init III

2024-10-14 00:08:40 +02:00
parent dbfba56f66
commit 1462d52e13
4572 changed files with 2658864 additions and 0 deletions
--- a/OTRS/Kernel/Output/HTML/Dashboard/CustomerIDStatus.pm
+++ b/OTRS/Kernel/Output/HTML/Dashboard/CustomerIDStatus.pm
@@ -0,0 +1,169 @@
+# --
+# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
+# --
+# This software comes with ABSOLUTELY NO WARRANTY. For details, see
+# the enclosed file COPYING for license information (GPL). If you
+# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
+# --
+
+package Kernel::Output::HTML::Dashboard::CustomerIDStatus;
+
+use strict;
+use warnings;
+
+our $ObjectManagerDisabled = 1;
+
+sub new {
+    my ( $Type, %Param ) = @_;
+
+    # allocate new hash for object
+    my $Self = {%Param};
+    bless( $Self, $Type );
+
+    # get needed parameters
+    for my $Needed (qw(Config Name UserID)) {
+        die "Got no $Needed!" if ( !$Self->{$Needed} );
+    }
+
+    $Self->{PrefKey} = 'UserDashboardPref' . $Self->{Name} . '-Shown';
+
+    $Self->{CacheKey} = $Self->{Name};
+
+    return $Self;
+}
+
+sub Preferences {
+    my ( $Self, %Param ) = @_;
+
+    return;
+}
+
+sub Config {
+    my ( $Self, %Param ) = @_;
+
+    return (
+        %{ $Self->{Config} },
+
+        # caching not needed
+        CacheKey => undef,
+        CacheTTL => undef,
+    );
+}
+
+sub Run {
+    my ( $Self, %Param ) = @_;
+
+    return if !$Param{CustomerID};
+
+    my $CustomerIDRaw = $Param{CustomerID};
+
+    # get ticket object
+    my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
+
+    # escalated tickets
+    my $Count = $TicketObject->TicketSearch(
+        TicketEscalationTimeOlderMinutes => 1,
+        CustomerIDRaw                    => $CustomerIDRaw,
+        Result                           => 'COUNT',
+        Permission                       => $Self->{Config}->{Permission},
+        UserID                           => $Self->{UserID},
+        CacheTTL                         => $Self->{Config}->{CacheTTLLocal} * 60,
+    ) || 0;
+
+    # get layout object
+    my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
+
+    $LayoutObject->Block(
+        Name => 'ContentSmallCustomerIDStatusEscalatedTickets',
+        Data => {
+            %Param,
+            Count => $Count
+        },
+    );
+
+    # open tickets
+    $Count = $TicketObject->TicketSearch(
+        StateType     => 'Open',
+        CustomerIDRaw => $CustomerIDRaw,
+        Result        => 'COUNT',
+        Permission    => $Self->{Config}->{Permission},
+        UserID        => $Self->{UserID},
+        CacheTTL      => $Self->{Config}->{CacheTTLLocal} * 60,
+    ) || 0;
+
+    $LayoutObject->Block(
+        Name => 'ContentSmallCustomerIDStatusOpenTickets',
+        Data => {
+            %Param,
+            Count => $Count
+        },
+    );
+
+    # closed tickets
+    $Count = $TicketObject->TicketSearch(
+        StateType     => 'Closed',
+        CustomerIDRaw => $CustomerIDRaw,
+        Result        => 'COUNT',
+        Permission    => $Self->{Config}->{Permission},
+        UserID        => $Self->{UserID},
+        CacheTTL      => $Self->{Config}->{CacheTTLLocal} * 60,
+    ) || 0;
+
+    $LayoutObject->Block(
+        Name => 'ContentSmallCustomerIDStatusClosedTickets',
+        Data => {
+            %Param,
+            Count => $Count
+        },
+    );
+
+    # all tickets
+    $Count = $TicketObject->TicketSearch(
+        CustomerIDRaw => $CustomerIDRaw,
+        Result        => 'COUNT',
+        Permission    => $Self->{Config}->{Permission},
+        UserID        => $Self->{UserID},
+        CacheTTL      => $Self->{Config}->{CacheTTLLocal} * 60,
+    ) || 0;
+
+    $LayoutObject->Block(
+        Name => 'ContentSmallCustomerIDStatusAllTickets',
+        Data => {
+            %Param,
+            Count => $Count
+        },
+    );
+
+    # archived tickets
+    if ( $Kernel::OM->Get('Kernel::Config')->Get('Ticket::ArchiveSystem') ) {
+        $Count = $TicketObject->TicketSearch(
+            CustomerIDRaw => $CustomerIDRaw,
+            ArchiveFlags  => ['y'],
+            Result        => 'COUNT',
+            Permission    => $Self->{Config}->{Permission},
+            UserID        => $Self->{UserID},
+            CacheTTL      => $Self->{Config}->{CacheTTLLocal} * 60,
+        ) || 0;
+
+        $LayoutObject->Block(
+            Name => 'ContentSmallCustomerIDStatusArchivedTickets',
+            Data => {
+                %Param,
+                Count => $Count
+            },
+        );
+    }
+
+    my $Content = $LayoutObject->Output(
+        TemplateFile => 'AgentDashboardCustomerIDStatus',
+        Data         => {
+            %{ $Self->{Config} },
+            Name => $Self->{Name},
+        },
+        AJAX => $Param{AJAX},
+    );
+
+    return $Content;
+}
+
+1;