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385
Perl OTRS/Kernel/Modules/AgentITSMWorkOrderTemplate.pm
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385
Perl OTRS/Kernel/Modules/AgentITSMWorkOrderTemplate.pm
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# --
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# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
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# --
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# This software comes with ABSOLUTELY NO WARRANTY. For details, see
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# the enclosed file COPYING for license information (GPL). If you
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# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
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# --
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package Kernel::Modules::AgentITSMWorkOrderTemplate;
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use strict;
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use warnings;
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use Kernel::Language qw(Translatable);
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our $ObjectManagerDisabled = 1;
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sub new {
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my ( $Type, %Param ) = @_;
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# allocate new hash for object
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my $Self = {%Param};
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bless( $Self, $Type );
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return $Self;
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}
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sub Run {
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my ( $Self, %Param ) = @_;
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# get needed object
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my $ParamObject = $Kernel::OM->Get('Kernel::System::Web::Request');
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my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
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# get needed WorkOrderID
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my $WorkOrderID = $ParamObject->GetParam( Param => 'WorkOrderID' );
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# check needed stuff
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if ( !$WorkOrderID ) {
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return $LayoutObject->ErrorScreen(
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Message => Translatable('No WorkOrderID is given!'),
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Comment => Translatable('Please contact the administrator.'),
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);
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}
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# get workorder data
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my $WorkOrder = $Kernel::OM->Get('Kernel::System::ITSMChange::ITSMWorkOrder')->WorkOrderGet(
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WorkOrderID => $WorkOrderID,
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UserID => $Self->{UserID},
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);
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# check if LayoutObject has TranslationObject
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if ( $LayoutObject->{LanguageObject} ) {
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# translate workorder type
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$WorkOrder->{WorkOrderType} = $LayoutObject->{LanguageObject}->Translate(
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$WorkOrder->{WorkOrderType}
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);
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}
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# check error
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if ( !$WorkOrder ) {
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return $LayoutObject->ErrorScreen(
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Message =>
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$LayoutObject->{LanguageObject}->Translate( 'WorkOrder "%s" not found in database!', $WorkOrderID ),
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Comment => Translatable('Please contact the administrator.'),
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);
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}
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# get change object
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my $ChangeObject = $Kernel::OM->Get('Kernel::System::ITSMChange');
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# get config of frontend module
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$Self->{Config} = $Kernel::OM->Get('Kernel::Config')->Get("ITSMWorkOrder::Frontend::$Self->{Action}");
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# check permissions
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my $Access = $ChangeObject->Permission(
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Type => $Self->{Config}->{Permission},
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Action => $Self->{Action},
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ChangeID => $WorkOrder->{ChangeID},
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WorkOrderID => $WorkOrderID,
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UserID => $Self->{UserID},
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);
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# error screen
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if ( !$Access ) {
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return $LayoutObject->NoPermission(
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Message =>
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$LayoutObject->{LanguageObject}->Translate( 'You need %s permissions!', $Self->{Config}->{Permission} ),
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WithHeader => 'yes',
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);
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}
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# store needed parameters in %GetParam to make it reloadable
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my %GetParam;
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for my $ParamName (
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qw(TemplateName Comment ValidID StateReset OverwriteTemplate DeleteWorkOrder)
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)
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{
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$GetParam{$ParamName} = $ParamObject->GetParam( Param => $ParamName );
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}
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# get user object
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my $UserObject = $Kernel::OM->Get('Kernel::System::User');
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# get existing user preferences
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my %UserPreferences = $UserObject->GetPreferences(
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UserID => $Self->{UserID},
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);
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# get preference to see which templates are in edit by the user
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my $TemplateEditPreferenceString = $UserPreferences{UserITSMChangeManagementTemplateEdit} || '';
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# convert to lookup hash
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my @EditedTemplates = split m/;/, $TemplateEditPreferenceString;
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my %Object2Template;
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for my $String (@EditedTemplates) {
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my ( $Object, $Template ) = split m/::/, $String;
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$Object2Template{$Object} = $Template;
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}
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# get template id from user preferences
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my $TemplateID = $Object2Template{ 'WorkOrderID' . $WorkOrderID };
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# get template object
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my $TemplateObject = $Kernel::OM->Get('Kernel::System::ITSMChange::Template');
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# check if this workorder was created by this user using a template
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if ($TemplateID) {
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# get template data
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my $TemplateData = $TemplateObject->TemplateGet(
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TemplateID => $TemplateID,
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UserID => 1,
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);
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if ($TemplateData) {
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# overwrite empty values with template data
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$GetParam{TemplateName} ||= $TemplateData->{Name};
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$GetParam{Comment} ||= $TemplateData->{Comment};
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$GetParam{ValidID} ||= $TemplateData->{ValidID};
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}
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else {
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$TemplateID = '';
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}
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}
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# Check required fields to look for errors.
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my %Error;
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# add a template
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if ( $Self->{Subaction} eq 'AddTemplate' ) {
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# check validity of the template name
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if ( !$GetParam{TemplateName} ) {
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$Error{'TemplateNameInvalid'} = 'ServerError';
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}
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if ( !%Error ) {
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# serialize the workorder
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my $TemplateContent = $TemplateObject->TemplateSerialize(
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TemplateType => 'ITSMWorkOrder',
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StateReset => $GetParam{StateReset} || 0,
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WorkOrderID => $WorkOrderID,
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UserID => $Self->{UserID},
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);
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# show error message
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if ( !$TemplateContent ) {
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return $LayoutObject->ErrorScreen(
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Message => $LayoutObject->{LanguageObject}->Translate(
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'The workorder "%s" could not be serialized.', $WorkOrderID
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),
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Comment => Translatable('Please contact the administrator.'),
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);
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}
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# if this workorder was created from a template and should be saved back
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if ( $TemplateID && $GetParam{OverwriteTemplate} ) {
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my $UpdateSuccess = $TemplateObject->TemplateUpdate(
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TemplateID => $TemplateID,
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Name => $GetParam{TemplateName},
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Comment => $GetParam{Comment},
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ValidID => $GetParam{ValidID},
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Content => $TemplateContent,
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UserID => $Self->{UserID},
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);
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# show error message
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if ( !$UpdateSuccess ) {
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return $LayoutObject->ErrorScreen(
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Message => $LayoutObject->{LanguageObject}
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->Translate( 'Could not update the template "%s".', $TemplateID ),
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Comment => Translatable('Please contact the administrator.'),
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);
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}
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}
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else {
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# store the serialized workorder as a new template
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$TemplateID = $TemplateObject->TemplateAdd(
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Name => $GetParam{TemplateName},
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Comment => $GetParam{Comment},
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ValidID => $GetParam{ValidID},
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TemplateType => 'ITSMWorkOrder',
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Content => $TemplateContent,
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UserID => $Self->{UserID},
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);
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# show error message
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if ( !$TemplateID ) {
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return $LayoutObject->ErrorScreen(
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Message => Translatable('Could not add the template.'),
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Comment => Translatable('Please contact the administrator.'),
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);
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}
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}
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# define redirect URL
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my $RedirectURL = "Action=AgentITSMWorkOrderZoom;WorkOrderID=$WorkOrderID";
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# if the original change and all workorders should be deleted
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if ( $GetParam{DeleteWorkOrder} ) {
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# delete the change and all workorders (including this one)
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my $DeleteSuccess = $ChangeObject->ChangeDelete(
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ChangeID => $WorkOrder->{ChangeID},
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UserID => $Self->{UserID},
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);
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# show error message
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if ( !$DeleteSuccess ) {
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return $LayoutObject->ErrorScreen(
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Message => $LayoutObject->{LanguageObject}->Translate(
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'Could not delete change "%s".', $WorkOrder->{ChangeID}
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),
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Comment => Translatable('Please contact the administrator.'),
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);
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}
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# delete the user preference entry
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delete $Object2Template{ 'WorkOrderID' . $WorkOrderID };
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# redirect to template overview
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$RedirectURL = 'Action=AgentITSMTemplateOverview';
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}
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# update the user preference with the new template id
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elsif ( $Object2Template{ 'WorkOrderID' . $WorkOrderID } ) {
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$Object2Template{ 'WorkOrderID' . $WorkOrderID } = $TemplateID;
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}
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# convert to string
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$TemplateEditPreferenceString = '';
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for my $Object ( sort keys %Object2Template ) {
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$TemplateEditPreferenceString .= $Object . '::' . $Object2Template{$Object} . ';';
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}
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# save preferences
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$UserObject->SetPreferences(
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Key => 'UserITSMChangeManagementTemplateEdit',
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Value => $TemplateEditPreferenceString,
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UserID => $Self->{UserID},
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);
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# load new URL in parent window and close popup
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return $LayoutObject->PopupClose(
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URL => $RedirectURL,
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);
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}
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}
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# get change that the workorder belongs to
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my $Change = $ChangeObject->ChangeGet(
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ChangeID => $WorkOrder->{ChangeID},
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UserID => $Self->{UserID},
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);
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# no change found
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if ( !$Change ) {
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return $LayoutObject->ErrorScreen(
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Message =>
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$LayoutObject->{LanguageObject}->Translate( 'Could not find Change for WorkOrder %s!', $WorkOrderID ),
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Comment => Translatable('Please contact the administrator.'),
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);
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}
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# output header
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my $Output = $LayoutObject->Header(
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Type => 'Small',
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Title => Translatable('Template'),
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);
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# get valid object
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my $ValidObject = $Kernel::OM->Get('Kernel::System::Valid');
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# build valid selection
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my $ValidSelectionString = $LayoutObject->BuildSelection(
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Data => {
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$ValidObject->ValidList(),
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},
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Name => 'ValidID',
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SelectedID => $GetParam{ValidID} || ( $ValidObject->ValidIDsGet() )[0],
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Sort => 'NumericKey',
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Class => 'Modernize',
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);
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# build selection string for state reset
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my $StateResetSelectionString = $LayoutObject->BuildSelection(
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Data => {
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0 => Translatable('No'),
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1 => Translatable('Yes'),
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},
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Name => 'StateReset',
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SelectedID => $GetParam{StateReset} // 1,
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Class => 'Modernize',
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);
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# show dropdowns only if this workorder was created from a template
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if ($TemplateID) {
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# build selection string for template overwrite, default is yes
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my $OverwriteTemplateSelectionString = $LayoutObject->BuildSelection(
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Data => {
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0 => Translatable('No'),
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1 => Translatable('Yes'),
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},
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Name => 'OverwriteTemplate',
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SelectedID => $GetParam{OverwriteTemplate} // 1,
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Class => 'Modernize',
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);
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# show overwrite original template dropdown
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$LayoutObject->Block(
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Name => 'OverwriteTemplate',
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Data => {
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%GetParam,
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OverwriteTemplateSelectionString => $OverwriteTemplateSelectionString,
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},
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);
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# build selection string for delete workorder
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my $DeleteWorkOrderSelectionString = $LayoutObject->BuildSelection(
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Data => {
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0 => Translatable('No'),
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1 => Translatable('Yes'),
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},
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Name => 'DeleteWorkOrder',
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SelectedID => $GetParam{DeleteWorkOrder} // 1,
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Class => 'Modernize',
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);
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# show delete WorkOrder dropdown
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$LayoutObject->Block(
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Name => 'DeleteWorkOrder',
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Data => {
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%GetParam,
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DeleteWorkOrderSelectionString => $DeleteWorkOrderSelectionString,
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},
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);
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}
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# start template output
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$Output .= $LayoutObject->Output(
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TemplateFile => 'AgentITSMWorkOrderTemplate',
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Data => {
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%GetParam,
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%{$Change},
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%{$WorkOrder},
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ValidSelectionString => $ValidSelectionString,
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StateResetSelectionString => $StateResetSelectionString,
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%Error,
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},
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);
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# add footer
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$Output .= $LayoutObject->Footer( Type => 'Small' );
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return $Output;
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}
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1;
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