# -- # Copyright (C) 2001-2019 OTRS AG, https://otrs.com/ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt. # -- package Kernel::System::CustomerUser::Event::TicketUpdate; use strict; use warnings; our @ObjectDependencies = ( 'Kernel::System::Log', 'Kernel::System::Ticket', ); sub new { my ( $Type, %Param ) = @_; # allocate new hash for object my $Self = {}; bless( $Self, $Type ); return $Self; } sub Run { my ( $Self, %Param ) = @_; # check needed stuff for (qw( Data Event Config UserID )) { if ( !$Param{$_} ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "Need $_!" ); return; } } for (qw( UserLogin NewData OldData )) { if ( !$Param{Data}->{$_} ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "Need $_ in Data!" ); return; } } # only update if fields have really changed if ( $Param{Data}->{OldData}->{UserCustomerID} ne $Param{Data}->{NewData}->{UserCustomerID} || $Param{Data}->{OldData}->{UserLogin} ne $Param{Data}->{NewData}->{UserLogin} ) { # get ticket object my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket'); # perform search my @Tickets = $TicketObject->TicketSearch( Result => 'ARRAY', Limit => 100_000, CustomerUserLoginRaw => $Param{Data}->{OldData}->{UserLogin}, CustomerIDRaw => $Param{Data}->{OldData}->{UserCustomerID}, ArchiveFlags => [ 'y', 'n' ], UserID => 1, ); # update the customer ID and login of tickets for my $TicketID (@Tickets) { $TicketObject->TicketCustomerSet( No => $Param{Data}->{NewData}->{UserCustomerID}, User => $Param{Data}->{NewData}->{UserLogin}, TicketID => $TicketID, UserID => $Param{UserID}, ); } } return 1; } 1;