.ChangeTime | Localize("TimeShort") %]</span>
                                <span class="Clear"></span>
                            </a>
                        </h3>
                        <div class="HiddenBlock">
[% PROCESS ArticleActionMenu.tt %]
                            <div class="Content ArticleBody">
[% Data.BodyNote %]
[% Data.Body %]
                            </div>
                        </div>
                    </li>
[% RenderBlockEnd("ArticlePreview") %]
                </ul>
            </div>
[% RenderBlockEnd("ArticlesPreviewArea") %]
            <div class="Clear"></div>
        </div>
    </li>
[% RenderBlockEnd("DocumentContent") %]

[% RenderBlockStart("DocumentFooter") %]
</ul>


<form name="bulk" action="">
    <input type="hidden" name="TicketID" value=""/>
</form>

<form action="[% Env("CGIHandle") %]" method="post" enctype="multipart/form-data" name="matrix">
    <input type="hidden" name="Action" value="AgentTicketBulk"/>
[% RenderBlockStart("DocumentFooterBulkItem") %]
    <input type="hidden" name="TicketID" value=""/>
[% RenderBlockEnd("DocumentFooterBulkItem") %]
    <input type="hidden" name="TicketID" value=""/>
</form>
[% RenderBlockEnd("DocumentFooter") %]

[% RenderBlockStart("DocumentMenuItemMoveForm") %]
<li class="[% Data.Class | html %]">
    <form title="[% Translate("Move ticket to a different queue") | html %]" action="[% Env("CGIHandle") | html %]" method="get">
        <input type="hidden" name="Action" value="AgentTicketMove"/>
        <input type="hidden" name="QueueID" value="[% Data.QueueID | html %]"/>
        <input type="hidden" name="TicketID" value="[% Data.TicketID | html %]"/>
        <label for="DestQueueID" class="InvisibleText">[% Translate("Change queue") | html %]:</label>
        [% Data.MoveQueuesStrg %]
    </form>
</li>
[% RenderBlockEnd("DocumentMenuItemMoveForm") %]