init III

Perl OTRS/Kernel/System/Ticket/Event/TicketPendingTimeReset.pm

@@ -0,0 +1,91 @@
+# --
+# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
+# --
+# This software comes with ABSOLUTELY NO WARRANTY. For details, see
+# the enclosed file COPYING for license information (GPL). If you
+# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
+# --
+
+package Kernel::System::Ticket::Event::TicketPendingTimeReset;
+
+use strict;
+use warnings;
+
+our @ObjectDependencies = (
+    'Kernel::Config',
+    'Kernel::System::Log',
+    'Kernel::System::Ticket',
+);
+
+sub new {
+    my ( $Type, %Param ) = @_;
+
+    # allocate new hash for object
+    my $Self = {};
+    bless( $Self, $Type );
+
+    return $Self;
+}
+
+sub Run {
+    my ( $Self, %Param ) = @_;
+
+    # check needed stuff
+    for (qw(Data Event Config)) {
+        if ( !$Param{$_} ) {
+            $Kernel::OM->Get('Kernel::System::Log')->Log(
+                Priority => 'error',
+                Message  => "Need $_!"
+            );
+            return;
+        }
+    }
+    for (qw(TicketID)) {
+        if ( !$Param{Data}->{$_} ) {
+            $Kernel::OM->Get('Kernel::System::Log')->Log(
+                Priority => 'error',
+                Message  => "Need $_ in Data!"
+            );
+            return;
+        }
+    }
+
+    # get config object
+    my $ConfigObject = $Kernel::OM->Get('Kernel::Config');
+
+    # read pending state types from config
+    my $PendingReminderStateType =
+        $ConfigObject->Get('Ticket::PendingReminderStateType:') || 'pending reminder';
+
+    my $PendingAutoStateType =
+        $ConfigObject->Get('Ticket::PendingAutoStateType:') || 'pending auto';
+
+    # get ticket object
+    my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
+
+    # get ticket
+    my %Ticket = $TicketObject->TicketGet(
+        TicketID      => $Param{Data}->{TicketID},
+        UserID        => 1,
+        DynamicFields => 0,
+    );
+    return if !%Ticket;
+
+    # only set the pending time to 0 if it's actually set
+    return 1 if !$Ticket{UntilTime};
+
+    # only set the pending time to 0 if the new state is NOT a pending state
+    return 1 if $Ticket{StateType} eq $PendingReminderStateType;
+    return 1 if $Ticket{StateType} eq $PendingAutoStateType;
+
+    # reset pending date/time
+    return if !$TicketObject->TicketPendingTimeSet(
+        TicketID => $Param{Data}->{TicketID},
+        UserID   => $Param{UserID},
+        String   => '0000-00-00 00:00:00',
+    );
+
+    return 1;
+}
+
+1;