# -- # Copyright (C) 2001-2019 OTRS AG, https://otrs.com/ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt. # -- package Kernel::System::Ticket::Acl::CloseParentAfterClosedChilds; use strict; use warnings; our @ObjectDependencies = ( 'Kernel::System::LinkObject', 'Kernel::System::Log', 'Kernel::System::Ticket', ); sub new { my ( $Type, %Param ) = @_; # allocate new hash for object my $Self = {}; bless( $Self, $Type ); return $Self; } sub Run { my ( $Self, %Param ) = @_; # check needed stuff for (qw(Config Acl)) { if ( !$Param{$_} ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "Need $_!" ); return; } } # check if child tickets are not closed return 1 if !$Param{TicketID} || !$Param{UserID}; # link tickets my $Links = $Kernel::OM->Get('Kernel::System::LinkObject')->LinkList( Object => 'Ticket', Key => $Param{TicketID}, State => 'Valid', Type => 'ParentChild', UserID => $Param{UserID}, ); return 1 if !$Links; return 1 if ref $Links ne 'HASH'; return 1 if !$Links->{Ticket}; return 1 if ref $Links->{Ticket} ne 'HASH'; return 1 if !$Links->{Ticket}->{ParentChild}; return 1 if ref $Links->{Ticket}->{ParentChild} ne 'HASH'; return 1 if !$Links->{Ticket}->{ParentChild}->{Target}; return 1 if ref $Links->{Ticket}->{ParentChild}->{Target} ne 'HASH'; my $OpenSubTickets = 0; TICKETID: for my $TicketID ( sort keys %{ $Links->{Ticket}->{ParentChild}->{Target} } ) { # get ticket my %Ticket = $Kernel::OM->Get('Kernel::System::Ticket')->TicketGet( TicketID => $TicketID, DynamicFields => 0, ); if ( $Ticket{StateType} !~ m{ \A (close|merge|remove) }xms ) { $OpenSubTickets = 1; last TICKETID; } } # generate acl if ($OpenSubTickets) { $Param{Acl}->{CloseParentAfterClosedChilds} = { # match properties Properties => { # current ticket match properties Ticket => { TicketID => [ $Param{TicketID} ], }, }, # return possible options (black list) PossibleNot => { # possible ticket options (black list) Ticket => { State => $Param{Config}->{State}, }, Action => ['AgentTicketClose'], }, }; } return 1; } 1;