List of state types which can be used in the agent interface. Frontend::Agent internal external public List of state types which can be used in the customer interface. Frontend::Customer external public List of state types which can be used in the public interface. Frontend::Public public Default category name. Core::FAQ FAQ Default category name. Core::FAQ default comment Rates for voting. Key must be in percent. Core::FAQ::Item::Voting 5 4 3 2 1 Show voting in defined interfaces. Core::FAQ::Item::Voting internal (agent) external (customer) Show FAQ path yes/no. Core::FAQ::Explorer 1 Decimal places of the voting result. Core::FAQ::Explorer 2 CSS color for the voting result. Core::FAQ::Explorer red orange green Interfaces where the quick search should be shown. Core::FAQ::Explorer public (public) Show last change items in defined interfaces. Core::FAQ::Explorer internal (agent) external (customer) public (public) Show items of subcategories. Core::FAQ::Explorer 1 Number of shown items in last changes. Core::FAQ::Explorer 3 Show last created items in defined interfaces. Core::FAQ::Explorer internal (agent) external (customer) public (public) Show items of subcategories. Core::FAQ::Explorer 1 Number of shown items in last created. Core::FAQ::Explorer 3 Show top 10 items in defined interfaces. Core::FAQ::Explorer internal (agent) external (customer) public (public) Number of shown items in the top 10 feature. Core::FAQ::Explorer 10 Show items of subcategories. Core::FAQ::Explorer 1 The identifier for a FAQ, e.g. FAQ#, KB#, MyFAQ#. The default is FAQ#. Core::FAQ FAQ# Default maximum size of the titles in a FAQ article to be shown. Core::FAQ 50 Default state for FAQ entry. Core::FAQ internal (agent) external (customer) public (all) New FAQ articles need approval before they get published. Core::FAQ::Approval 0 Group for the approval of FAQ articles. Core::FAQ::Approval users Queue for the approval of FAQ articles. Core::FAQ::Approval FAQ_Approval Ticket subject for approval of FAQ article. Core::FAQ::Approval FAQ approval required for FAQ# <OTRS_FAQ_NUMBER> Ticket body for approval of FAQ article. Core::FAQ::Approval Hi, a new FAQ article needs your approval before it can be published. FAQ# : <OTRS_FAQ_NUMBER> Title : <OTRS_FAQ_TITLE> Author : <OTRS_FAQ_AUTHOR> State : <OTRS_FAQ_STATE> If you want to do this, click on this link: <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentFAQEdit;ItemID=<OTRS_FAQ_ITEMID> Your OTRS Notification Master Default priority of tickets for the approval of FAQ articles. Core::FAQ::Approval 3 normal Default state of tickets for the approval of FAQ articles. Core::FAQ::Approval new Default type of tickets for the approval of FAQ articles. Core::FAQ::Approval Unclassified Definition of FAQ item free text field. Core::FAQ::Item public Symptom 100 Definition of FAQ item free text field. Core::FAQ::Item public Problem 200 Definition of FAQ item free text field. Core::FAQ::Item public Solution 300 Definition of FAQ item free text field. Core::FAQ::Item Field4 400 Definition of FAQ item free text field. Core::FAQ::Item Field5 500 Definition of FAQ item free text field. Core::FAQ::Item internal Comment 600 This setting defines that a 'FAQ' object can be linked with other 'FAQ' objects using the 'Normal' link type. Core::LinkObject FAQ FAQ Normal This setting defines that a 'FAQ' object can be linked with other 'FAQ' objects using the 'ParentChild' link type. Core::LinkObject FAQ FAQ ParentChild This setting defines that a 'FAQ' object can be linked with other 'Ticket' objects using the 'Normal' link type. Core::LinkObject FAQ Ticket Normal This setting defines that a 'FAQ' object can be linked with other 'Ticket' objects using the 'ParentChild' link type. Core::LinkObject FAQ Ticket ParentChild Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration FAQ Area. FAQ FAQ Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader FAQ.Agent.Detail.css FAQ.Agent.FAQ.js Main menu item registration. Frontend::Agent::ModuleRegistration::MainMenu FAQ Area FAQ Action=AgentFAQExplorer FAQ Menu ItemArea f 350 FAQ Explorer Explorer Action=AgentFAQExplorer FAQ x 910 Frontend module registration for the customer interface. Frontend::Customer::ModuleRegistration Customer FAQ. FAQ Loader module registration for the agent interface. Frontend::Customer::ModuleRegistration::Loader FAQ.Customer.Detail.css FAQ.Customer.Default.css FAQ.Widget.css FAQ.Customer.FAQZoom.js Main menu item registration. Frontend::Customer::ModuleRegistration::MainMenu FAQ FAQ Action=CustomerFAQExplorer FAQ Menu 700 FAQ Explorer FAQ Explorer Action=CustomerFAQExplorer FAQ Submenu x 710 Maximum number of FAQ articles to be displayed in the FAQ Explorer result of the customer interface. Frontend::Customer::View::FAQExplorer 200 Number of FAQ articles to be displayed in the FAQ Explorer of the customer interface. Frontend::Customer::View::FAQExplorer 40 Defines the default FAQ attribute for FAQ sorting in the FAQ Explorer of the customer interface. Frontend::Customer::View::FAQExplorer Title Number Category Language State Defines the default FAQ order in the FAQ Explorer result of the customer interface. Up: oldest on top. Down: latest on top. Frontend::Customer::View::FAQExplorer Down Up Maximum size of the titles in a FAQ article to be shown in the FAQ Explorer in the customer interface. Frontend::Customer::View::FAQExplorer 50 Default value for the Action parameter for the public frontend. The Action parameter is used in the scripts of the system. Frontend::Public PublicFAQExplorer Frontend module registration for the public interface. Frontend::Public::ModuleRegistration Public FAQ. FAQ Loader module registration for the public interface. Frontend::Public::ModuleRegistration FAQ.Customer.Detail.css FAQ.Customer.Default.css FAQ.Widget.css FAQ.Customer.FAQZoom.js Main menu item registration. Frontend::Public::ModuleRegistration FAQ Area FAQ Action=PublicFAQExplorer x 400 Maximum number of FAQ articles to be displayed in the FAQ Explorer result of the public interface. Frontend::Public::View::FAQExplorer 200 Number of FAQ articles to be displayed in the FAQ Explorer of the public interface. Frontend::Public::View::FAQExplorer 40 Defines the default FAQ attribute for FAQ sorting in the FAQ Explorer of the public interface. Frontend::Public::View::FAQExplorer Title Number Category Language State Defines the default FAQ order in the FAQ Explorer result of the public interface. Up: oldest on top. Down: latest on top. Frontend::Public::View::FAQExplorer Down Up Maximum size of the titles in a FAQ article to be shown in the FAQ Explorer in the public interface. Frontend::Public::View::FAQExplorer 50 Frontend module registration for the public interface. Frontend::Public::ModuleRegistration Public FAQ. FAQ Loader module registration for the public interface. Frontend::Public::ModuleRegistration Show FAQ Article with HTML. Core::FAQ::Item 1 Module to generate html OpenSearch profile for short FAQ search. Frontend::Agent Kernel::Output::HTML::HeaderMeta::AgentFAQSearch AgentFAQSearch Module to generate HTML OpenSearch profile for short FAQ search in the customer interface. Frontend::Customer Kernel::Output::HTML::HeaderMeta::CustomerFAQSearch CustomerFAQSearch Module to generate HTML OpenSearch profile for short FAQ search in the public interface. Frontend::Public Kernel::Output::HTML::HeaderMeta::PublicFAQSearch PublicFAQSearch Defines where the 'Insert FAQ' link will be displayed. Frontend::Base::OutputFilter Kernel::Output::HTML::FilterElementPost::FAQ 0 1 1 1 1 1 1 1 1 1 1 1 1 A filter for HTML output to add links behind a defined string. The element Image allows two input kinds. First the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possibility is to insert the link to the image. Frontend::Base::OutputFilter (FAQ)[#\s]*?1(\d{4}) FAQ /otrs/index.pl?Action=AgentFAQZoom;ItemID=<MATCH2> /otrs-web/skins/Agent/default/img/help-small.png _blank Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration FAQ Area. FAQ FAQ Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader FAQ.Agent.Detail.css FAQ.Agent.FAQ.js Main menu item registration. Frontend::Agent::ModuleRegistration::MainMenu New FAQ Article. New Action=AgentFAQAdd FAQ b 920 Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration FAQ Edit. Edit FAQ Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader FAQ.Agent.Detail.css FAQ.Agent.FAQ.js Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration admin FAQ Area. FAQ FAQ Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader FAQ.Agent.ConfirmationDialog.js Main menu item registration. Frontend::Agent::ModuleRegistration::MainMenu admin Language Management. Language Management Action=AgentFAQLanguage FAQ l 940 Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration admin FAQ Area. FAQ FAQ Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader FAQ.Agent.ConfirmationDialog.js Main menu item registration. Frontend::Agent::ModuleRegistration::MainMenu admin Category Management. Category Management Action=AgentFAQCategory FAQ g 950 Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration FAQ Area. FAQ FAQ Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader FAQ.Agent.FAQ.js Main menu item registration. Frontend::Agent::ModuleRegistration::MainMenu Search FAQ. Search Action=AgentFAQSearch onclick="Core.Agent.Search.OpenSearchDialog('AgentFAQSearch'); if (event.stopPropagation) { event.stopPropagation(); } else { window.event.cancelBubble = true; } return false;" FAQ z 960 Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration Search FAQ Small. FAQ FAQ Main menu item registration. Frontend::Agent::ModuleRegistration::MainMenu FAQ search backend router of the agent interface. Frontend::Agent::ModuleRegistration::MainMenu::Search Action=AgentFAQSearch;Subaction=AJAX Defines an overview module to show the small view of a FAQ list. Frontend::Agent::FAQOverview Kernel::Output::HTML::FAQOverview::Small Small S Defines the shown columns in the FAQ search. This option has no effect on the position of the column. Frontend::Agent::View::FAQSearch 1 1 1 1 1 1 Defines the default FAQ attribute for FAQ sorting in a FAQ search of the agent interface. Frontend::Agent::View::FAQSearch Title Number Category Language State Defines the default FAQ order of a search result in the agent interface. Up: oldest on top. Down: latest on top. Frontend::Agent::View::FAQSearch Down Up Maximum number of FAQ articles to be displayed in the result of a search in the agent interface. Frontend::Agent::View::FAQSearch 200 Defines the shown columns in the FAQ Explorer. This option has no effect on the position of the column. Frontend::Agent::View::FAQExplorer 1 0 1 1 1 0 Defines the default FAQ attribute for FAQ sorting in the FAQ Explorer of the agent interface. Frontend::Agent::View::FAQExplorer Title Number Category Language State Defines the default FAQ order in the FAQ Explorer result of the agent interface. Up: oldest on top. Down: latest on top. Frontend::Agent::View::FAQExplorer Down Up Maximum number of FAQ articles to be displayed in the FAQ Explorer result of the agent interface. Frontend::Agent::View::FAQExplorer 200 Maximum size of the titles in a FAQ article to be shown in the FAQ Explorer in the agent interface. Frontend::Agent::View::FAQExplorer 50 Show invalid items in the FAQ Explorer result of the agent interface. Frontend::Agent::View::FAQExplorer 0 Parameters for the pages (in which the FAQ items are shown) of the small FAQ overview. Frontend::Agent::View::Preferences Kernel::Output::HTML::Preferences::Generic Miscellaneous FAQ Overview "Small" Limit Select how many items should be shown in Overview "Small" by default. Limit. 10 15 20 25 30 35 25 UserFAQOverviewSmallPageShown 8000 0 Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration FAQ Area. FAQ FAQ Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader FAQ.Agent.Detail.css Core.AllocationList.css FAQ.Agent.ConfirmationDialog.js FAQ.Agent.TicketCompose.js FAQ.Agent.FAQZoom.js Core.UI.AllocationList.js Core.UI.Table.Sort.js Core.Agent.TableFilters.js Core.Agent.LinkObject.js Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration FAQ AJAX Responder for Richtext. FAQ AJAX Responder Shows a link in the menu to go back in the FAQ zoom view of the agent interface. Frontend::Agent::View::FAQZoom::MenuModule Kernel::Output::HTML::FAQMenu::Generic Back Back [% Env("LastScreenOverview") %] Back Shows a link in the menu to edit a FAQ in the its zoom view of the agent interface. Frontend::Agent::View::FAQZoom::MenuModule Kernel::Output::HTML::FAQMenu::Generic Edit Edit this FAQ AgentFAQEdit Action=AgentFAQEdit;ItemID=[% Data.ItemID | html %];ScreenType=Popup PopUp Shows a link in the menu to access the history of a FAQ in its zoom view of the agent interface. Frontend::Agent::View::FAQZoom::MenuModule Kernel::Output::HTML::FAQMenu::Generic History History of this FAQ AgentFAQHistory Action=AgentFAQHistory;ItemID=[% Data.ItemID | html %] PopUp Shows a link in the menu to print a FAQ in the its zoom view of the agent interface. Frontend::Agent::View::FAQZoom::MenuModule Kernel::Output::HTML::FAQMenu::Generic Print Print this FAQ AgentFAQPrint Action=AgentFAQPrint;ItemID=[% Data.ItemID | html %] target="print_FAQ" PopUp Shows a link in the menu that allows linking a FAQ with another object in the zoom view of such FAQ of the agent interface. Frontend::Agent::View::FAQZoom::MenuModule Kernel::Output::HTML::FAQMenu::Generic Link Link another object to this FAQ item AgentLinkObject Action=AgentLinkObject;SourceObject=FAQ;SourceKey=[% Data.ItemID | html %] PopUp Shows a link in the menu that allows to delete a FAQ in its zoom view in the agent interface. Frontend::Agent::View::FAQZoom::MenuModule Kernel::Output::HTML::FAQMenu::Delete Delete Delete this FAQ AgentFAQDelete Action=AgentFAQDelete;ItemID=[% Data.ItemID | html %] ConfirmationDialog Frontend module registration for the customer interface. Frontend::Customer::ModuleRegistration Customer FAQ Zoom. FAQ Loader module registration for the agent interface. Frontend::Customer::ModuleRegistration::Loader FAQ.Customer.Detail.css FAQ.Customer.Default.css FAQ.FAQZoom.css FAQ.Customer.FAQZoom.js Frontend module registration for the customer interface. Frontend::Customer::ModuleRegistration Customer FAQ search. FAQ Search FAQ Loader module registration for the agent interface. Frontend::Customer::ModuleRegistration::Loader Main menu item registration. Frontend::Customer::ModuleRegistration::MainMenu Search Search Action=CustomerFAQSearch FAQ Submenu f 780 Maximum number of FAQ articles to be displayed in the result of a search in the customer interface. Frontend::Customer::View::FAQSearch 200 Number of FAQ articles to be displayed on each page of a search result in the customer interface. Frontend::Customer::View::FAQSearch 40 Defines the default FAQ attribute for FAQ sorting in a FAQ search of the customer interface. Frontend::Customer::View::FAQSearch Title Number Category Language State Defines the default FAQ order of a search result in the customer interface. Up: oldest on top. Down: latest on top. Frontend::Customer::View::FAQSearch Down Up Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration FAQ Print. Print FAQ Frontend module registration for the customer interface. Frontend::Customer::ModuleRegistration Customer FAQ Print. FAQ Frontend module registration for the public interface. Frontend::Public::ModuleRegistration Public FAQ search. FAQ Search FAQ Loader module registration for the public interface. Frontend::Public::ModuleRegistration FAQ.Customer.Default.css Main menu item registration. Frontend::Public::ModuleRegistration FAQ Area Search FAQ Action=PublicFAQSearch 600 Maximum number of FAQ articles to be displayed in the result of a search in the public interface. Frontend::Public::View::FAQSearch 200 Number of FAQ articles to be displayed on each page of a search result in the public interface. Frontend::Public::View::FAQSearch 40 Defines the default FAQ attribute for FAQ sorting in a FAQ search of the public interface. Frontend::Public::View::FAQSearch Title Number Category Language State Defines the default FAQ order of a search result in the public interface. Up: oldest on top. Down: latest on top. Frontend::Public::View::FAQSearch Down Up Frontend module registration for the public interface. Frontend::Public::ModuleRegistration Public FAQ Zoom. FAQ Loader module registration for the public interface. Frontend::Public::ModuleRegistration FAQ.Customer.Default.css FAQ.Customer.Detail.css FAQ.FAQZoom.css FAQ.Customer.FAQZoom.js Frontend module registration for the public interface. Frontend::Public::ModuleRegistration Public FAQ Zoom. FAQ Frontend module registration for the public interface. Frontend::Public::ModuleRegistration Public FAQ Print. FAQ Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration FAQ Area. FAQ FAQ Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader Main menu item registration. Frontend::Agent::ModuleRegistration::MainMenu FAQ Journal Journal Action=AgentFAQJournal FAQ j 930 Defines the shown columns in the FAQ journal. This option has no effect on the position of the column. Frontend::Agent::View::FAQJournal 1 1 1 1 1 Maximum number of FAQ articles to be displayed in the FAQ journal in the agent interface. Frontend::Agent::View::FAQJournal 200 Maximum size of the titles in a FAQ article to be shown in the FAQ journal in the agent interface. Frontend::Agent::View::FAQJournal 50 Parameters for the pages (in which the FAQ items are shown) of the small FAQ journal overview. Frontend::Agent::View::Preferences Kernel::Output::HTML::Preferences::Generic Miscellaneous FAQ Journal Overview "Small" Limit Select how many items should be shown in Journal Overview "Small" by default. Limit. 10 15 20 25 30 35 25 UserFAQJournalOverviewSmallPageShown 8000 0 Defines an overview module to show the small view of a FAQ journal. Frontend::Agent::FAQJournalOverview Kernel::Output::HTML::FAQJournalOverview::Small Small S Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration FAQ History. History FAQ Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration FAQ Delete. Delete FAQ Defines the information to be inserted in a FAQ based Ticket. "Full FAQ" includes text, attachments and inline images. Core::FAQ::TicketCompose Full FAQ Text Only Include internal fields on a FAQ based Ticket. Core::FAQ::TicketCompose 0 Include the name of each field in a FAQ based Ticket. Core::FAQ::TicketCompose 1 Show "Insert FAQ Text" / "Insert Full FAQ" Button in AgentFAQZoomSmall. Core::FAQ::TicketCompose 1 Show "Insert FAQ Link" Button in AgentFAQZoomSmall for public FAQ Articles. Core::FAQ::TicketCompose 1 Show "Insert FAQ Text & Link" / "Insert Full FAQ & Link" Button in AgentFAQZoomSmall for public FAQ Articles. Core::FAQ::TicketCompose 1 Define if the FAQ title should be concatenated to article subject. Core::FAQ::TicketCompose 1 Enable multiple languages on FAQ module. Core::FAQ 1 Default language for FAQ articles on single language mode. Core::FAQ en List of CSS files to always be loaded for the agent interface. Frontend::Base::Loader FAQ.Agent.Default.css List of JS files to always be loaded for the agent interface. Frontend::Base::Loader FAQ.Agent.TicketCompose.js Loader module registration for the agent interface. Frontend::Customer::ModuleRegistration::Loader FAQ.RelatedArticles.css FAQ.Customer.Default.css Enable voting mechanism on FAQ module. Core::FAQ 1 Cache Time To Leave for FAQ items. Core::FAQ 172800 Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. Frontend::Agent::View::Dashboard Kernel::Output::HTML::Dashboard::FAQ Latest updated FAQ articles LastChange ContentSmall 1 0 Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. Frontend::Agent::View::Dashboard Kernel::Output::HTML::Dashboard::FAQ Latest created FAQ articles LastCreate ContentSmall 1 0 GenericInterface module registration for the operation layer. GenericInterface::Operation::ModuleRegistration LanguageList FAQ AdminGenericInterfaceOperationDefault GenericInterface module registration for the operation layer. GenericInterface::Operation::ModuleRegistration PublicCategoryList FAQ AdminGenericInterfaceOperationDefault GenericInterface module registration for the operation layer. GenericInterface::Operation::ModuleRegistration PublicFAQGet FAQ AdminGenericInterfaceOperationDefault GenericInterface module registration for the operation layer. GenericInterface::Operation::ModuleRegistration PublicFAQSearch FAQ AdminGenericInterfaceOperationDefault Set the default height (in pixels) of inline HTML fields in AgentFAQZoom. Frontend::Agent::View::FAQZoom 100 Set the maximum height (in pixels) of inline HTML fields in AgentFAQZoom. Frontend::Agent::View::FAQZoom 2500 Set the default height (in pixels) of inline HTML fields in CustomerFAQZoom (and PublicFAQZoom). Frontend::Customer::View::FAQZoom 100 Set the maximum height (in pixels) of inline HTML fields in CustomerFAQZoom (and PublicFAQZoom). Frontend::Customer::View::FAQZoom 2500 Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative). Frontend::Agent::View::FAQAdd 620 Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative). Frontend::Agent::View::FAQAdd 320 Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative). Frontend::Agent::View::FAQEdit 620 Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative). Frontend::Agent::View::FAQEdit 320 Toolbar Item for a shortcut. Frontend::Agent::ToolBar Kernel::Output::HTML::ToolBar::Link Add FAQ article Action=AgentFAQAdd AgentFAQAdd FAQ fa fa-question 1020090 DynamicField object registration. Core::DynamicFields::ObjectTypeRegistration FAQ Kernel::System::DynamicField::ObjectType::FAQ 200 Dynamic fields shown in the FAQ small format overview screen of the agent interface. Frontend::Agent::FAQOverview 0 - Disabled 1 - Enabled Dynamic fields shown in the FAQ add screen of the agent interface. Frontend::Agent::View::FAQAdd 0 - Disabled 1 - Enabled 2 - Enabled and required Dynamic fields shown in the FAQ edit screen of the agent interface. Frontend::Agent::View::FAQEdit 0 - Disabled 1 - Enabled 2 - Enabled and required Dynamic fields shown in the FAQ zoom screen of the agent interface. Frontend::Agent::View::FAQZoom 0 - Disabled 1 - Enabled Dynamic fields shown in the FAQ zoom screen of the customer interface. Frontend::Customer::View::FAQZoom 0 - Disabled 1 - Enabled Dynamic fields shown in the FAQ zoom screen of the public interface. Frontend::Public::View::FAQZoom 0 - Disabled 1 - Enabled Dynamic fields shown in the FAQ print screen of the agent interface. Frontend::Agent::View::FAQPrint 0 - Disabled 1 - Enabled Dynamic fields shown in the FAQ print screen of the customer interface. Frontend::Customer::View::FAQPrint 0 - Disabled 1 - Enabled Dynamic fields shown in the FAQ print screen of the public interface. Frontend::Public::View::FAQPrint 0 - Disabled 1 - Enabled Dynamic fields shown in the FAQ search screen of the agent interface. Frontend::Agent::View::FAQSearch 0 - Disabled 1 - Enabled 2 - Enabled and shown by default Dynamic Fields used to export the search result in CSV format. Frontend::Agent::View::FAQSearch Dynamic fields shown in the FAQ search screen of the customer interface. Frontend::Customer::View::FAQSearch 0 - Disabled 1 - Enabled 2 - Enabled and shown by default Dynamic fields shown in the FAQ overview screen of the customer interface. Frontend::Customer::FAQOverview 0 - Disabled 1 - Enabled 2 - Enabled and required Dynamic Fields used to export the search result in CSV format. Frontend::Customer::View::FAQSearch Dynamic fields shown in the FAQ search screen of the public interface. Frontend::Public::View::FAQSearch 0 - Disabled 1 - Enabled 2 - Enabled and shown by default Dynamic fields shown in the FAQ overview screen of the public interface. Frontend::Public::FAQOverview 0 - Disabled 1 - Enabled 2 - Enabled and required Dynamic Fields used to export the search result in CSV format. Frontend::Public::View::FAQSearch Defines the default shown FAQ search attribute for FAQ search screen. Frontend::Agent::View::FAQSearch Defines the default shown FAQ search attribute for FAQ search screen. Frontend::Agent::View::FAQSearch Defines the default shown FAQ search attribute for FAQ search screen. Frontend::Agent::View::FAQSearch Defines the default shown FAQ search attribute for FAQ search screen. Frontend::Agent::View::FAQSearch Defines the default shown FAQ search attribute for FAQ search screen. Frontend::Agent::View::FAQSearch Defines the default shown FAQ search attribute for FAQ search screen. Frontend::Agent::View::FAQSearch Defines the default shown FAQ search attribute for FAQ search screen. Frontend::Agent::View::FAQSearch Defines the default shown FAQ search attribute for FAQ search screen. Frontend::Agent::View::FAQSearch Defines the default shown FAQ search attribute for FAQ search screen. Frontend::Agent::View::FAQSearch Defines the default shown FAQ search attribute for FAQ search screen. Frontend::Agent::View::FAQSearch Defines the default shown FAQ search attribute for FAQ search screen. Frontend::Agent::View::FAQSearch Defines the default shown FAQ search attribute for FAQ search screen. Frontend::Agent::View::FAQSearch Defines the default shown FAQ search attribute for FAQ search screen. Frontend::Agent::View::FAQSearch Defines the default shown FAQ search attribute for FAQ search screen. Frontend::Agent::View::FAQSearch Defines the default shown FAQ search attribute for FAQ search screen. Frontend::Agent::View::FAQSearch Defines the default shown FAQ search attribute for FAQ search screen. Frontend::Agent::View::FAQSearch Defines the default shown FAQ search attribute for FAQ search screen. Frontend::Agent::View::FAQSearch Maximum size of the titles in a FAQ article to be shown in the FAQ Search in the agent interface. Frontend::Agent::View::FAQSearch 50 Maximum size of the titles in a FAQ article to be shown in the FAQ Search in the customer interface. Frontend::Customer::View::FAQSearch 50 Maximum size of the titles in a FAQ article to be shown in the FAQ Search in the public interface. Frontend::Public::View::FAQSearch 50 Define Actions where a settings button is available in the linked objects widget (LinkObject::ViewMode = "complex"). Please note that these Actions must have registered the following JS and CSS files: Core.AllocationList.css, Core.UI.AllocationList.js, Core.UI.Table.Sort.js, Core.Agent.TableFilters.js and Core.Agent.LinkObject.js. Frontend::Agent::LinkObject AgentFAQZoom Define which columns are shown in the linked FAQs widget (LinkObject::ViewMode = "complex"). Note: Only FAQ attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns. Possible settings: 0 = Disabled, 1 = Available, 2 = Enabled by default. Frontend::Agent::LinkObject Kernel::Output::HTML::LinkObject::FAQ.pm 2 2 2 2 1 1 1 1 1 100 110 120 130 140 150 160 170 180 Enable the related article feature for the customer frontend. Core::FAQ::RelatedArticles 1 Output filter to add Java-script to CustomerTicketMessage screen. Frontend::Base::OutputFilter Kernel::Output::HTML::FilterElementPost::FAQCustomerRelatedArticles 1 Frontend module registration for the customer interface. Frontend::Customer::ModuleRegistration Customer FAQ Related Articles. Customer FAQ Related Articles Limit for the search to build the keyword FAQ article list. Core::FAQ::RelatedArticles 5000 List of queue names for which the related article feature is enabled. Frontend::Customer::FAQRelatedArticles Raw The default languages for the related FAQ articles. Frontend::Customer::FAQRelatedArticles en Output limit for the related FAQ articles. Frontend::Customer::FAQRelatedArticles 10 Show the stars for the articles with a rating equal or greater like the defined value (set value '0' to deactivate the output). Frontend::Customer::FAQRelatedArticles 4