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# --
# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
package Kernel::GenericInterface::Operation::FAQ::LanguageList;
use strict;
use warnings;
use Kernel::System::VariableCheck qw(IsArrayRefWithData IsHashRefWithData IsStringWithData);
use parent qw(
Kernel::GenericInterface::Operation::Common
);
our $ObjectManagerDisabled = 1;
=head1 NAME
Kernel::GenericInterface::Operation::FAQ::LanguageList - GenericInterface FAQ LanguageList Operation backend
=head1 PUBLIC INTERFACE
=head2 new()
usually, you want to create an instance of this
by using Kernel::GenericInterface::Operation->new();
=cut
sub new {
my ( $Type, %Param ) = @_;
my $Self = {};
bless( $Self, $Type );
for my $Needed (qw( DebuggerObject WebserviceID )) {
if ( !$Param{$Needed} ) {
return {
Success => 0,
ErrorMessage => "Got no $Needed!"
};
}
$Self->{$Needed} = $Param{$Needed};
}
return $Self;
}
=head2 Run()
perform LanguageList Operation. This will return the current FAQ Languages.
my $Result = $OperationObject->Run(
Data => {},
);
$Result = {
Success => 1, # 0 or 1
ErrorMessage => '', # In case of an error
Data => { # result data payload after Operation
Language => [
{
ID => 1,
Name> 'en',
},
{
ID => 2,
Name> 'OneMoreLanguage',
},
# ...
],
},
};
=cut
sub Run {
my ( $Self, %Param ) = @_;
# Set UserID to root because in public interface there is no user.
my %Languages = $Kernel::OM->Get('Kernel::System::FAQ')->LanguageList(
UserID => 1,
);
if ( !IsHashRefWithData( \%Languages ) ) {
my $ErrorMessage = 'Could not get language data'
. ' in Kernel::GenericInterface::Operation::FAQ::LanguageList::Run()';
return $Self->ReturnError(
ErrorCode => 'TicketList.NotLanguageData',
ErrorMessage => "TicketList: $ErrorMessage",
);
}
my @LanguageList;
for my $Key ( sort keys %Languages ) {
my %Language = (
ID => $Key,
Name => $Languages{$Key},
);
push @LanguageList, {%Language};
}
return {
Success => 1,
Data => {
Language => \@LanguageList,
},
};
}
1;
=head1 TERMS AND CONDITIONS
This software is part of the OTRS project (L<https://otrs.org/>).
This software comes with ABSOLUTELY NO WARRANTY. For details, see
the enclosed file COPYING for license information (GPL). If you
did not receive this file, see L<https://www.gnu.org/licenses/gpl-3.0.txt>.
=cut

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# --
# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
package Kernel::GenericInterface::Operation::FAQ::PublicCategoryList;
use strict;
use warnings;
use Kernel::System::VariableCheck qw(IsArrayRefWithData IsHashRefWithData IsStringWithData);
use parent qw(
Kernel::GenericInterface::Operation::Common
);
our $ObjectManagerDisabled = 1;
=head1 NAME
Kernel::GenericInterface::Operation::FAQ::PublicCategoryList - GenericInterface FAQ PublicCategoryList Operation backend
=head1 PUBLIC INTERFACE
=head2 new()
usually, you want to create an instance of this
by using Kernel::GenericInterface::Operation->new();
=cut
sub new {
my ( $Type, %Param ) = @_;
my $Self = {};
bless( $Self, $Type );
for my $Needed (qw( DebuggerObject WebserviceID )) {
if ( !$Param{$Needed} ) {
return {
Success => 0,
ErrorMessage => "Got no $Needed!"
};
}
$Self->{$Needed} = $Param{$Needed};
}
return $Self;
}
=head2 Run()
perform PublicCategoryList Operation. This will return the current FAQ Categories.
my $Result = $OperationObject->Run(
Data => {},
);
$Result = {
Success => 1, # 0 or 1
ErrorMessage => '', # In case of an error
Data => { # result data payload after Operation
Category => [
{
ID => 1,
Name> 'Misc',
},
{
ID => 2,
Name> 'OneMoreCategory',
},
# ...
],
},
};
=cut
sub Run {
my ( $Self, %Param ) = @_;
# Set UserID to root because in public interface there is no user.
my $CategoryTree = $Kernel::OM->Get('Kernel::System::FAQ')->GetPublicCategoriesLongNames(
Valid => 1,
Type => 'rw',
UserID => 1,
);
if ( !IsHashRefWithData($CategoryTree) ) {
my $ErrorMessage = 'Could not get category data'
. ' in Kernel::GenericInterface::Operation::FAQ::PublicCategoryList::Run()';
return $Self->ReturnError(
ErrorCode => 'PublicCategoryList.NotCategoryData',
ErrorMessage => "PublicCategoryList: $ErrorMessage",
);
}
my @PublicCategoryList;
for my $Key ( sort( keys %{$CategoryTree} ) ) {
my %Category = (
ID => $Key,
Name => $CategoryTree->{$Key},
);
push @PublicCategoryList, {%Category};
}
# Prepare return data.
my $ReturnData = {
Success => 1,
Data => {},
};
if ( scalar @PublicCategoryList > 1 ) {
$ReturnData->{Data}->{Category} = \@PublicCategoryList;
}
else {
$ReturnData->{Data}->{Category} = $PublicCategoryList[0];
}
return $ReturnData;
}
1;
=head1 TERMS AND CONDITIONS
This software is part of the OTRS project (L<https://otrs.org/>).
This software comes with ABSOLUTELY NO WARRANTY. For details, see
the enclosed file COPYING for license information (GPL). If you
did not receive this file, see L<https://www.gnu.org/licenses/gpl-3.0.txt>.
=cut

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# --
# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
package Kernel::GenericInterface::Operation::FAQ::PublicFAQGet;
use strict;
use warnings;
use MIME::Base64;
use Kernel::System::VariableCheck qw(IsArrayRefWithData IsHashRefWithData IsStringWithData);
use parent qw(
Kernel::GenericInterface::Operation::Common
);
our $ObjectManagerDisabled = 1;
=head1 NAME
Kernel::GenericInterface::Operation::FAQ::PublicFAQGet - GenericInterface FAQ PublicFAQGet Operation backend
=head1 PUBLIC INTERFACE
=head2 new()
usually, you want to create an instance of this
by using Kernel::GenericInterface::Operation->new();
=cut
sub new {
my ( $Type, %Param ) = @_;
my $Self = {};
bless( $Self, $Type );
for my $Needed (qw( DebuggerObject WebserviceID )) {
if ( !$Param{$Needed} ) {
return {
Success => 0,
ErrorMessage => "Got no $Needed!"
};
}
$Self->{$Needed} = $Param{$Needed};
}
return $Self;
}
=head2 Run()
perform PublicFAQGet Operation. This will return a Public FAQ entry.
my $Result = $OperationObject->Run(
Data => {
ItemID = '32,33',
GetAttachmentContents = 1, # 0|1, defaults to 1
},
);
$Result = {
Success => 1, # 0 or 1
ErrorMessage => '', # In case of an error
Data => { # result data payload after Operation
ItemID => [
{
ID => 32,
ItemID => 32,
FAQID => 32,
Number => 100032,
CategoryID => '2',
CategoryName => 'CategoryA::CategoryB',
CategoryShortName => 'CategoryB',
LanguageID => 1,
Language => 'en',
Title => 'Article Title',
Field1 => 'The Symptoms',
Field2 => 'The Problem',
Field3 => 'The Solution',
Field4 => undef, # Not active by default
Field5 => undef, # Not active by default
Field6 => 'Comments',
Approved => 1, # or 0
Keywords => 'KeyWord1 KeyWord2',
Votes => 0, # number of votes
VoteResult => '0.00', # a number between 0.00 and 100.00
StateID => 1,
State => 'internal (agent)', # or 'external (customer)' or
# 'public (all)'
StateTypeID => 1,
StateTypeName => 'internal', # or 'external' or 'public'
CreatedBy => 1,
Changed => '2011-01-05 21:53:50',
ChangedBy => '1',
Created => '2011-01-05 21:53:50',
Name => '1294286030-31.1697297104732', # FAQ Article name or
# systemtime + '-' + random number
ContentType => 'text/html',
Attachment => {
{
Filesize => '540286', # file size in bytes
ContentType => 'image/jpeg',
Filename => 'Error.jpg',
Content => '...', # base64 content
Inline => 0, # specify if is an inline attachment
FileID => 34 # FileID for relation with rich text content
},
{
Filesize => '540286', # file size in bytes
ContentType => 'image/jpeg',
Filename => 'Pencil.jpg',
Content => '...', # base64 content
Inline => 1, # specify if is an inline attachment
FileID => 35 # FileID for relation with rich text content
},
},
},
{
ID => 33,
ItemID => 33,
FAQID => 33,
Number => 100033,
CategoryID => '3',
CategoryName => 'CategoryD::CategoryE',
CategoryShortName => 'CategoryE',
LanguageID => 1,
Language => 'en',
Title => 'Article Title',
Field1 => 'The Symptoms',
Field2 => 'The Problem',
Field3 => 'The Solution',
Field4 => undef, # Not active by default
Field5 => undef, # Not active by default
Field6 => 'Comments',
Approved => 1, # or 0
Keywords => 'KeyWord1 KeyWord2',
Votes => 0, # number of votes
VoteResult => '0.00', # a number between 0.00 and 100.00
StateID => 1,
State => 'internal (agent)', # or 'external (customer)' or
# 'public (all)'
StateTypeID => 1,
StateTypeName => 'internal', # or 'external' or 'public'
CreatedBy => 1,
Changed => '2011-01-05 21:53:50',
ChangedBy => '1',
Created => '2011-01-05 21:53:50',
Name => '1294286030-31.1697297104732', # FAQ Article name or
# systemtime + '-' + random number
},
# ...
],
},
};
=cut
sub Run {
my ( $Self, %Param ) = @_;
if ( !$Param{Data}->{ItemID} ) {
return $Self->ReturnError(
ErrorCode => 'PublicFAQGet.MissingParameter',
ErrorMessage => "PublicFAQGet: Got no ItemID!",
);
}
if ( !defined( $Param{Data}->{GetAttachmentContents} ) ) {
$Param{Data}->{GetAttachmentContents} = 1;
}
my $ErrorMessage = '';
my $ReturnData = {
Success => 1,
};
my @ItemIDs = split( /,/, $Param{Data}->{ItemID} );
my @Item;
# Set UserID to root because in public interface there is no user.
my $UserID = 1;
my $FAQObject = $Kernel::OM->Get('Kernel::System::FAQ');
my $ConfigObject = $Kernel::OM->Get('Kernel::Config');
# Get public state types.
my $InterfaceStates = $FAQObject->StateTypeList(
Types => $ConfigObject->Get('FAQ::Public::StateTypes'),
UserID => $UserID,
);
for my $ItemID (@ItemIDs) {
my %FAQEntry = $FAQObject->FAQGet(
ItemID => $ItemID,
ItemFields => 1,
UserID => $UserID,
);
if ( !IsHashRefWithData( \%FAQEntry ) ) {
$ErrorMessage = 'Could not get FAQ data'
. ' in Kernel::GenericInterface::Operation::FAQ::PublicFAQGet::Run()';
return $Self->ReturnError(
ErrorCode => 'PublicFAQGet.NotValidFAQID',
ErrorMessage => "PublicFAQGet: $ErrorMessage",
);
}
# Check permissions.
my $ApprovalSuccess = 1;
if ( $ConfigObject->Get('FAQ::ApprovalRequired') ) {
$ApprovalSuccess = $FAQEntry{Approved};
}
if ( !$ApprovalSuccess || !$InterfaceStates->{ $FAQEntry{StateTypeID} } ) {
$ErrorMessage = 'Could not get FAQ data'
. ' in Kernel::GenericInterface::Operation::FAQ::PublicFAQGet::Run()';
return $Self->ReturnError(
ErrorCode => 'PublicFAQGet.AccessDenied',
ErrorMessage => "PublicFAQGet: $ErrorMessage",
);
}
my @Index = $FAQObject->AttachmentIndex(
ItemID => $ItemID,
ShowInline => 1, # ( 0|1, default 1)
UserID => $UserID,
);
my %File;
if ( IsArrayRefWithData( \@Index ) ) {
my @Attachments;
for my $Attachment (@Index) {
if ( $Param{Data}->{GetAttachmentContents} ) {
%File = $FAQObject->AttachmentGet(
ItemID => $ItemID,
FileID => $Attachment->{FileID},
UserID => $UserID,
);
# Convert content to base64.
$File{Content} = encode_base64( $File{Content} );
$File{Inline} = $Attachment->{Inline};
$File{FileID} = $Attachment->{FileID};
}
else {
%File = (
Filename => $Attachment->{Filename},
ContentType => $Attachment->{ContentType},
Filesize => $Attachment->{Filesize},
Content => '',
Inline => $Attachment->{Inline},
FileID => $Attachment->{FileID}
);
}
push @Attachments, {%File};
}
# Set FAQ entry data.
$FAQEntry{Attachment} = \@Attachments;
}
push @Item, \%FAQEntry;
}
if ( !scalar @Item ) {
$ErrorMessage = 'Could not get FAQ data'
. ' in Kernel::GenericInterface::Operation::FAQ::PublicFAQGet::Run()';
return $Self->ReturnError(
ErrorCode => 'PublicFAQGet.NoFAQData',
ErrorMessage => "PublicFAQGet: $ErrorMessage",
);
}
$ReturnData->{Data}->{FAQItem} = \@Item;
return $ReturnData;
}
1;
=head1 TERMS AND CONDITIONS
This software is part of the OTRS project (L<https://otrs.org/>).
This software comes with ABSOLUTELY NO WARRANTY. For details, see
the enclosed file COPYING for license information (GPL). If you
did not receive this file, see L<https://www.gnu.org/licenses/gpl-3.0.txt>.
=cut

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# --
# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
package Kernel::GenericInterface::Operation::FAQ::PublicFAQSearch;
use strict;
use warnings;
use MIME::Base64;
use Kernel::System::VariableCheck qw(IsArrayRefWithData IsHashRefWithData IsStringWithData);
use parent qw(
Kernel::GenericInterface::Operation::Common
);
our $ObjectManagerDisabled = 1;
=head1 NAME
Kernel::GenericInterface::Operation::FAQ::PublicFAQSearch - GenericInterface FAQ PublicFAQSearch Operation backend
=head1 PUBLIC INTERFACE
=head2 new()
usually, you want to create an instance of this
by using Kernel::GenericInterface::Operation->new();
=cut
sub new {
my ( $Type, %Param ) = @_;
my $Self = {};
bless( $Self, $Type );
for my $Needed (qw( DebuggerObject WebserviceID )) {
if ( !$Param{$Needed} ) {
return {
Success => 0,
ErrorMessage => "Got no $Needed!"
};
}
$Self->{$Needed} = $Param{$Needed};
}
return $Self;
}
=head2 Run()
perform PublicFAQSearch Operation. This will return a list of public FAQ entries.
my @IDs = $OperationObject->Run(
Data => {
Number => '*134*', # (optional)
Title => '*some title*', # (optional)
# is searching in Number, Title, Keyword and Field1-6
What => '*some text*', # (optional)
Keyword => '*webserver*', # (optional)
LanguageIDs => [ 4, 5, 6 ], # (optional)
CategoryIDs => [ 7, 8, 9 ], # (optional)
OrderBy => [ 'FAQID', 'Title' ], # (optional)
# Additional information for OrderBy:
# The OrderByDirection can be specified for each OrderBy attribute.
# The pairing is made by the array indexes.
OrderByDirection => 'Down', # (Down | Up) # (optional)
# default: 'Down'
},
);
$Result = {
Success => 1, # 0 or 1
ErrorMessage => '', # In case of an error
Data => { # result data payload after Operation
ID => [
32,
13,
12,
9,
6,
5,
4,
1,
],
},
};
=cut
sub Run {
my ( $Self, %Param ) = @_;
# Set SearchLimit on 0 because we need to get all entries.
my $SearchLimit = 0;
my $Config = $Kernel::OM->Get('Kernel::Config')->Get("FAQ::Frontend::PublicFAQSearch");
my $SortBy = $Param{Data}->{OrderBy}
|| $Config->{'SortBy::Default'}
|| 'FAQID';
# The SortBy param could be an ARRAY an SCALAR or an empty value.
if ( !IsArrayRefWithData($SortBy) && $SortBy ne '' ) {
$SortBy = [$SortBy];
}
my $OrderBy = $Param{Data}->{OrderByDirection}
|| $Config->{'Order::Default'}
|| 'Down';
my $CategoryIDs;
# The CategoryID param could be an ARRAY an SCALAR or an empty value.
$Param{Data}->{CategoryIDs} = $Param{Data}->{CategoryIDs} || '';
if ( !IsArrayRefWithData( $Param{Data}->{CategoryIDs} ) && $Param{Data}->{CategoryIDs} ne '' ) {
$CategoryIDs = [ $Param{Data}->{CategoryIDs} ];
}
elsif ( $Param{Data}->{CategoryIDs} ne '' ) {
$CategoryIDs = $Param{Data}->{CategoryIDs};
}
my $LanguageIDs;
# The LanguageID param could be an ARRAY an SCALAR or an empty value.
$Param{Data}->{LanguageIDs} = $Param{Data}->{LanguageIDs} || '';
if ( !IsArrayRefWithData( $Param{Data}->{LanguageIDs} ) && $Param{Data}->{LanguageIDs} ne '' ) {
$LanguageIDs = [ $Param{Data}->{LanguageIDs} ];
}
elsif ( $Param{Data}->{LanguageIDs} ne '' ) {
$LanguageIDs = $Param{Data}->{LanguageIDs};
}
my $FAQObject = $Kernel::OM->Get('Kernel::System::FAQ');
# Set UserID to root because in public interface there is no user.
my $UserID = 1;
# Set default interface settings.
my $Interface = $FAQObject->StateTypeGet(
Name => 'public',
UserID => $UserID,
);
my $InterfaceStates = $FAQObject->StateTypeList(
Types => $Kernel::OM->Get('Kernel::Config')->Get('FAQ::Public::StateTypes'),
UserID => $UserID,
);
# Perform FAQ search.
my @ViewableItemIDs = $FAQObject->FAQSearch(
Number => $Param{Data}->{Number} || '',
Title => $Param{Data}->{Title} || '',
What => $Param{Data}->{What} || '',
Keyword => $Param{Data}->{Keyword} || '',
LanguageIDs => $LanguageIDs,
CategoryIDs => $CategoryIDs,
OrderBy => $SortBy,
OrderByDirection => [$OrderBy],
Limit => $SearchLimit,
UserID => $UserID,
States => $InterfaceStates,
Interface => $Interface,
);
if ( !IsArrayRefWithData( \@ViewableItemIDs ) ) {
my $ErrorMessage = 'Could not get FAQ data'
. ' in Kernel::GenericInterface::Operation::FAQ::PublicFAQSearch::Run()';
return $Self->ReturnError(
ErrorCode => 'PublicFAQSearch.NotFAQData',
ErrorMessage => "PublicFAQSearch: $ErrorMessage",
);
}
# Prepare return data.
my $ReturnData = {
Data => {},
Success => 1,
};
# Set FAQ entry data.
if ( scalar @ViewableItemIDs > 1 ) {
$ReturnData->{Data}->{ID} = \@ViewableItemIDs;
}
else {
$ReturnData->{Data}->{ID} = $ViewableItemIDs[0];
}
return $ReturnData;
}
1;
=head1 TERMS AND CONDITIONS
This software is part of the OTRS project (L<https://otrs.org/>).
This software comes with ABSOLUTELY NO WARRANTY. For details, see
the enclosed file COPYING for license information (GPL). If you
did not receive this file, see L<https://www.gnu.org/licenses/gpl-3.0.txt>.
=cut