init III

Perl OTRS/Kernel/System/Ticket/Event/LockAfterCreate.pm

@@ -0,0 +1,85 @@
+# --
+# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
+# --
+# This software comes with ABSOLUTELY NO WARRANTY. For details, see
+# the enclosed file COPYING for license information (GPL). If you
+# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
+# --
+
+package Kernel::System::Ticket::Event::LockAfterCreate;
+## nofilter(TidyAll::Plugin::OTRS::Perl::ParamObject)
+
+use strict;
+use warnings;
+our @ObjectDependencies = (
+    'Kernel::System::Log',
+    'Kernel::System::Ticket',
+    'Kernel::System::Web::Request',
+);
+
+sub new {
+    my ( $Type, %Param ) = @_;
+
+    # Allocate new hash for object.
+    my $Self = {};
+    bless( $Self, $Type );
+
+    return $Self;
+}
+
+sub Run {
+    my ( $Self, %Param ) = @_;
+
+    for my $Needed (qw(Data Event Config UserID)) {
+        if ( !$Param{$Needed} ) {
+            $Kernel::OM->Get('Kernel::System::Log')->Log(
+                Priority => 'error',
+                Message  => "Need $Needed!"
+            );
+
+            return;
+        }
+    }
+    if ( !$Param{Data}->{TicketID} ) {
+        $Kernel::OM->Get('Kernel::System::Log')->Log(
+            Priority => 'error',
+            Message  => "Need TicketID in Data!"
+        );
+
+        return;
+    }
+
+    # Only for frontend actions by agents.
+    return 1 if $Param{UserID} eq 1;
+
+    # Get action.
+    my $Action = $Kernel::OM->Get('Kernel::System::Web::Request')->GetParam( Param => 'Action' );
+    return 1 if !$Action;
+
+    # Check action against config.
+    return 1 if $Action !~ m{$Param{Config}->{Action}};
+
+    my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
+
+    my %Ticket = $TicketObject->TicketGet(
+        TicketID      => $Param{Data}->{TicketID},
+        UserID        => $Param{UserID},
+        DynamicFields => 0,
+    );
+
+    # Disregard closed tickets.
+    return 1 if ( $Ticket{StateType} eq 'closed' );
+
+    # Disregard already locked tickets.
+    return 1 if ( lc $Ticket{Lock} ne 'unlock' );
+
+    # Set lock.
+    $TicketObject->TicketLockSet(
+        TicketID => $Param{Data}->{TicketID},
+        Lock     => 'lock',
+        UserID   => $Param{UserID},
+    );
+    return 1;
+}
+
+1;