# -- # Copyright (C) 2001-2019 OTRS AG, https://otrs.com/ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt. # -- package Kernel::System::Console::Command::Admin::ITSM::IncidentState::Recalculate; use strict; use warnings; ## nofilter(TidyAll::Plugin::OTRS::Migrations::OTRS6::SysConfig) use parent qw(Kernel::System::Console::BaseCommand); our @ObjectDependencies = ( 'Kernel::System::GeneralCatalog', 'Kernel::System::ITSMConfigItem', 'Kernel::System::Service', ); sub Configure { my ( $Self, %Param ) = @_; $Self->Description('Recalculates the incident state of config items.'); return; } sub Run { my ( $Self, %Param ) = @_; $Self->Print("Recalculating the incident state of config items...\n\n"); # get class list my $ClassList = $Kernel::OM->Get('Kernel::System::GeneralCatalog')->ItemList( Class => 'ITSM::ConfigItem::Class', ); # get the valid class ids my @ValidClassIDs = sort keys %{$ClassList}; # get all config items ids form all valid classes my $ConfigItemsIDsRef = $Kernel::OM->Get('Kernel::System::ITSMConfigItem')->ConfigItemSearch( ClassIDs => \@ValidClassIDs, ); # get number of config items my $CICount = scalar @{$ConfigItemsIDsRef}; $Self->Print("Recalculating incident state for $CICount config items.\n"); # Remember config item results through multiple runs of CurInciStateRecalc(). my %NewConfigItemIncidentState; my %ScannedConfigItemIDs; my $Count = 0; CONFIGITEM: for my $ConfigItemID ( @{$ConfigItemsIDsRef} ) { my $Success = $Kernel::OM->Get('Kernel::System::ITSMConfigItem')->CurInciStateRecalc( ConfigItemID => $ConfigItemID, NewConfigItemIncidentState => \%NewConfigItemIncidentState, ScannedConfigItemIDs => \%ScannedConfigItemIDs, ); if ( !$Success ) { $Self->Print("... could not recalculate incident state for config item id '$ConfigItemID'!\n"); next CONFIGITEM; } $Count++; if ( $Count % 100 == 0 ) { $Self->Print("... $Count config items recalculated.\n"); } } $Self->Print("\nReady. Recalculated $Count config items.\n\n"); # get service object my $ServiceObject = $Kernel::OM->Get('Kernel::System::Service'); # get list of all services (valid and invalid) my %ServiceList = $ServiceObject->ServiceList( Valid => 0, UserID => 1, ); my $NumberOfServices = scalar keys %ServiceList; $Self->Print( "Resetting ServicePreferences 'CurInciStateTypeFromCIs' for $NumberOfServices services...\n" ); for my $ServiceID ( sort keys %ServiceList ) { # update the current incident state type from CIs of the service with an empty value # this is necessary to force a recalculation on a ServiceGet() $ServiceObject->ServicePreferencesSet( ServiceID => $ServiceID, Key => 'CurInciStateTypeFromCIs', Value => '', UserID => 1, ); } $Self->Print("Ready.\n"); return $Self->ExitCodeOk(); } 1; =head1 TERMS AND CONDITIONS This software is part of the OTRS project (L). This software comes with ABSOLUTELY NO WARRANTY. For details, see the enclosed file COPYING for license information (GPL). If you did not receive this file, see L. =cut