init III

Perl OTRS/Kernel/System/Ticket/Event/GenericAgent.pm

@@ -0,0 +1,89 @@
+# --
+# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
+# --
+# This software comes with ABSOLUTELY NO WARRANTY. For details, see
+# the enclosed file COPYING for license information (GPL). If you
+# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
+# --
+
+package Kernel::System::Ticket::Event::GenericAgent;
+
+use strict;
+use warnings;
+
+use Kernel::System::VariableCheck qw(:all);
+
+our @ObjectDependencies = (
+    'Kernel::System::GenericAgent',
+    'Kernel::System::Log',
+    'Kernel::System::Ticket',
+);
+
+sub new {
+    my ( $Type, %Param ) = @_;
+
+    # allocate new hash for object
+    my $Self = {};
+    bless( $Self, $Type );
+
+    return $Self;
+}
+
+sub Run {
+    my ( $Self, %Param ) = @_;
+
+    # check needed stuff
+    for my $Needed (qw(Data Event Config)) {
+        if ( !$Param{$Needed} ) {
+            $Kernel::OM->Get('Kernel::System::Log')->Log(
+                Priority => 'error',
+                Message  => "Need $Needed!"
+            );
+            return;
+        }
+    }
+
+    # check for TicketID
+    if ( !$Param{Data}->{TicketID} ) {
+        $Kernel::OM->Get('Kernel::System::Log')->Log(
+            Priority => 'error',
+            Message  => "Need TicketID! in Data",
+        );
+        return;
+    }
+
+    # Loop protection: only execute this handler once for each ticket and event.
+    return
+        if $Kernel::OM->Get('Kernel::System::Ticket')->{'_GenericAgent::AlreadyProcessed'}
+        ->{ $Param{Data}->{TicketID} }->{ $Param{Event} }++;
+
+    # get generic agent object
+    my $GenericAgentObject = $Kernel::OM->Get('Kernel::System::GenericAgent');
+
+    my %JobEventList = $GenericAgentObject->JobEventList();
+
+    # no configured jobs is OK
+    return 1 if !IsHashRefWithData( \%JobEventList );
+
+    # loop over jobs
+    JOB:
+    for my $JobName ( sort keys %JobEventList ) {
+
+        next JOB if !IsArrayRefWithData( $JobEventList{$JobName} );
+
+        # check if the job is connected to this event
+        my @Events = @{ $JobEventList{$JobName} };
+        next JOB if !grep { $_ eq $Param{Event} } @Events;
+
+        # execute the job
+        my $Result = $GenericAgentObject->JobRun(
+            Job          => $JobName,
+            OnlyTicketID => $Param{Data}->{TicketID},
+            UserID       => 1,                          # run the job as system user
+        );
+    }
+
+    return 1;
+}
+
+1;