init III

2024-10-14 00:08:40 +02:00
parent dbfba56f66
commit 1462d52e13
4572 changed files with 2658864 additions and 0 deletions
--- a/OTRS/Kernel/Output/HTML/TicketZoom/Customer/Chat.pm
+++ b/OTRS/Kernel/Output/HTML/TicketZoom/Customer/Chat.pm
@@ -0,0 +1,130 @@
+# --
+# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
+# --
+# This software comes with ABSOLUTELY NO WARRANTY. For details, see
+# the enclosed file COPYING for license information (GPL). If you
+# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
+# --
+
+package Kernel::Output::HTML::TicketZoom::Customer::Chat;
+
+use parent 'Kernel::Output::HTML::TicketZoom::Customer::Base';
+
+use strict;
+use warnings;
+
+use Kernel::System::VariableCheck qw(IsPositiveInteger);
+
+our @ObjectDependencies = (
+    'Kernel::Config',
+    'Kernel::Output::HTML::Layout',
+    'Kernel::System::CommunicationChannel',
+    'Kernel::System::Main',
+    'Kernel::System::Log',
+    'Kernel::System::Ticket::Article',
+    'Kernel::Output::HTML::Article::MIMEBase',
+);
+
+=head2 ArticleRender()
+
+Returns article html.
+
+    my $HTML = $ArticleBaseObject->ArticleRender(
+        TicketID               => 123,         # (required)
+        ArticleID              => 123,         # (required)
+        Class                  => 'Visible',   # (optional)
+        ShowBrowserLinkMessage => 1,           # (optional) Default: 0.
+        ArticleActions         => [],          # (optional)
+    );
+
+Result:
+    $HTML = "<div>...</div>";
+
+=cut
+
+sub ArticleRender {
+    my ( $Self, %Param ) = @_;
+
+    # Check needed stuff.
+    for my $Needed (qw(TicketID ArticleID)) {
+        if ( !$Param{$Needed} ) {
+            $Kernel::OM->Get('Kernel::System::Log')->Log(
+                Priority => 'error',
+                Message  => "Need $Needed!",
+            );
+            return;
+        }
+    }
+
+    my $ConfigObject         = $Kernel::OM->Get('Kernel::Config');
+    my $LayoutObject         = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
+    my $MainObject           = $Kernel::OM->Get('Kernel::System::Main');
+    my $ArticleBackendObject = $Kernel::OM->Get('Kernel::System::Ticket::Article')->BackendForArticle(%Param);
+
+    my %Article = $ArticleBackendObject->ArticleGet(
+        %Param,
+        RealNames => 1,
+    );
+    if ( !%Article ) {
+        $Kernel::OM->Get('Kernel::System::Log')->Log(
+            Priority => 'error',
+            Message  => "Article not found (ArticleID=$Param{ArticleID})!"
+        );
+        return;
+    }
+
+    # Get channel specific fields
+    my %ArticleFields = $LayoutObject->ArticleFields(%Param);
+
+    # Get dynamic fields and accounted time
+    my %ArticleMetaFields = $Self->ArticleMetaFields(%Param);
+
+    my $RichTextEnabled = $ConfigObject->Get('Ticket::Frontend::ZoomRichTextForce')
+        || $LayoutObject->{BrowserRichText}
+        || 0;
+
+    # Check if HTML should be displayed.
+    my $ShowHTML = $ConfigObject->Get('Ticket::Frontend::ZoomRichTextForce')
+        || $LayoutObject->{BrowserRichText}
+        || 0;
+
+    my $ArticleContent = $LayoutObject->ArticlePreview(
+        %Param,
+        ResultType => $ShowHTML ? 'HTML' : 'plain',
+    );
+
+    if ( !$ShowHTML ) {
+
+        # html quoting
+        $ArticleContent = $LayoutObject->Ascii2Html(
+            NewLine        => $ConfigObject->Get('DefaultViewNewLine'),
+            Text           => $ArticleContent,
+            VMax           => $ConfigObject->Get('DefaultViewLines') || 5000,
+            HTMLResultMode => 1,
+            LinkFeature    => 1,
+        );
+    }
+
+    my %CommunicationChannel = $Kernel::OM->Get('Kernel::System::CommunicationChannel')->ChannelGet(
+        ChannelID => $Article{CommunicationChannelID},
+    );
+
+    my $Content = $LayoutObject->Output(
+        TemplateFile => 'CustomerTicketZoom/ArticleRender/Chat',
+        Data         => {
+            %Article,
+            ArticleFields        => \%ArticleFields,
+            ArticleMetaFields    => \%ArticleMetaFields,
+            Body                 => $ArticleContent,
+            HTML                 => $ShowHTML,
+            CommunicationChannel => $CommunicationChannel{DisplayName},
+            ChannelIcon          => $CommunicationChannel{DisplayIcon},
+            Class                => $Param{Class},
+            Age                  => $Param{ArticleAge},
+        },
+    );
+
+    return $Content;
+}
+
+1;