# --
# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
# --
# $origin: otrs - b9cf29ede488bbc3bf5bd0d49f422ecc65668a0c - Kernel/Output/HTML/Templates/Standard/AgentTicketOverviewMedium.tt
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
[% RenderBlockStart("DocumentActionRow") %]
<ul class="Actions">
[% RenderBlockStart("DocumentActionRowBulk") %]
    <li class="AlwaysPresent">
        <span>
            <input type="checkbox" title="[% Translate("Select all") | html %]" id="SelectAllTickets" autocomplete="off" />
            <label class="InvisibleText" for="SelectAllTickets">[% Translate("Select all") | html %]</label>
        </span>
    </li>
    <li id="BulkAction" class="AlwaysPresent Inactive [% Data.CSS | html %]">
        <a href="#">[% Translate(Data.Name) | html %]</a>
    </li>
[% RenderBlockEnd("DocumentActionRowBulk") %]
[% RenderBlockStart("DocumentActionRowItem") %]
    <li><a class="[% Data.Class | html %]" href="[% Data.Link | html %]" title="[% Data.Description | html %]">[% Data.Name | html %]</a></li>
[% RenderBlockEnd("DocumentActionRowItem") %]
[% RenderBlockStart("DocumentActionRowHTML") %]
    [% Data.HTML %]
[% RenderBlockEnd("DocumentActionRowHTML") %]
</ul>
[% RenderBlockEnd("DocumentActionRow") %]

[% RenderBlockStart("DocumentHeader") %]
<ul id="TicketOverviewMedium" class="Overview OverviewMedium">
[% RenderBlockEnd("DocumentHeader") %]

[% RenderBlockStart("NoTicketFound") %]
    <li id="EmptyMessageMedium">
        [% Translate("No ticket data found.") | html %]
    </li>
[% RenderBlockEnd("NoTicketFound") %]

[% RenderBlockStart("DocumentContent") %]
    <li id="TicketID_[% Data.TicketID | html %]" class="MasterAction">
        <div class="Content">
[% RenderBlockStart("InlineActionRow") %]
            <ul class="Actions InlineActions">
                <li class="ResponsiveActionMenu"><a href="#" id="ResponsiveActionMenu[% Data.TicketID | html %]" title="[% Translate("Open / Close ticket action menu") | html %]"><i class="fa fa-bars"></i></a></li>
[% RenderBlockStart("InlineActionRowItem") %]
                <li><a id="[% Data.ID | html %][% Data.TicketID | html %]" class="[% Data.Class | html %]" href="[% Data.Link | Interpolate | html %]" title="[% Translate(Data.Description) | html %]">[% Translate(Data.Name) | html %]</a></li>
[% RenderBlockEnd("InlineActionRowItem") %]
[% RenderBlockStart("InlineActionRowItemHTML") %]
                [% Data.HTML %]
[% RenderBlockEnd("InlineActionRowItemHTML") %]
            </ul>
[% RenderBlockEnd("InlineActionRow") %]
[% RenderBlockStart("Bulk") %]
            <div class="Checkbox">
                <input class="Checkbox" type="checkbox" name="TicketID" title="[% Translate("Select this ticket") | html %]" value="[% Data.TicketID | html %]" autocomplete="off" />
            </div>
[% RenderBlockEnd("Bulk") %]
[% RenderBlockStart("Meta") %]
[% RenderBlockStart("MetaIcon") %]
            <div class="[% Data.Class | html %]" title="[% Translate(Data.Title) | html %]">
                <span class="[% Data.ClassSpan | html %]">
                    <i class="fa fa-star"></i>
                    <i class="fa fa-star"></i>
                    <em>[% Translate(Data.Title) | html %]</em>
                </span>
            </div>
[% RenderBlockEnd("MetaIcon") %]
[% RenderBlockEnd("Meta") %]
            <h2>
                <a href="[% Env("Baselink") %]Action=AgentTicketZoom;TicketID=[% Data.TicketID | uri %]" class="MasterActionLink">[% Config("Ticket::Hook") %][% Config("Ticket::HookDivider") %][% Data.TicketNumber %] &ndash; [% Data.Title | html %]</a>
            </h2>
[% RenderBlockStart("MenuItem") %]
            <a href="[% Env("Baselink") %][% Data.Link %]" [% Data.LinkParam %] title="[% Translate(Data.Description) | html %]">[% Translate(Data.Name) | html %]</a>
[% RenderBlockEnd("MenuItem") %]
            <table class="Infos">
                <tbody>
                    <tr>
                        <td>
                            <label>[% Translate("Sender") | html %]</label><div title="[% Data.ArticleFields.Sender.Value | html %]">[% Data.ArticleFields.Sender.Realname | truncate(36) | html %]</div>
                        </td>
                        <td>
                            <label>[% Translate("Age") | html %]</label>[% Data.Age | html %]
                        </td>
                        <td>
                            <label>[% Translate("Queue") | html %]</label><div title="[% Data.Queue | html %]">[% Data.Queue | html %]</div>
                        </td>
# ---
# ITSMIncidentProblemManagement
# ---
[% IF !Data.ITSMIncidentProblemManagement %]
# ---
                        <td>
[% RenderBlockStart("CustomerIDRW") %]
                            <label>[% Translate("Customer ID") | html %]</label>[% IF Data.CustomerID %]<a href="[% Config("CustomerDBLink") | Interpolate %]" class="AsPopup PopupType_TicketAction" [% Config("CustomerDBLinkTarget") %]>[% Data.CustomerID | html %]</a>[% END %]
[% RenderBlockEnd("CustomerIDRW") %]
[% RenderBlockStart("CustomerIDRO") %]
                            <label>[% Translate("Customer ID") | html %]</label>[% Data.CustomerID | html %]
[% RenderBlockEnd("CustomerIDRO") %]
                            <br /><div title="[% Data.CustomerName | html %]">[% Data.CustomerName | html %]</div>
                        </td>
# ---
# ITSMIncidentProblemManagement
# ---
[% END %]
# ---
# example of how to use fixed dynamic field blocks for customizations
# Note: Field1 is the name of the field and had to be replaced with the actual
# field name
#[% RenderBlockStart("DynamicField_Field1") %]
#                        <td>
#                            <label>[% Translate(Data.Label) | html %]</label>
#[% RenderBlockStart("DynamicField_Field1Link") %]
#                            <div title="[% Data.Title | html %]"><a href="[% Data.Link | Interpolate %]" target="_blank" class="DynamicFieldLink">[% Data.Value %]</a></div>
#[% RenderBlockEnd("DynamicField_Field1Link") %]
#[% RenderBlockStart("DynamicField_Field1Plain") %]
#                            <div title="[% Data.Title | html %]"><span>[% Data.Value %]</span></div>
#[% RenderBlockEnd("DynamicField_Field1Plain") %]
#                        </td>
#[% RenderBlockEnd("DynamicField_Field1") %]
                        <td>
                            <label>[% Translate("First Response Time") | html %]</label>
[% RenderBlockStart("FirstResponseTime") %]
                            <div title="[% Translate("Service Time") | html %]: [% Data.FirstResponseTimeWorkingTime | html %]" class="[% Data.FirstResponseTimeClass | html %]">[% Data.FirstResponseTimeHuman | html %] / [% Data.FirstResponseTimeDestinationDate | Localize("TimeShort") %]</div>
[% RenderBlockEnd("FirstResponseTime") %]
                        </td>
# ---
# ITSMIncidentProblemManagement
# ---
[% IF Data.ITSMIncidentProblemManagement %]
                        <td>
                            <label>[% Translate("Update Time") | html %]</label>
[% RenderBlockStart("UpdateTime") %]
                            <div title="[% Translate("Service Time") | html %]: [% Data.UpdateTimeWorkingTime | html %]" class="[% Data.UpdateTimeClass | html %]">[% Data.UpdateTimeHuman | html %] / [% Data.UpdateTimeDestinationDate | Localize("TimeShort") %]</div>
[% RenderBlockEnd("UpdateTime") %]
                        </td>
                        <td>
                            <label>[% Translate("Solution Time") | html %]</label>
[% RenderBlockStart("SolutionTime") %]
                            <div title="[% Translate("Service Time") | html %]: [% Data.SolutionTimeWorkingTime | html %]" class="[% Data.SolutionTimeClass | html %]">[% Data.SolutionTimeHuman | html %] / [% Data.SolutionTimeDestinationDate | Localize("TimeShort") %]</div>
[% RenderBlockEnd("SolutionTime") %]
                        </td>
[% END %]
# ---
                    </tr>
                    <tr>
                        <td>
                            <label>[% Translate("Created") | html %]</label>[% Data.Created | Localize("TimeLong") %]
                        </td>
                        <td>
                            <label>[% Translate("State") | html %]</label><div title="[% Translate(Data.State) | html %]">[% Translate(Data.State) | html %]</div>
                        </td>
                        <td>
[% RenderBlockStart("Type") %]
                            <label>[% Translate("Type") | html %]</label><div title="[% Data.Type | html %]">[% Data.Type | html %]</div>
[% RenderBlockEnd("Type") %]
                        </td>
# ---
# ITSMIncidentProblemManagement
# ---
[% IF Data.ITSMIncidentProblemManagement %]
                        <td>
                            <label>[% Translate("Criticality") | html %]</label>
                            <div title="[% Data.Criticality | html %]">[% Translate(Data.Criticality) | html %]</div>
                        </td>
                        <td>
                            <label>[% Translate("Impact") | html %]</label>
                            <div title="[% Data.Impact | html %]">[% Translate(Data.Impact) | html %]</div>
                        </td>
                        <td>
                            <label>[% Translate("Priority") | html %]</label><div title="[% Translate(Data.Priority) | html %]">[% Translate(Data.Priority) | html %]</div>
                        </td>
[% END %]
# ---
# example of how to use fixed dynamic field blocks for customizations
# Note: Field2 is the name of the field and had to be replaced with the actual
# field name
#[% RenderBlockStart("DynamicField_Field2") %]
#                        <td>
#                            <label>[% Translate(Data.Label) | html %]</label>
#[% RenderBlockStart("DynamicField_Field2Link") %]
#                            <div title="[% Data.Title | html %]"><a href="[% Data.Link | Interpolate %]" target="_blank" class="DynamicFieldLink">[% Data.Value %]</a></div>
#[% RenderBlockEnd("DynamicField_Field2Link") %]
#[% RenderBlockStart("DynamicField_Field2Plain") %]
#                            <div title="[% Data.Title | html %]"><span>[% Data.Value %]</span></div>
#[% RenderBlockEnd("DynamicField_Field2Plain") %]
#                        </td>
#[% RenderBlockEnd("DynamicField_Field2") %]
# ---
# ITSMIncidentProblemManagement
# ---
[% IF !Data.ITSMIncidentProblemManagement %]
# ---
                        <td>
                            <label>[% Translate("Update Time") | html %]</label>
[% RenderBlockStart("UpdateTime") %]
                            <div title="[% Translate("Service Time") | html %]: [% Data.UpdateTimeWorkingTime | html %]" class="[% Data.UpdateTimeClass | html %]">[% Data.UpdateTimeHuman | html %] / [% Data.UpdateTimeDestinationDate | Localize("TimeShort") %]</div>
[% RenderBlockEnd("UpdateTime") %]
                        </td>
# ---
# ITSMIncidentProblemManagement
# ---
[% END %]
# ---
                    </tr>
                    <tr>
                        <td>
                            <label>[% Translate("Subject") | html %]</label><div title="[% Data.ArticleFields.Subject.Value | html %]">[% Data.ArticleFields.Subject.Value | truncate(36) | html %]</div>
                        </td>
[% RenderBlockStart("OwnerResponsible") %]
[% IF Config('Ticket::Responsible') %]
                        <td>
                            <label>[% Translate("Owner") | html %] / [% Translate("Responsible") | html %]</label><div title="[% Data.OwnerFullname | html %] ([% Data.Owner | html %]) / [% Data.ResponsibleFullname | html %] ([% Data.Responsible | html %])">[% Data.OwnerFullname | html %] / [% Data.ResponsibleFullname | html %]</div>
                        </td>
[% ELSE %]
                        <td>
                            <label>[% Translate("Owner") | html %]</label><div title="[% Data.OwnerFullname | html %] ([% Data.Owner | html %])">[% Data.OwnerFullname | html %]</div>
                        </td>
[% END %]
[% RenderBlockEnd("OwnerResponsible") %]
                        <td>
                            <label>[% Translate("Lock") | html %]</label><div title="[% Translate(Data.Lock) | html %]">[% Translate(Data.Lock) | html %]</div>
                        </td>
                        <td>
[% RenderBlockStart("Service") %]
                            <label>[% Translate("Service") | html %]</label><div title="[% Data.Service | html %]">[% Data.Service | html %]</div>
[% RenderBlockEnd("Service") %]
[% RenderBlockStart("SLA") %]
                            <label>[% Translate("Service Level Agreement") | html %]</label><div title="[% Data.SLA | html %]">[% Data.SLA | html %]</div>
[% RenderBlockEnd("SLA") %]
                        </td>
# ---
# ITSMIncidentProblemManagement
# ---
[% IF Data.ITSMIncidentProblemManagement %]
                        <td>
[% RenderBlockStart("CustomerIDRW") %]
                            <label>[% Translate("CustomerID") | html %]</label><a href="[% Config("CustomerDBLink") %]" class="AsPopup PopupType_TicketAction" [% Config("CustomerDBLinkTarget") %]>[% Data.CustomerID | html %]</a>
[% RenderBlockEnd("CustomerIDRW") %]
[% RenderBlockStart("CustomerIDRO") %]
                            <label>[% Translate("CustomerID") | html %]</label>[% Data.CustomerID | html %]
[% RenderBlockEnd("CustomerIDRO") %]
                            <br /><div title="[% Data.CustomerName | html %]">[% Data.CustomerName | html %]</div>
                        </td>
[% END %]
# ---
# example of how to use fixed dynamic field blocks for customizations
# Note: Field3 is the name of the field and had to be replaced with the actual
# field name
#[% RenderBlockStart("DynamicField_Field3") %]
#                        <td>
#                            <label>[% Translate(Data.Label) | html %]</label>
#[% RenderBlockStart("DynamicField_Field3Link") %]
#                            <div title="[% Data.Title | html %]"><a href="[% Data.Link | Interpolate %]" target="_blank" class="DynamicFieldLink">[% Data.Value %]</a></div>
#[% RenderBlockEnd("DynamicField_Field3Link") %]
#[% RenderBlockStart("DynamicField_Field3Plain") %]
#                            <div title="[% Data.Title | html %]"><span>[% Data.Value %]</span></div>
#[% RenderBlockEnd("DynamicField_Field3Plain") %]
#                        </td>
#[% RenderBlockEnd("DynamicField_Field3") %]
# ---
# ITSMIncidentProblemManagement
# ---
[% IF !Data.ITSMIncidentProblemManagement %]
# ---
                        <td>
                            <label>[% Translate("Solution Time") | html %]</label>
[% RenderBlockStart("SolutionTime") %]
                            <div title="[% Translate("Service Time") | html %]: [% Data.SolutionTimeWorkingTime | html %]" class="[% Data.SolutionTimeClass | html %]">[% Data.SolutionTimeHuman | html %] / [% Data.SolutionTimeDestinationDate | Localize("TimeShort") %]</div>
[% RenderBlockEnd("SolutionTime") %]
                        </td>
# ---
# ITSMIncidentProblemManagement
# ---
[% END %]
# ---
                    </tr>
                </tbody>
            </table>

[% RenderBlockStart("DynamicFieldTable") %]
            <div class="SpacingTop Center DynamicFieldSeparator"></div>
            <table class="Infos">
                <tbody>
[% RenderBlockStart("DynamicFieldTableRow") %]
                    <tr>
[% RenderBlockStart("DynamicFieldTableRowRecord") %]
                        <td>
                            <label>[% Translate(Data.Label) | html %]</label>
[% RenderBlockStart("DynamicFieldTableRowRecordLink") %]
                            <div title="[% Data.Title | html %]"><a href="[% Data.Link | Interpolate %]" target="_blank" class="DynamicFieldLink">[% Data.Value %]</a></div>
[% RenderBlockEnd("DynamicFieldTableRowRecordLink") %]
[% RenderBlockStart("DynamicFieldTableRowRecordPlain") %]
                            <div title="[% Data.Title | html %]"><span>[% Data.Value %]</span></div>
[% RenderBlockEnd("DynamicFieldTableRowRecordPlain") %]
                        </td>
[% RenderBlockEnd("DynamicFieldTableRowRecord") %]
                    </tr>
[% RenderBlockEnd("DynamicFieldTableRow") %]
                </tbody>
            </table>
[% RenderBlockEnd("DynamicFieldTable") %]
        </div>
    </li>

[% RenderBlockEnd("DocumentContent") %]

[% RenderBlockStart("DocumentFooter") %]
</ul>

<form name="bulk" action="">
    <input type="hidden" name="TicketID" value=""/>
</form>

<form action="[% Env("CGIHandle") %]" method="post" enctype="multipart/form-data" name="matrix">
    <input type="hidden" name="Action" value="AgentTicketBulk"/>
[% RenderBlockStart("DocumentFooterBulkItem") %]
    <input type="hidden" name="TicketID" value=""/>
[% RenderBlockEnd("DocumentFooterBulkItem") %]
    <input type="hidden" name="TicketID" value=""/>
</form>
[% RenderBlockEnd("DocumentFooter") %]

[% RenderBlockStart("DocumentMenuItemMoveForm") %]
<li class="[% Data.Class | html %]">
    <form title="[% Translate("Move ticket to a different queue") | html %]" action="[% Env("CGIHandle") | html %]" method="post">
        <input type="hidden" name="Action" value="AgentTicketMove"/>
        <input type="hidden" name="QueueID" value="[% Data.QueueID | html %]"/>
        <input type="hidden" name="TicketID" value="[% Data.TicketID | html %]"/>
        <label for="DestQueueID" class="InvisibleText">[% Translate("Change queue") | html %]:</label>
        [% Data.MoveQueuesStrg %]
    </form>
</li>
[% RenderBlockEnd("DocumentMenuItemMoveForm") %]