# -- # Copyright (C) 2001-2019 OTRS AG, https://otrs.com/ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt. # -- package Kernel::System::ITSMChange::ITSMWorkOrder::Event::WorkOrderNumberCalc; use strict; use warnings; our @ObjectDependencies = ( 'Kernel::System::ITSMChange::ITSMWorkOrder', 'Kernel::System::Log', ); sub new { my ( $Type, %Param ) = @_; # allocate new hash for object my $Self = {}; bless( $Self, $Type ); return $Self; } sub Run { my ( $Self, %Param ) = @_; # check needed stuff for my $Needed (qw(Data Event Config UserID)) { if ( !$Param{$Needed} ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "Need $Needed!", ); return; } } # check if recalculation of workorder numbers is needed return 1 if $Param{Data}->{NoNumberCalc}; # handle WorkOrderUpdate and WorkOrderDeletePost events if ( $Param{Event} =~ m{ \A ( WorkOrderUpdatePost | WorkOrderDeletePost ) \z }xms ) { # recalculate WorkOrder numbers # the ChangeID is in the OldWorkOrderData so we do not need to make a WorkOrderGet() here return if !$Self->_WorkOrderNumberCalc( ChangeID => $Param{Data}->{OldWorkOrderData}->{ChangeID}, UserID => $Param{UserID}, ); } # error else { # an unknown event $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "$Param{Event} is an unknown event for this eventhandler!", ); return; } return 1; } =head1 PRIVATE INTERFACE =head2 _WorkOrderNumberCalc() This method actually recalculates the WorkOrderNumbers for the C of the given change. It returns 1 on success, C otherwise. my $Success = $EventObject->_WorkOrderNumberCalc( ChangeID => 123, UserID => 1, ); =cut sub _WorkOrderNumberCalc { my ( $Self, %Param ) = @_; # check for needed stuff - ChangeID and UserID for my $Needed (qw(ChangeID UserID)) { if ( !$Param{$Needed} ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "Need $Needed!", ); return; } } # define the order direction for each attribute my %OrderDirection = ( PlannedStartTime => 'Up', PlannedEndTime => 'Down', WorkOrderID => 'Up', ); # define the OrderBy array my @OrderBy = ( 'PlannedStartTime', 'PlannedEndTime', 'WorkOrderID', ); # define the OrderByDirection array my @OrderByDirection = map { $OrderDirection{$_} } @OrderBy; # use WorkOrderSearch: Search for given IDs, ordered by: # PlannedStartTime, PlannedEndTime, WorOrderID my $SortedWorkOrderIDs = $Kernel::OM->Get('Kernel::System::ITSMChange::ITSMWorkOrder')->WorkOrderSearch( ChangeIDs => [ $Param{ChangeID} ], OrderBy => \@OrderBy, OrderByDirection => \@OrderByDirection, UserID => $Param{UserID}, ) || []; # counter - used as WorkOrderNumber my $Counter = 0; # to store the WorkOrderIDs and their new WorkOrderNumbers my %NewWorkOrderNumber; # set new WorkOrderNumber WORKORDERID: for my $WorkOrderID ( @{$SortedWorkOrderIDs} ) { # increment Counter to get new WorkOrderNumber $Counter++; # get WorkOrder my $WorkOrder = $Kernel::OM->Get('Kernel::System::ITSMChange::ITSMWorkOrder')->WorkOrderGet( WorkOrderID => $WorkOrderID, UserID => $Param{UserID}, ); # update only when Number changed - to avoid infinit loops next WORKORDERID if $Counter == $WorkOrder->{WorkOrderNumber}; # store the new WorkOrderNumber for this WorkOrderID $NewWorkOrderNumber{$WorkOrderID} = $Counter; } # update the workorders that need a new WorkOrderNumber for my $WorkOrderID ( sort keys %NewWorkOrderNumber ) { # update each workorder, prevent recalculation of the WorkOrderNumber again my $CouldUpdateWorkOrder = $Kernel::OM->Get('Kernel::System::ITSMChange::ITSMWorkOrder')->WorkOrderUpdate( WorkOrderID => $WorkOrderID, WorkOrderNumber => $NewWorkOrderNumber{$WorkOrderID}, NoNumberCalc => 1, UserID => $Param{UserID}, ); } return 1; } 1;