init III

Perl OTRS/Kernel/System/Console/Command/Maint/Ticket/EscalationIndexRebuild.pm

@@ -0,0 +1,81 @@
+# --
+# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
+# --
+# This software comes with ABSOLUTELY NO WARRANTY. For details, see
+# the enclosed file COPYING for license information (GPL). If you
+# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
+# --
+
+package Kernel::System::Console::Command::Maint::Ticket::EscalationIndexRebuild;
+
+use strict;
+use warnings;
+
+use Time::HiRes();
+
+use parent qw(Kernel::System::Console::BaseCommand);
+
+our @ObjectDependencies = (
+    'Kernel::Config',
+    'Kernel::System::Ticket',
+);
+
+sub Configure {
+    my ( $Self, %Param ) = @_;
+
+    $Self->Description('Completely rebuild the ticket escalation index.');
+    $Self->AddOption(
+        Name        => 'micro-sleep',
+        Description => "Specify microseconds to sleep after every ticket to reduce system load (e.g. 1000).",
+        Required    => 0,
+        HasValue    => 1,
+        ValueRegex  => qr/^\d+$/smx,
+    );
+
+    return;
+}
+
+sub Run {
+    my ( $Self, %Param ) = @_;
+
+    $Self->Print("<yellow>Rebuilding ticket escalation index...</yellow>\n");
+
+    # disable ticket events
+    $Kernel::OM->Get('Kernel::Config')->{'Ticket::EventModulePost'} = {};
+
+    # get all tickets
+    my @TicketIDs = $Kernel::OM->Get('Kernel::System::Ticket')->TicketSearch(
+        Result     => 'ARRAY',
+        Limit      => 100_000_000,
+        UserID     => 1,
+        Permission => 'ro',
+    );
+
+    my $Count      = 0;
+    my $MicroSleep = $Self->GetOption('micro-sleep');
+
+    TICKETID:
+    for my $TicketID (@TicketIDs) {
+
+        $Count++;
+
+        $Kernel::OM->Get('Kernel::System::Ticket')->TicketEscalationIndexBuild(
+            TicketID => $TicketID,
+            UserID   => 1,
+        );
+
+        if ( $Count % 2000 == 0 ) {
+            my $Percent = int( $Count / ( $#TicketIDs / 100 ) );
+            $Self->Print(
+                "<yellow>$Count</yellow> of <yellow>$#TicketIDs</yellow> processed (<yellow>$Percent %</yellow> done).\n"
+            );
+        }
+
+        Time::HiRes::usleep($MicroSleep) if $MicroSleep;
+    }
+
+    $Self->Print("<green>Done.</green>\n");
+    return $Self->ExitCodeOk();
+}
+
+1;