# -- # Copyright (C) 2001-2019 OTRS AG, https://otrs.com/ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt. # -- package Kernel::System::ProcessManagement::ActivityDialog; use strict; use warnings; use Kernel::System::VariableCheck qw(:all); our @ObjectDependencies = ( 'Kernel::Config', 'Kernel::System::Log', ); =head1 NAME Kernel::System::ProcessManagement::ActivityDialog - activity dialog lib =head1 DESCRIPTION All Process Management Activity Dialog functions. =head1 PUBLIC INTERFACE =head2 new() Don't use the constructor directly, use the ObjectManager instead: my $ActivityDialogObject = $Kernel::OM->Get('Kernel::System::ProcessManagement::ActivityDialog'); =cut sub new { my ( $Type, %Param ) = @_; # allocate new hash for object my $Self = {}; bless( $Self, $Type ); return $Self; } =head2 ActivityDialogGet() Get activity dialog info my $ActivityDialog = $ActivityDialogObject->ActivityDialogGet( ActivityDialogEntityID => 'AD1', Interface => ['AgentInterface'], # ['AgentInterface'] or ['CustomerInterface'] or ['AgentInterface', 'CustomerInterface'] or 'all' Silent => 1, # 1 or 0, default 0, if set to 1, will not log errors about not matching interfaces ); Returns: $ActivityDialog = { Name => 'UnitTestActivity', Interface => 'CustomerInterface', # 'AgentInterface', 'CustomerInterface', ['AgentInterface'] or ['CustomerInterface'] or ['AgentInterface', 'CustomerInterface'] DescriptionShort => 'AD1 Process Short', DescriptionLong => 'AD1 Process Long description', CreateTime => '07-02-2012 13:37:00', CreateBy => '2', ChangeTime => '08-02-2012 13:37:00', ChangeBy => '3', Fields => { DynamicField_Make => { Display => 2, DescriptionLong => 'Make Long', DescriptionShort => 'Make Short', }, DynamicField_VWModel => { Display => 2, DescriptionLong => 'VWModel Long', DescriptionShort => 'VWModel Short', }, DynamicField_PeugeotModel => { Display => 0, DescriptionLong => 'PeugeotModel Long', DescriptionShort => 'PeugeotModel Short', }, StateID => { Display => 1, DescriptionLong => 'StateID Long', DescriptionShort => 'StateID Short', }, }, FieldOrder => [ 'StateID', 'DynamicField_Make', 'DynamicField_VWModelModel', 'DynamicField_PeugeotModel' ], SubmitAdviceText => 'NOTE: If you submit the form ...', SubmitButtonText => 'Make an inquiry', }; =cut sub ActivityDialogGet { my ( $Self, %Param ) = @_; for my $Needed (qw(ActivityDialogEntityID Interface)) { if ( !defined $Param{$Needed} ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "Need $Needed!" ); return; } } if ( $Param{Interface} ne 'all' && ref $Param{Interface} ne 'ARRAY' ) { $Param{Interface} = [ $Param{Interface} ]; } my $ActivityDialog = $Kernel::OM->Get('Kernel::Config')->Get('Process::ActivityDialog'); if ( !IsHashRefWithData($ActivityDialog) ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => 'Need ActivityDialog config!' ); return; } if ( !IsHashRefWithData( $ActivityDialog->{ $Param{ActivityDialogEntityID} } ) ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "No Data for ActivityDialog '$Param{ActivityDialogEntityID}' found!" ); return; } if ( $Param{Interface} ne 'all' && !IsArrayRefWithData( $ActivityDialog->{ $Param{ActivityDialogEntityID} }->{Interface} ) ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "No Interface for ActivityDialog '$Param{ActivityDialogEntityID}' found!" ); } if ( $Param{Interface} ne 'all' ) { my $Success; INTERFACE: for my $CurrentInterface ( @{ $Param{Interface} } ) { if ( grep { $CurrentInterface eq $_ } @{ $ActivityDialog->{ $Param{ActivityDialogEntityID} }->{Interface} } ) { $Success = 1; last INTERFACE; } } if ( !$Success ) { if ( !$Param{Silent} ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "Not permitted Interface(s) '" . join( '\', \'', @{ $Param{Interface} } ) . "' for ActivityDialog '$Param{ActivityDialogEntityID}'!" ); } return; } } return $ActivityDialog->{ $Param{ActivityDialogEntityID} }; } =head2 ActivityDialogCompletedCheck() Checks if an activity dialog is completed my $Completed = $ActivityDialogObject->ActivityDialogCompletedCheck( ActivityDialogEntityID => 'AD1', Data => { Queue => 'Raw', DynamicField1 => 'Value', Subject => 'Testsubject', # ... }, ); Returns: $Completed = 1; # 0 =cut sub ActivityDialogCompletedCheck { my ( $Self, %Param ) = @_; for my $Needed (qw(ActivityDialogEntityID Data)) { if ( !defined $Param{$Needed} ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "Need $Needed!" ); return; } } if ( !IsHashRefWithData( $Param{Data} ) ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "Data has no values!", ); return; } my $ActivityDialog = $Self->ActivityDialogGet( ActivityDialogEntityID => $Param{ActivityDialogEntityID}, Interface => 'all', ); if ( !$ActivityDialog ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "Can't get ActivtyDialog '$Param{ActivityDialogEntityID}'!", ); return; } if ( !$ActivityDialog->{Fields} || ref $ActivityDialog->{Fields} ne 'HASH' ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "Can't get fields for ActivtyDialog '$Param{ActivityDialogEntityID}'!", ); return; } # loop over the fields of the config activity dialog to check if the required fields are filled FIELDLOOP: for my $Field ( sort keys %{ $ActivityDialog->{Fields} } ) { # Checks if Field was invisible next FIELDLOOP if ( !$ActivityDialog->{Fields}->{$Field}->{Display} ); # Checks if Field was visible but not required next FIELDLOOP if ( $ActivityDialog->{Fields}->{$Field}->{Display} == 1 ); # checks if $Data->{Field} is defined and not an empty string return if ( !IsStringWithData( $Param{Data}->{$Field} ) ); } return 1; } 1; =head1 TERMS AND CONDITIONS This software is part of the OTRS project (L). This software comes with ABSOLUTELY NO WARRANTY. For details, see the enclosed file COPYING for license information (GPL). If you did not receive this file, see L. =cut