# -- # Copyright (C) 2001-2019 OTRS AG, https://otrs.com/ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt. # -- [% RenderBlockStart("Overview") %]

[% Translate("Template Management") | html %]

[% BreadcrumbPath = [ { Name => Translate('Template Management'), Link => Env("Action"), }, ] %] [% SWITCH Data.Action %] [% CASE 'Add' %] [% BreadcrumbPath.push({ Name => Translate("Add Template"),}) %] [% CASE 'Change' %] [% USE EditTitle = String(Translate("Edit Template")) %] [% BreadcrumbPath.push({ Name => EditTitle.append( ': ', Data.Name ) }) %] [% END %] [% INCLUDE "Breadcrumb.tt" Path = BreadcrumbPath %]
[% RenderBlockStart("ActionList") %]

[% Translate("Actions") | html %]

[% RenderBlockStart("Filter") %]

[% RenderBlockEnd("Filter") %] [% RenderBlockEnd("ActionList") %]

[% Translate("Hint") | html %]

[% Translate("A template is a default text which helps your agents to write faster tickets, answers or forwards.") | html %]

[% Translate("Attention") | html %]: [% Translate("Don't forget to add new templates to queues.") | html %]

[% RenderBlockStart("OverviewResult") %]

[% Translate("List") | html %]

[% RenderBlockStart("NoDataFoundMsg") %] [% RenderBlockEnd("NoDataFoundMsg") %] [% RenderBlockStart("OverviewResultRow") %] [% RenderBlockEnd("OverviewResultRow") %]
[% Translate("Type") | html %] [% Translate("Name") | html %] [% Translate("Attachments") | html %] [% Translate("Comment") | html %] [% Translate("Validity") | html %] [% Translate("Changed") | html %] [% Translate("Created") | html %] [% Translate("Delete") | html %]
[% Translate("No data found.") | html %]
[% Translate(Data.TemplateType) | html %] [% Data.Name | html %] [% Data.Attachments | html %] [% Data.Comment | truncate(26) | html %] [% Translate(Data.Valid) | html %] [% Data.ChangeTime | Localize("TimeShort") %] [% Data.CreateTime | Localize("TimeShort") %] [% Translate("Delete this entry") | html %]
[% RenderBlockEnd("OverviewResult") %] [% RenderBlockStart("OverviewUpdate") %]
[% IF Data.Action == 'Add' %]

[% Translate("Add Template") | html %]

[% ELSE %]

[% Translate("Edit Template") | html %]

[% END %]
[% IF Data.Action == 'Change' %] [% END %]
[% Data.TemplateTypeString %]

[% Translate("This field is required.") | html %]

[% Translate("This field is required.") | html %]

[% Translate("This field is required.") | html %]

[% RenderBlockStart("NameServerError") %]

[% Translate("This field is required.") | html %]

[% RenderBlockEnd("NameServerError") %] [% RenderBlockStart("ExistNameServerError") %]

[% Translate("A standard template with this name already exists!") | html %]

[% RenderBlockEnd("NameServerError") %]
[% Data.AttachmentOption %]
[% Data.ValidOption %]

[% Translate("This field is required.") | html %]

[% Translate("This field is required.") | html %]

[% IF Data.Action == 'Change' %] [% Translate("or") | html %] [% ELSE %] [% END %] [% Translate("or") | html %] [% Translate("Cancel") | html %]

[% Translate("Reference") | html %]

[% Translate("You can use the following tags") | html %]:

<OTRS_OWNER_*>
[% Translate("Ticket owner options") | html %] ([% Translate("e. g.") | html %] <OTRS_OWNER_UserFirstname>).
<OTRS_RESPONSIBLE_*>
[% Translate("Ticket responsible options") | html %] ([% Translate("e. g.") | html %] <OTRS_RESPONSIBLE_UserFirstname>).
<OTRS_CURRENT_*>
[% Translate("Options of the current user who requested this action") | html %] ([% Translate("e. g.") | html %] <OTRS_CURRENT_UserFirstname>).
<OTRS_TICKET_*>
[% Translate("Options of the ticket data") | html %] ([% Translate("e. g.") | html %] <OTRS_TICKET_TicketNumber>, <OTRS_TICKET_TicketID>, <OTRS_TICKET_Queue>, <OTRS_TICKET_State>).
<OTRS_TICKET_DynamicField_*>
[% Translate("Options of ticket dynamic fields internal key values") | html %] ([% Translate(" e. g.") | html %] <OTRS_TICKET_DynamicField_TestField>, <OTRS_TICKET_DynamicField_TicketFreeText1>).
<OTRS_TICKET_DynamicField_*_Value>
[% Translate("Options of ticket dynamic fields display values, useful for Dropdown and Multiselect fields") | html %] ([% Translate(" e. g.") | html %] <OTRS_TICKET_DynamicField_TestField_Value>, <OTRS_TICKET_DynamicField_TicketFreeText1_Value>).
<OTRS_CUSTOMER_DATA_*>
[% Translate("Options of the current customer user data") | html %] ([% Translate("e. g.") | html %] <OTRS_CUSTOMER_DATA_UserFirstname>).
<OTRS_CONFIG_*>
[% Translate("Config options") | html %] ([% Translate("e. g.") | html %] <OTRS_CONFIG_HttpType>).

[% Translate("Note") | html %]: [% Translate("Create type templates only supports this smart tags") | html %]: <OTRS_CURRENT_*> [% Translate("and") | html %] <OTRS_CONFIG_*>

[% Translate("Example template") | html %]:

[% RenderBlockEnd("OverviewUpdate") %]
[% RenderBlockEnd("Overview") %]