init III

Perl OTRS/Kernel/System/SupportDataCollector/Plugin/OTRS/ArticlesPerCommunicationChannel.pm

@@ -0,0 +1,54 @@
+# --
+# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
+# --
+# This software comes with ABSOLUTELY NO WARRANTY. For details, see
+# the enclosed file COPYING for license information (GPL). If you
+# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
+# --
+
+package Kernel::System::SupportDataCollector::Plugin::OTRS::ArticlesPerCommunicationChannel;
+
+use strict;
+use warnings;
+
+use parent qw(Kernel::System::SupportDataCollector::PluginBase);
+
+use Kernel::Language qw(Translatable);
+
+our @ObjectDependencies = (
+    'Kernel::Config',
+    'Kernel::System::CommunicationChannel',
+    'Kernel::System::DB',
+);
+
+sub GetDisplayPath {
+    return Translatable('OTRS') . '/' . Translatable('Articles Per Communication Channel');
+}
+
+sub Run {
+    my $Self = shift;
+
+    my @Channels = $Kernel::OM->Get('Kernel::System::CommunicationChannel')->ChannelList();
+
+    my $DBObject = $Kernel::OM->Get('Kernel::System::DB');
+
+    for my $Channel (@Channels) {
+        $DBObject->Prepare(
+            SQL  => 'SELECT count(*) FROM article WHERE communication_channel_id = ?',
+            Bind => [ \$Channel->{ChannelID} ],
+        );
+        my $Count;
+        while ( my @Row = $DBObject->FetchrowArray() ) {
+            $Count = $Row[0];
+        }
+        $Self->AddResultInformation(
+            Identifier => $Channel->{ChannelName},
+            Label      => $Channel->{DisplayName},
+            Value      => $Count,
+        );
+    }
+
+    return $Self->GetResults();
+}
+
+1;