# -- # Copyright (C) 2001-2019 OTRS AG, https://otrs.com/ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt. # -- package Kernel::System::Ticket::Event::LockAfterCreate; ## nofilter(TidyAll::Plugin::OTRS::Perl::ParamObject) use strict; use warnings; our @ObjectDependencies = ( 'Kernel::System::Log', 'Kernel::System::Ticket', 'Kernel::System::Web::Request', ); sub new { my ( $Type, %Param ) = @_; # Allocate new hash for object. my $Self = {}; bless( $Self, $Type ); return $Self; } sub Run { my ( $Self, %Param ) = @_; for my $Needed (qw(Data Event Config UserID)) { if ( !$Param{$Needed} ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "Need $Needed!" ); return; } } if ( !$Param{Data}->{TicketID} ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "Need TicketID in Data!" ); return; } # Only for frontend actions by agents. return 1 if $Param{UserID} eq 1; # Get action. my $Action = $Kernel::OM->Get('Kernel::System::Web::Request')->GetParam( Param => 'Action' ); return 1 if !$Action; # Check action against config. return 1 if $Action !~ m{$Param{Config}->{Action}}; my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket'); my %Ticket = $TicketObject->TicketGet( TicketID => $Param{Data}->{TicketID}, UserID => $Param{UserID}, DynamicFields => 0, ); # Disregard closed tickets. return 1 if ( $Ticket{StateType} eq 'closed' ); # Disregard already locked tickets. return 1 if ( lc $Ticket{Lock} ne 'unlock' ); # Set lock. $TicketObject->TicketLockSet( TicketID => $Param{Data}->{TicketID}, Lock => 'lock', UserID => $Param{UserID}, ); return 1; } 1;